Ottawa Managed IT Services

Convergence Networks offers years of experience  and a 98% CSAT rating. With a focus on full-stack cybersecurity and strategic IT planning, we ensure your technology aligns perfectly with your business objectives.

Our IT support services stand out by offering:

• A variety of fully managed and co-managed solutions catering to specific business needs.
• A diverse range of managed services packages that include blocks of time specifically for IT support.
• A proactive approach, ensuring that our IT support not only resolves your current issues but also anticipates your future needs.
• 24/7/365 in-house support from our experienced, in-house SOC and NOC teams

Cybersecurity is a cornerstone of our managed IT services. 

We protect your business with advanced solutions like cloud security, Zero Trust security, an in-house security operations center (SOC) and 24/7/365 system monitoring. 

Our approach safeguards your digital assets from cyber threats, ensuring complete peace of mind. 

When you partner with us, you’re not just getting IT services but a shield against the ever-evolving cyber threat landscape.

Compliance is a critical aspect of IT management. A study by the Ponemon Institute highlights that the cost of non-compliance can be 2.71 times higher than the cost of maintaining or meeting compliance requirements.

Our team understands the complexities of regulatory standards such as HIPAA, CMMC, NIST, and PCI and can help assist in ensuring IT infrastructure meets these compliance requirements.

Of course! We facilitate smooth cloud transitions, implementing robust data backup and recovery strategies to protect your assets.

Our team offers expert guidance on cloud integration, tailored to boost your business’s efficiency and scalability.

With our support, you can confidently harness the power of the cloud, ensuring a seamless and successful digital transformation.

At Convergence Networks, our Ottawa managed IT services include both IT support and IT helpdesk. We address technology issues promptly to minimize downtime and boost your organization’s productivity.

Our helpdesk service promises to connect you with a dedicated IT technician in a minute or less when you call, ensuring that IT queries are resolved quickly for you and your team.

Part of our managed IT services includes remote monitoring and management. This is an approach that allows us to oversee and maintain our customers’ IT infrastructure from a distance. We use special software that allows us to monitor different aspects of your IT to ensure the health, performance and security of your technology.

Here are some of the benefits of this technology:

• Enhancing security: RMM tools continuously monitor your IT for security threats and vulnerabilities, swiftly updating and patching networks to protect sensitive data. 
• Detecting issues: RMM tools can help IT managers identify potential problems like security vulnerabilities or failing hardware before they become a major issue.
• Resolving issues: Your MSP can remotely fix any problems that are detected before they get out of hand.
• Maintaining efficiency: By continuously monitoring your systems’ performance, we can address any productivity issues and ensure that your IT is running smoothly and efficiently.
• Providing insight: RMM provides detailed reports about your IT. In these reports, there are details about your IT’s performance, security and overall health. This can allow your business to make informed decisions about your technology.

For Ottawa businesses, RMM is an essential part of managed IT services. It offers a cost-effective and efficient way to maintain a secure, reliable, and high-performing IT environment, freeing you from the need for in-house IT expertise and allowing you to focus on your core business.

Effective vendor management ensures that your technology investments deliver maximum value. It’s more than just signing contracts and processing payments—it’s about having a dedicated team to oversee every aspect of your vendor relationships. For optimal results, vendor management should encompass:

• Vendor Selection and Procurement: This includes a thorough evaluation and selection of vendors based on your specific needs, budget, and technology roadmap. It also involves negotiating favorable contract terms and pricing to protect your interests.
• Contract management: Every aspect of vendor contracts should be included and monitored for compliance with industry regulations.
• Performance Monitoring and Reporting: Vendor management should continuously track performance and identify areas for improvement. At Convergence Networks, we provide regular reports on vendor performance to ensure transparency and accountability.
• Relationship management: Maintaining strong relationships with vendors helps to ensure smooth service delivery and prompt resolution of issues.
• Risk management and mitigation: Vendor management should include identifying and assessing potential risks associated with each vendor relationship, and implementing strategies to mitigate these risks. This also includes creating contingency plans for any disruptions.
• Cost optimization: Identify opportunities to reduce costs and optimize IT spending, including negotiating volume discounts, renegotiating contracts, and consolidating vendors where appropriate.

Our managed IT services streamline your business operations by proactively managing your IT infrastructure.

With Convergence Networks, you benefit from expert IT solutions that prevent downtime and tech issues, ensuring your business runs smoothly. 

Our unique approach, combining strategic technology planning with comprehensive support, aligns IT services with your business goals, enhancing overall efficiency.