Ottawa Managed IT Services

Prevent costly downtime and optimize your IT environment and costly downtime with local managed IT services in Ottawa

Resolve Time-Consuming IT Problems with Our Local Managed IT Services in Ottawa

Your time, money, and resources are valuable. Keep them protected and running smoothly with our award winning services trusted by 400+ businesses.

Why choose Convergence Networks as your IT managed service provider (IT MSP)?

  • Receive quick responses with phone requests answered within one minute
  • Minimize costly downtime with 1-hour average resolution time
  • Navigate complex IT challenges with remote and on site certified IT specialists
  • Safeguard your operations with 24/7/365 cybersecurity and IT support
  • Stay ahead of technology with our expertise to select the appropriate technology for your business
  • Optimize IT spending with customized service plans

Request a Quote for our Managed IT Services in Ottawa

Why Convergence Networks is a Leading Ottawa IT MSP

Proactive Monitoring

23 Years

Supporting small and medium-sized businesses

98%

Customer satisfaction rating

Clock Time Minutes Icon

1 minute

Average response time for phone requests

Convergence Networks

Managed IT Services in Ottawa

900 Morrison Drive, Suite 206
Ottawa, ON K2H 8K7, Canada

Request a Quote: 613-721-3331

Managed IT Services You Can Trust

IT Roadmap Icon - Convergence Networks

IT Strategy

Gain insightful strategies from vCIOs and other certified staff who align IT to support your organization goals

Cybersecurity

Safeguard your operations with cybersecurity services that include continuous monitoring, our in-house security operations center (SOC) and endpoint protection

Network Services

Develop and deploy a robust network for your business with services ensuring secure, continuous connectivity and proactive monitoring and maintenance

IT Support and Helpdesk Icon

IT Helpdesk

Get swift IT helpdesk support with one-minute average response time

Cloud Services Icon

Cloud Services

Seamlessly transition to the cloud with expert manage cloud and Microsoft 365 services that provide flexibility, scalability and cost savings

IT Services Tools Icon - Convergence Networks

On-Site Equipment

Reduce IT headaches and costs by allowing experienced technicians to manage your on-site servers, storage and other equipment

Backup & Disaster Recovery

Be crisis-ready with backup and disaster recovery solutions

VoIP

Make and receive calls, manage voicemail and call forwarding through Microsoft Teams based phones

IT Document Icon

IT Policies & Procedures

Maintain compliance with industry regulations and help keep IT systems secure and running efficiently with regularly reviewed IT documents

What Sets Us Apart from Other IT MSPs?

Local Dedicated Service

We provide personalized, local support to clients, rooted in the communities where our staff lives and works.

Whether it’s a direct conversation about business goals or an on-site visit to solve a technical issue, our localized IT services are there for you.

We strive to know each client by name and foster a long-term relationship where our clients also know us.

Ottawa Managed IT Services
Managed IT Services in Ottawa

Comprehensive Technology Capabilities and Experience

Our Ottawa-based IT services offer more than just IT support. Our approach ensures your technology across a variety of areas not only supports but also enhances your business strategy and goals.

Our managed IT services include:

  • Cloud computing
  • Networking
  • Server management
  • Cybersecurity
  • Microsoft Copilot
  • VoIP
  • IT compliance
  • IT project management
  • IT vendor management

We bring a holistic approach to the table, with a combination of expert consultants, account managers, and skilled solutions architects. Together, they work to develop and manage technology for all of your specific Ottawa business needs.

Full Stack Cybersecurity Services and Solutions

Experiencing a significant cyber attack can erode customer trust and might lead to expenses as high as $4.45 million.

Our commitment is to defend you against these risks with our complete suite of cybersecurity options, which include:

  • 24/7/365 in-house SOC and NOC
  • Internal and external vulnerability scans
  • Penetration testing services
  • Risk assessments
  • Next-generation firewalls
  • Antivirus protection
  • Email and spam filtering
  • Patch management
  • Multifactor authentication (MFA)
  • Managed detection & response
  • Dark web monitoring
  • Cybersecurity awareness training
  • Incident response
  • Information security policies and procedures
  • And more
Ottawa Managed IT Services - Convergence Networks

Staying Ahead of the Evolving Technology Landscape

When you work with an IT MSP, the emphasis is on delivering a suite of services that not only meets but anticipates your needs.

Offering managed IT services means adapting to the evolving IT landscape. To ensure your business stays ahead of the curve in technology and security, we invest in the latest advancements and certifications while continuously vetting solutions to prepare our clients for the future.

Ottawa IT Service Management - Convergence

Get Your Managed IT Services Launched Faster With Our 30-Day Kickoff Process

Effective managed IT services are essential for offering support and technology solutions. A prolonged onboarding process can potentially worsen technical issues.

We aim to get your managed IT up and running within 30 days, allowing you to experience the complete benefits swiftly. After our initial meeting, our team will:

  • Gather crucial documents
  • Begin the service transition
  • Perform necessary maintenance
  • Develop a tailored technology strategic plan

See actual results faster when you choose our managed IT services.

See Why 400+ Companies Rely On Our IT Services Every Day

Count on us for managed IT services

Why Opt for Ottawa Managed IT Services?

Managed IT services can be essential to helping your business overcome challenges like:

  • Delays in IT support response times
  • Shortage of IT expertise across multiple technology areas
  • IT staff turnover
  • IT compatibility issues
  • Weak data backup and recovery solutions
  • Exposed computer networks
  • Rising IT and telecom costs
  • Unclear cloud and IT strategy  
  • Outdated computer equipment
  • Undocumented IT policies

Challenges like these are manageable with IT MSPs assisting every step of the way.

Our Other IT Services in Ottawa, ONT

Frequently Asked Questions About Our Managed IT Services

At Convergence Networks, our Ottawa managed IT services include IT support. We address technology issues from equipment and end users promptly to minimize downtime and boost your organization’s productivity.

Our helpdesk service connects you with a dedicated IT technician on average within a minute, ensuring that IT issues are resolved quickly for you and your team. Our NOC and SOC also monitor your IT environment to address issues as they arise.

At Convergence Networks, we pride ourselves on delivering rapid response and resolution times.

Using a robust support structure, we deliver IT managed services with a one-minute average response time for support calls and just a one- hour average resolution time.

This minimizes costly downtime, ensuring your business operations run efficiently and without interruption.

Our managed IT services streamline your business operations by proactively managing your IT infrastructure.

With Convergence Networks, you benefit from expert IT solutions that combine strategic technology planning with comprehensive support and monitoring, ensuring your operations stay smooth and uninterrupted.

Yes. We customize your managed IT services plan to help address those areas your IT team either doesn’t want to support and/or would be better addressed by our IT experts.

Cybersecurity is a cornerstone of our managed IT services. 

We protect your business with advanced tools like next-generation firewalls, managed detection and response (MDR) and dark web monitoring. Plus you’ll benefit from our in-house security operations center (SOC). 

Our approach safeguards your assets from cyber threats, ensuring more peace of mind. 

When you partner with us, you’re not just getting IT services but a shield against the ever-evolving cyber threat landscape.

Of course! We facilitate smooth cloud transitions. Our team offers expert guidance on cloud integration, tailored to boost your business’s efficiency and scalability.

With our support, you can confidently harness the power of the cloud, ensuring a seamless and successful digital transformation and management.

Compliance is a critical aspect of IT management. A study by the Ponemon Institute highlights that the cost of non-compliance can be 2.71 times higher than the cost of maintaining or meeting compliance requirements.

Our team understands the complexities of regulatory standards such as HIPAA, CMMC, NIST, and PCI and can help assist in ensuring IT infrastructure meets these compliance requirements.

Yes. While most of our services can be delivered remotely, we can place and manage on-site IT staff.

Part of our managed IT services includes remote monitoring and management. This is an approach that allows us to oversee and maintain our customers’ IT infrastructure from a distance. We use special software that allows us to monitor different aspects of your IT to ensure the health, performance and security of your technology.

Here are some of the benefits of this technology:

  • Enhancing security: RMM tools continuously monitor your IT for security threats and vulnerabilities, swiftly updating and patching networks to protect sensitive data 
  • Detecting issues early: RMM tools can help IT managers identify potential problems like security vulnerabilities or failing hardware before they become a major issue
  • Resolving issues: Your MSP can remotely fix any problems that are detected before they get out of hand
  • Maintaining efficiency: By continuously monitoring your systems’ performance, we can address any productivity issues and ensure that your IT is running smoothly and efficiently
  • Providing insight: RMM provides detailed reports about your IT. This can allow your business to make informed decisions about your technology

For Ottawa businesses, RMM is an essential part of managed IT services. It offers a cost-effective and efficient way to maintain a secure, reliable, and high-performing IT environment.

GET YOUR FREE No-Obligation Consultation

Select a time and date to get started

Contact Our CLIENT
Support Team
Get connected With
Remote Access

To connect, please enter the 6-digit code given to you by your Network Administrator: