AHA! is a growing team of writers and designers based in Vancouver, Washington, serving their clients with expert communications strategy. After losing their only IT person, they found that their network had security holes, lacked business continuity and was not up to IT best practice standards.
Their most pressing issue was that their current phone system simply could not support another single phone, preventing the AHA! team from growing. They needed a new phone system that could support the most advanced VoIP (Voice over Internet Protocol) technologies – a solution their current infrastructure was not ready to support. This transition would require great attention to change management to minimize the impact to their network.