Take advantage of our team’s knowledge and personal understanding of your business to craft technology solutions that give you a competitive advantage.
IT Service Desk Support
Our ‘Security First’ methodology is included in our Complete Care Managed Services offering and applies proactive, preventive measures that are designed to not only protect IT infrastructure, but also address the most commonly exploited, human factor.
VCIO STRATEGIC CONSULTING
Let our vCIO team use their technology and business expertise to match technology solutions to your unique business needs. Drive productivity and efficiency, and make your organization nimbler and more mature.
COMPREHENSIVE CLOUD SOLUTIONS
As a Tier 1, Microsoft Cloud Solution Provider, we can securely take your business to the cloud. From Office 365 for communication and collaboration, to public and hybrid cloud solutions built on Microsoft Azure, to business continuity and disaster recovery solutions that ensure you’re always open for business, we deliver the right cloud solutions for you.
Traditional Managed Service Providers (MSPs) focus primarily on promoting the specific technology solutions and not the service itself. Their model doesn’t coincide with our methodology or WHY we do WHAT we do. Our unique perspective empowers our devoted team of individuals, to go beyond help desk support in helping your business grow and achieve success.
AN IT HELP DESK
Does contacting your outsourced IT call center make you want to groan and throw a temper tantrum in protest? Do you procrastinate or create ‘work-arounds’ instead of interacting with your internal IT help desk? We aim to remove all barriers and eliminate any hesitation in communicating with our support team. Not only do our clients receive a dedicated team of engineers who are familiar with the nuances of your business, but also understand the frustration that occurs when particular applications intuitively know the most inconvenient time to not function properly.
Because interpersonal relationships are integral to our DNA, we aspire to create an unmatched service experience where your feedback directly impacts actions and outcomes. Our team of technology and business experts has the knowledge you need to implement and support modern technology solutions and help you migrate critical data from unstable legacy platforms to more modern, resilient, and secure systems – in your office or in the cloud. Our ‘Security First’ mentality drives a standards-based approach to security that helps deliver more than just compliance, but helps foster a culture of security in your organization.
THE CONVERGENCE COMMUNITY
“It is such a pleasure to work with you on fixing issues with our system. Your depth of knowledge of computer systems always impresses me. Your friendly, easy going demeanor is always upbeat and positive, so I look forward to working with you every time we talk. I connect with the way you think and love to observe your consistent logical approach to trouble shooting.. Our system seems much more stable already. I would attribute a lot of that to your efforts since I know that you work on our system a lot.
We feel very fortunate to have you and your company as our IT service providers! Thank you so much!“ – Dependable Pattern Works
We have big goals and high expectations. Each member of the Convergence team wants to be viewed as a valued partner to your organization, an extension of your business that acts in your best interest, and an accomplice in your success story. In order to achieve that ideal partnership, we need to develop a relationship and establish mutual trust. That all starts with answering the simple question… how can we help?