Lansing IT Support

Utilize the expertise, tools, and qualified staff you need to ensure a dependable IT environment

Minimize Recurring Issues, Boost Productivity With a Team That Supports 400+ Companies

Say goodbye to IT headaches! Our support specialists minimize disruptions, boost your team’s efficiency, and keep clients satisfied.

Why choose Convergence Networks for IT support?

  • Receive quick responses from IT support services – all phone requests are answered within one minute for a fast and efficient resolution.
  • Speed up your IT problem resolution with computer support that has a 1.2-hour average resolution time.
  • Keep your IT budget in check with tailored packages that offer flexible service hours.
  • Eliminate the pain of switching IT companies with a kickoff process that starts delivering results in 30 days.
  • Resolve complex IT issues smoothly with both remote and on-site assistance from a reliable IT support specialist.

Request a Quote for our IT Support and Services in Lansing

Why Convergence Networks is a Proven IT Support Company

23 Years

Supporting small and mid-sized businesses

1 Minute

Average response time for all phone requests

400+

Companies rely on our technical assistance

Convergence Networks

IT Support in Lansing

1305 S Washington Ave #102

Lansing, MI 48910

Request a Quote: 517-676-6633

Outsourced IT Support You Can Bank On

Work With Our Certified, Experienced IT Support Specialists

Seattle Tech & IT Support

Your Local Partner with a National Reach

Experience dedicated attention and customized service from a team that combines local expertise with a national reach.

As your business expands, our services evolve with you. Count on innovative IT solutions tailored locally by professionals who understand your needs.

Access skilled IT engineers who grasp your priorities, no matter where you are in North America.

Strategy, Security and Support.

At Convergence, we curate an elite team of IT specialists. We recruit individuals obsessed with exceeding client goals. Our team possesses unrivaled tech proficiency, coupled with an inherent drive to collaborate and vanquish any technical obstacle you encounter. Together, let’s unleash your full potential and propel you past your envisioned boundaries.

Meet the Convergence team and find more about what makes us stand out in the field of IT support services.

What Are Managed Services?

Simply put, managed services are an agreement between Convergence and our clients to perform specific IT tasks at a fixed rate. Managed services encompass: ensuring security and software updates for your PCs, servers, and networks, offering help desk support for your employees, providing IT education, and delivering strategic IT planning.

With our all-inclusive managed services in Lansing, you can redirect your focus back to your business and leave the technology worries to us. Discover more by contacting us.

What Are Co-Managed IT Services?

Don’t be confused by the terms: co-managed IT, hybrid IT, or IT support – they all refer to the collaboration between your in-house IT team and external experts. This approach empowers you to leverage the knowledge of seasoned professionals. For larger companies, co-managed services can help distribute workload, ensuring optimal efficiency. Ultimately, you decide the ideal balance between internal resources and the expertise offered by your Lansing MSP partner.

For instance:

You could use an MSP to serve as your outsourced CTO (sometimes called a virtual chief information security officer or VCISO). Under the MSP’s guidance, your internal IT team can execute the plans and manage systems.

Enable your internal IT leader to oversee a dedicated, outsourced IT team. This guarantees access to specialized expertise while retaining strategic control.

Your in-house IT team can manage daily IT maintenance while leveraging the expertise of a managed service provider for guidance and additional support.

How Do I Find a Lansing Managed Service Provider?

Fortunately for today’s businesses, managed IT service providers come in various forms. When you start comparing potential providers, you’ll notice they range from large national firms to independent “IT specialists” who work solo. Remember, selecting the right managed service provider for your Lansing business requires time and effort. Here’s what to look for in an IT partner that can help your company thrive:

  1. Monitoring and support that’s “always on,” 24/7/365.
  2. Quick, effective response times and clear resolution timeframes based on the issue’s severity.
  3. Customer satisfaction ratings (CSATs) that demonstrate client satisfaction over several years, along with client references you can verify.
  4. Experience with your type of business ( industry, environment or requirements) and references from similar former clients.
  5. For on-site IT support and proactive maintenance, consider a local MSP. They offer faster response times and schedule visits to review equipment and train your staff.
  6. Contracts that work for you by providing predictable monthly costs. Be sure to talk about how and when contracts are renewed. 

These are just a few of the basics you’ll want to ask about as you compare managed service providers in Lansing.

What is Lansing IT service management?

IT service management (ITSM) companies leverage proven processes to optimize your IT infrastructure. This includes planning, supporting, creating, delivering, operating, and implementing your technology. ITSM encompasses the management of all your technology services and devices:

Streamline your operations with Lansing-based IT service management. We centralize oversight of all workplace technology and services, leading to cost savings and the ability to deliver superior products and services.

Seattle IT Service Management - Convergence

Look to an IT Service Management Company To:

Streamline your infrastructure to better deliver the high-quality internet technology your business needs.

Streamline your infrastructure to better deliver the high-quality internet technology your business needs.

Ensure your organization’s data is accessible only to authorized current endpoint users (such as your staff, clients, etc.). Effective IT service management should include the removal of all former employees or clients from your systems.

Examine every endpoint (computer, phone, scanner, etc.) and every application to ensure all of them are updated to the latest system requirements.

Advise you on best practices for backups to address potential data breaches, whether they stem from criminal activity, insider actions, or natural disasters.

Assess your cybersecurity plans and processes to reinforce them or replace them with safer ones.

What Are the Benefits of Lansing It Support Services?

Partner with a local IT support team and gain access to:

Reduced technology costs (with redundant or obsolete assets removed).

Improved service.

Improved customer satisfaction.

New collaboration capabilities, which allow your teams to share knowledge.

Reduced risk factors throughout your organization.

Protect your data and operations with robust support. We prevent security breaches, plan for business continuity, and ensure rapid recovery from disasters or cyberattacks.

Reduced downtime when breaches occur.

Improved levels of productivity and efficiency.

IT service management achieves the above benefits by:

Implementing the right processes for your company.

Designing and installing proper IT infrastructure.

Equip your team with ongoing support for new technology. We provide comprehensive training and reinforce the importance of established processes, while offering refresher courses when needed.

Adaptation to your organization’s specific needs.

Still Waiting Several Business Days for a Response?

You’ll be resolving issues in 1.2 hours or less when you partner with us

Unlock the Strategic Advantage With IT

Technology isn’t just tools, it’s your strategic advantage.

Transform IT into a powerhouse that eradicates inefficiencies, enhances collaboration, drives growth, and secures your business.

Our specialists align with your business strategy, addressing IT challenges so you can focus on your core strengths.

Unlock remarkable profitability and influence. Our team of experienced C-level consultants, dedicated Client Success Managers, and specialized teams empower your business for success.

IT Support in Seattle
IT Support and Services in Seattle

Proactive Protection Whenever You Need IT

Cybersecurity isn’t a luxury for businesses like yours; it’s fundamental. Fortify your sensitive data with cutting-edge security solutions and best practices, guaranteeing compliance with industry standards.

Our 24/7 security operations center is your shield against cyber threats.

From initial assessments to implementing comprehensive roadmaps, we simplify complexity, enabling tangible progress in securing your business.

Our Other IT Services in Lansing, Michigan

  • Managed IT Services
  • IT Helpdesk
  • IT Consulting
  • Cybersecurity 
  • IT Outsourcing
  • Network Support

Frequently Asked Questions About Our IT Support and Services

At Convergence Networks, we provide a comprehensive range of IT support services tailored for Seattle businesses.

This includes prompt helpdesk services, on-site technical assistance, streamlined remote IT support, extensive cloud assistance, and robust network support.

Our team is equipped to handle everything from routine maintenance to complex IT challenges, ensuring your business stays connected and secure.

We prioritize rapid response for all IT support requests.

With an average phone response time of just one minute and an average issue resolution time of 1.2 hours, our dedicated team ensures your technical issues are addressed swiftly.

Our commitment to quick and efficient service minimizes downtime, keeping your operations running smoothly.

Absolutely. We specialize in providing tailored cloud solutions for Seattle-based businesses.

Our services include aiding in the seamless transition to cloud platforms, ongoing cloud management, and ensuring alignment with business goals.

We also offer data backup and disaster recovery services to ensure your cloud infrastructure is secure and resilient. Our team monitors and manages private, public, and hybrid cloud deployments.

At Convergence Networks, we offer an extensive range of cybersecurity services tailored to safeguard Lansing businesses from the ever-evolving landscape of digital threats.

Our cybersecurity solutions include advanced IT forensics for investigating and mitigating cyber incidents, robust cloud security measures, and implementing Zero Trust security models for maximum protection.

With Convergence Networks, your business is equipped with a comprehensive cybersecurity strategy, designed to protect, detect, and respond to the most sophisticated cyber threats.

Outsourcing IT support to Convergence Networks is cost-effective and efficient for businesses in Seattle.

It removes the costs associated with hiring and maintaining an internal IT team. You gain access to a wide array of expert skills, ensuring optimal IT solutions and staying current with the latest technology and security trends.

Outsourcing provides flexibility and scalability to align with your business growth, offering 24/7 support that can be challenging to maintain internally.

This approach reduces downtime, boosts productivity, and is typically more cost-effective than managing an internal IT team.

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