We are pleased to share that Certinet Systems is now part of Convergence Networks. Learn More.

Services

Co-Managed IT Services

What Are Co-Managed IT Services?

Co-managed IT services, also known as hybrid IT services, combines your in-house IT expertise with the additional resources of an external provider. This approach is designed to fill gaps in expertise, scale your IT capabilities and provide supplemental support, all without fully outsourcing your operations.

If your business has an existing IT department, co-managed IT services allow your team to retain control over critical tasks while leveraging the specialized knowledge, tools and resources of our experienced team. Our seamless collaboration ensures your IT operations are efficient, and effective while adapting to your unique needs.

Supplement IT Gaps

Outsource specific IT services and expertise to Convergence Networks, filling gaps in your IT team.

Improve Your Cybersecurity

Enhance security and compliance while staying ahead of the latest security trends with Convergence Networks’ expertise.

Focus on Core Objectives

Concentrate on strategic projects and long-term goals while Convergence Networks manages your day-to-day IT operations.

Improve Productivity

Allow your team to focus on core business activities without the distraction of IT issues, leading to improved business productivity.

Access Expertise

Benefit from a broader range of IT and cybersecurity skills and expertise, ensuring your team has the support it needs.

Lower Labor Costs

Reduce expenses associated with hiring and training new IT and cybersecurity staff by utilizing the expertise of an external team.

Benefits of Co-Managed IT Services

When your organization’s IT team needs additional support, our co-managed IT services provide a true partnership that fills critical gaps and enhance your overall efficiencies. Here are just a few of the many benefits of our co-managed IT services:

Broad Expertise: Certified engineers with experience in multiple areas of IT. Get access to a team of specialists if something is out of your wheelhouse.

Quick Response: Our average response time is under one minute.

24/7/365 Network Monitoring: In-house Network Operations Center (NOC) with real people monitoring your network and ensuring that alerts are handled promptly.

Cybersecurity Capabilities: In-house Security Operations Center (SOC), virtual chief information security officers (vCISOs), cybersecurity engineers, and a robust line-up of IT cybersecurity tools to help assess and protect your business.

Local Knowledge & Support: Local partner who knows when vendors are down and can come on-site to address problems as needed.

Tailored Solutions: Customized plan to fit your specific internal IT team’s needs and budgets.

Scalable Support: No pressure to hire more internal people; we can scale with you as needs change.

Future Proof Partner:Continuously vetted solutions to find the right solutions for your needs today and in the future.

How Our Co-Managed IT Services Work

As your partners in all things IT and cybersecurity, we work together to create a tailored approach that bridges gaps and enhances your IT environment. Here’s how we can work together:

Comprehensive Needs Assessment

We start with a thorough evaluation of your current technology stack and workflows, identifying pain points, gaps, and objectives. This allows us to understand your specific needs and goals.

Custom Plan Development

Leveraging the insights gained from our assessment, we create a customized, scalable plan that aligns with your strategic objectives. Our solutions are designed to drive your business forward and ensure long-term success.

Continuous Support

From routine IT tasks like helpdesk support to specialized projects, we offer flexible and dependable support that evolves with your organization. Our services are designed to grow with you, ensuring continuous improvement and adaptability.

Seamless Collaboration

Our team integrates effortlessly with yours, providing expert guidance and support where it’s needed most. We work in harmony with your existing processes to enhance efficiency and effectiveness.

You will maintain strategic control over your IT operations, direction, and vision, while we provide the support necessary to enhance your team’s capabilities and drive your initiatives forward.

Required Services

Account Manager

Service Desk

24 x 7 Unlimited Remote Escalations

Reporting & Dashboards

Security Operations Center

Managed Detection and Response (MDR)

vCISO Consulting (1 hour per Month)

Internal and External Vulnerability Scan (Quarterly)

Co-Managed Care

Included

Other Services

Onsite IT Support Technician

vCIO to Develop Strategic IT Plan and Budget

Support Ongoing IT Planning and Advise on New Technology and Solutions

Strategic Business Review

24×7 Realtime Performance and Security Monitoring

Patch Management

Backup Monitoring and Restorations

Asset Management and Network Monitoring Software

Microsoft 365 Backups

Server Backups

Anti-Spam Email Filtering

Dark Web Monitoring

Security Awareness Training

Phishing Prevention Training (Bi-Annual)

.

How Our Customers Have Achieved Success With Us

Before partnering with the IT Helpdesk team at Convergence Networks, our law firm faced weekly network interruptions for months, severely disrupting our operations. Upon escalating the issue, they identified a systemic wireless problem causing slow and intermittent connectivity. The team at Convergence discovered that the root cause was an internet outage due to a firewall configuration issue, which was preventing our employees from getting their work done. They reconfigured the firewall and got us back online with minimal downtime, resolving the dropped calls and restoring our Wi-Fi bandwidth, which had previously been less than 5% of the expected speed. Their prompt and effective solutions have been crucial to maintaining our firm’s productivity.

Our business’s outdated IT infrastructure was holding us back from achieving our objectives. We hadn’t invested in IT for so long that it created technical debt and caused significant problems. We were unsure where to start, so we turned to Convergence Networks Technical Consulting for help. Our vCIO developed a comprehensive three-year roadmap tailored to our needs. This plan guided us in adopting new technologies and achieving our goals. With the help of our vCIO, we were able to budget properly and accomplish tasks we previously couldn’t.

Before partnering with the Convergence Networks Security Consulting and Assessment team, our healthcare organization was unaware of the requirement to report health data. This oversight put our customer data at risk and breached several laws, potentially leading to hefty fines. Once we began working with their team, they quickly identified the issue and guided us through implementing corrective actions. Thanks to their expertise, we became compliant with HIPAA regulations. Their guidance has been invaluable in safeguarding our data and ensuring we remain compliant

One evening, our business faced a critical server issue that could have severely impacted our operations the next day. The Convergence Networks NOC team, with their after-hours monitoring system, detected the offline alerts and tracked server uptime. They quickly resolved the server issues and restored full operational status before we opened in the morning. This proactive approach minimized downtime and ensured smooth operations. Their swift and effective response was invaluable to our business continuity.

The Convergence SOC (Security Operations Center) team was monitoring our systems and quickly identified that a user had downloaded malicious software. Within minutes, they isolated and sanitized the device, preventing any lateral movement and data compromise. The user was back up and running in under an hour, with no other users affected. Their swift and effective response was invaluable in maintaining our security and ensuring uninterrupted service for our clients.

Why Partner With Convergence Networks

Our strategic partnership strengthens your internal IT team by providing expertise, proactive support and scalable services. Our customized co-managed IT services are designed to meet your unique needs and goals.

Here’s why many businesses take advantage of our services:

Advanced expertise: Gain access to a team of seasoned IT professionals with specialized knowledge to handle complex tasks efficiently.

Customized solutions: Our tailored services give you predictable, per-user pricing that aligns with your specific needs and budget.

Proven track record: We have a history of successfully supporting businesses by partially or completely managing their IT operations.

Strategic scalable support: As your business grows, our services scale seamlessly alongside your needs, ensuring continuous support without delays.

Enhanced security: Your organization will be protected with our advanced security protocols and real-time threat detection.

Empowering your team: Equip your internal IT support with the tools, support and expertise they need to succeed.

When you partner with Convergence Networks, you will gain the confidence and resources needed to maintain smooth IT operations, allowing you to focus on what matters most to your organization.

Overcome IT Challenges with Reliable Support

When IT issues arise, relying on an overwhelmed internal team can cost your business more than just downtime. Delays in resolving technical problems can also lead to frustrated teams, increased security risks and lost opportunities. Waiting until your IT team is stretched too thin or your business faces a costly disruption can only make matters worse.

Partnering with Convergence Networks provides you with the reliable support and expertise you need to prevent losses and stay ahead of your IT challenges.

Frequently Asked Questions About Co-Managed IT Services

What is co-managed IT?

Co-managed IT services are a flexible IT partnership where an external IT provider works alongside your in-house team to fill gaps in resources, expertise and capacity. Unlike fully managed IT, this approach allows your internal team to retain control over critical functions while gaining access to specialized knowledge, scalable support and tools.

How does co-managed IT differ from fully managed IT?

Fully managed IT services take over all the IT responsibilities, which would replace your internal team. Co-managed IT services are designed to enhance and support your existing IT team. It’s a collaborative effort that allows your business to maintain control over essential IT operations while gaining the extra IT and cybersecurity support you need.

What services are typically included in co-managed IT services?

While our services are tailored to your organization’s needs, we support businesses with the following services and more:

Cybersecurity and threat detection
Cloud migration and management
Network monitoring and maintenance
Helpdesk and troubleshooting support
Software and hardware support
Assistance with IT strategy and planning

What types of businesses benefit from co-managed IT?

Co-managed IT is ideal for businesses with an existing internal IT staff that need more support, such as:

Mid-sized and larger businesses that need additional expertise for complex projects or advanced security.
Businesses experiencing rapid growth that need scalable IT resources.
Organizations looking to enhance their IT team’s efficiency and productivity without hiring additional full-time staff.
Businesses in industries with strict compliance requirements, such as healthcare, finance and legal.

How does Convergence Networks tailor co-managed IT services to my business?

We start by conducting a detailed needs evaluation. This process includes assessing your current IT setup, identifying any gaps and discovering which of our services align with your needs and goals. Our customized plans prioritize scalability, budget predictability and seamless integration with your team. Whatever support you need, whether it’s cybersecurity, 24/7 helpdesk or project-specific support, our team is here for you.

How does co-managed IT improve cybersecurity?

Our cybersecurity experts are equipped to handle any cybersecurity support your internal team needs, whether it’s 24/7 monitoring, support with the implementation of new security protocols or extra hands during an incident. Our experts will help you stay protected against evolving cyber threats and maintain compliance.

Can co-managed IT help with IT staff burnout?

Yes, when you offload repetitive or time-consuming tasks to our team, your internal staff can focus on more strategic initiatives. This also helps them reduce overall workload, which will reduce stress levels and lead to better morale, higher productivity and lower turnover.

What happens if my business grows or my IT needs change?

Our co-managed IT services are designed to be highly scalable. As your business grows and changes, we’ll adjust our services accordingly. We can add more resources, implement solutions for new challenges and much more.

How quickly can Convergence Networks respond to IT issues?

Our response times are quick, we’ll respond to your issue in about one minute and most issues are resolved in an hour. We provide efficient, quality services to ensure you have minimal downtime.

Can you help with specific IT projects, like cloud migrations or system upgrades?

Of course! Our team has extensive experience in managing and implementing projects like cloud migrations, network upgrades and more. Our experienced team can support your team with a one-time initiative or ongoing support.

Let Our Team Support Yours

See how our co-managed IT can help your organization’s IT team.

More Services

Service

Modern Work Services

Service

Microsoft Partner

Service

Microsoft Copilot Consulting Services

Service

Microsoft Teams Phone Services

Service

IT Security

Service

Zero Trust Security Services

Service

Cybersecurity Projects

Service

Managed Detection & Response

Service

Managed Security Services

Portland 503-906-1600 4252 SE International Way Portland, OR 97222	Ottawa 613-721-3331 900 Morrison Drive Suite 206 Ottawa, ON K2H 7L1
Seattle 206-217-0130 1410 NW 49th St Seattle, WA 98107	Winnipeg 204-943-4777 219 Kennedy St Winnipeg, MB R3C 1S8
Detroit 313-671-7458 2200 Hunt St Suite 202 Detroit, MI 48207	Lansing 517-676-6633 1305 S Washington Ave #102 Lansing, MI 48910

Co-Managed IT Services

What Are Co-Managed IT Services?

Benefits of Co-Managed IT Services

How Our Co-Managed IT Services Work

Comprehensive Needs Assessment

Custom Plan Development

Continuous Support

Seamless Collaboration

Required Services

Co-Managed Care

Other Services

.

How Our Customers Have Achieved Success With Us

Why Partner With Convergence Networks

Overcome IT Challenges with Reliable Support​

Frequently Asked Questions About Co-Managed IT Services

Overcome IT Challenges with Reliable Support