Portland IT Support

Leverage the expertise, tools, and qualified staff you need to ensure a dependable IT environment

Minimize Recurring Issues, Boost Productivity With a Team That Supports 400+ Companies

Minimize technical issues quickly, boost productivity, and keep clients happy thanks to our IT support specialists.

Why choose Convergence Networks for IT support?

  • Receive quick responses from IT support services – all phone requests are answered within one minute for a fast and efficient resolution.
  • Speed up your IT problem resolution and minimize downtime with our computer support team. They boast a remarkable 1.2-hour average resolution time.
  • Optimize your IT budget with customized service plans featuring flexible service hours.
  • Eliminate the pain of switching IT companies with a kickoff process that starts delivering results in 30 days.
  • Navigate complex IT challenges seamlessly with a blend of remote and on-site support from our trusted IT specialists.

Request a Quote for our IT Services in Portland

Why Convergence Networks is a Proven IT Support Company in Portland, OR

23 Years

Supporting small and mid-sized businesses

1 Minute

Average response time for all phone requests

400+

Companies rely on our technical assistance

Convergence Networks

IT Support in Portland

4252 SE International Way

Portland, OR 97222

Request a Quote: 506-906-1600

Outsourced IT Support You Can Bank On

Work With Our Certified, Experienced IT Support Specialists

Seattle Tech & IT Support

Your Local Partner with a National Reach

Enjoy personal attention and personalized service from a team that blends local focus with a national presence.

As your business grows, so do our services. Expect nothing less than cutting-edge IT solutions tailored locally by people who speak your language.

Gain access to qualified IT engineers who understand your priorities wherever you are in North America.

Strategy, Security and Support.

At Convergence, we build exceptional IT teams specifically designed to help your business thrive. We recruit passionate and highly skilled individuals who are dedicated to exceeding your expectations. Our team combines unmatched technical expertise with a collaborative spirit, ensuring they can tackle any technical challenge you face. Let’s work together to unlock your full potential and propel your business beyond its current goals.

Meet the Convergence team and learn more about what makes us stand out in the field of IT support services.

What Are Managed Services?

Simply put, managed services are defined as an agreement between Convergence and our clients to perform a set of IT tasks for a set rate. Managed services include: providing security and software updates for your PCs, servers and networks, providing help desk support for your employees, delivering IT education and providing strategic IT planning. 

With our comprehensive managed services in Portland, you can put your focus back onto your business and stop worrying about your organization’s technology. Find out more by contacting us.

What Are Co-Managed IT Services?

Don’t sweat the tech jargon! Co-managed IT, hybrid IT, or IT support with a Portland MSP – they all mean the same thing: partnering your in-house IT team with experienced external experts. This collaboration unlocks a wealth of knowledge and frees up your team to focus on core business needs.

For instance:

Your in-house IT team could take care of handling day-to-day IT maintenance while relying on the expertise of a managed service provider for advice and additional assistance.

With an MSP as your virtual CTO, your internal IT team can focus on day-to-day operations while leveraging the MSP's expertise to develop and execute IT plans that align with your business goals.

Empower your internal IT leader to manage a dedicated, outsourced IT team. This ensures access to specialized expertise while maintaining strategic control.

How Do I Find a Portland Managed Service Provider?

Fortunately for today’s businesses, managed IT service providers come in all shapes and sizes. When you begin comparing potential providers, you’ll find they vary from large national firms to independent “IT guys” who work for themselves. Keep in mind that choosing the right managed service provider for your Portland business will take time and effort. Here’s what to look for in an IT partner that can help your company thrive:

  1. Monitoring and support that’s “always on,” 24/7/365.
  2. Our response times are fast and efficient, with clear timeframes based on the severity of your issue.
  3. Customer satisfaction ratings (CSATs) that show client satisfaction over several years and client references you can check. 
  4. Experience with your type of business ( industry, environment or requirements) and references from similar former clients.
  5. For on-site IT support and proactive maintenance, consider a local MSP. They offer faster response times and schedule visits to review equipment and train your staff.
  6. Our transparent contracts offer predictable monthly costs, empowering you to plan ahead. We proactively discuss renewal options, giving you the flexibility to choose the best fit for your business.

These are just some of the basics you’ll want to inquire about as you compare Portland managed service providers.

What is Portland IT service management?

IT service management (ITSM) companies leverage proven processes to optimize your IT infrastructure. This includes planning, supporting, creating, delivering, operating, and implementing your technology. ITSM encompasses the management of all your technology services and devices:

Laptops and laptop applications

Printers

Servers

All software applications and much more

Take control and optimize your operations. Our Portland-based IT service management centralizes all your workplace technology, boosting efficiency and freeing you to focus on delivering exceptional products and services.

Seattle IT Service Management - Convergence

Look to an IT Service Management Company To:

Streamline your infrastructure to better deliver the high-quality internet technology your business needs.

Streamline your infrastructure to better deliver the high-quality internet technology your business needs.

Ensure your organization’s data is only accessible by authorized current endpoint users (such as your staff, clients, etc.). Robust IT service management should include removal of all former employees or clients from your systems.

We keep all your devices and applications up-to-date for optimal security and performance.

Advise you on best practices for backup to handle any possible data breaches whether they come from criminal activity, insider actions or natural disasters.

Conduct a comprehensive cybersecurity assessment to identify areas where your existing plans and processes can be strengthened or replaced with more robust measures.

What Are the Benefits of Portland It Support Services?

Partner with a local IT support team and gain access to:

Reduced technology costs (with redundant or obsolete assets removed).

Improved service.

Improved customer satisfaction.

Our latest collaboration tools empower your teams to seamlessly share information and ideas.

Safeguard your data and operations with comprehensive support.

Reduced downtime when breaches occur.

Improved levels of productivity and efficiency.

Adaptation to your organization’s specific needs.

IT service management achieves the above benefits by:

Implementation of a robust IT infrastructure.

Seamless tech adoption: Training, process reinforcement, and ongoing support for your team.

Reduced risk factors throughout your organization.

Implementing the right processes for your company.

Still Waiting Several Business Days for a Response?

You’ll be resolving issues in 1.2 hours or less when you partner with us

Unlock the Strategic Advantage With IT

Technology is more than just tools; it’s your strategic edge.

Transform IT into a powerhouse that eliminates inefficiencies, boosts collaboration, spurs growth, and safeguards your business.

Our experts align with your business strategy, tackling IT challenges so you can excel at what you do best.

Partner with us to achieve breakthrough profitability and impact. Our team of C-level advisors, dedicated Client Success Managers, and industry specialists work hand-in-hand with you to develop and execute a winning strategy.

IT Support in Seattle
IT Support and Services in Seattle

Proactive Protection Whenever You Need IT

Cybersecurity isn’t a luxury for businesses like yours; it’s fundamental. Fortify your sensitive data with cutting-edge security solutions and best practices, guaranteeing compliance with industry standards.

Our 24/7 security operations center is your shield against cyber threats.

Feel confident about your cybersecurity posture! We handle the intricate details, from initial assessments to implementing a customized roadmap. This allows you to focus on running your business with peace of mind, knowing your data and systems are protected.

Our Other IT Services in Portland, Oregon

  • Managed IT Services
  • IT Helpdesk
  • IT Consulting
  • Cybersecurity 
  • IT Outsourcing
  • Network Support

Frequently Asked Questions About Our IT Support and Services

At Convergence Networks, we provide a comprehensive range of IT support services tailored for Seattle businesses.

This includes prompt helpdesk services, on-site technical assistance, streamlined remote IT support, extensive cloud assistance, and robust network support.

Our team is equipped to handle everything from routine maintenance to complex IT challenges, ensuring your business stays connected and secure.

We prioritize rapid response for all IT support requests.

With an average phone response time of just one minute and an average issue resolution time of 1.2 hours, our dedicated team ensures your technical issues are addressed swiftly.

Our commitment to quick and efficient service minimizes downtime, keeping your operations running smoothly.

Absolutely. We specialize in providing tailored cloud solutions for Seattle-based businesses.

Our services include aiding in the seamless transition to cloud platforms, ongoing cloud management, and ensuring alignment with business goals.

We also offer data backup and disaster recovery services to ensure your cloud infrastructure is secure and resilient. Our team monitors and manages private, public, and hybrid cloud deployments.

Protect your Portland business from ever-changing cyber threats! Convergence Networks offers a comprehensive suite of cybersecurity services, customized to your specific needs.

Our cybersecurity solutions include advanced IT forensics for investigating and mitigating cyber incidents, robust cloud security measures, and implementing Zero Trust security models for maximum protection.

With Convergence Networks, your business is equipped with a comprehensive cybersecurity strategy, designed to protect, detect, and respond to the most sophisticated cyber threats.

Outsourcing IT support to Convergence Networks is cost-effective and efficient for Seattle businesses.

It eliminates the expenses of hiring and maintaining an in-house IT team. You gain access to a broad range of expert skills, ensuring optimal IT solutions and staying updated with the latest technology and security trends.

Grow with ease! Outsourcing your IT needs offers the flexibility and scalability to adapt to your business’s growth, while providing 24/7 support you might struggle to maintain in-house.

This approach minimizes downtime, enhances productivity, and is generally more cost-efficient than managing an internal IT team.

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