What We Do
You won’t find another technology company like Convergence Networks
What lights our fire is the chance to accelerate the success of innovative, people-focused companies. As a security-first IT company, we work with businesses like yours to create a strategy and plan around technology. Our best fit clients believe that technology is a strategic tool which leads directly to positive business results. Ideal clients also believe that proactive cybersecurity solutions are a must – not a necessary evil.
What We Do
Fueled by outstanding customer service and a passion for innovative technology, Convergence Networks is one of North American’s leading managed service and managed security service providers. We’ll drive innovation in your business through integrated solutions across a wide range of technologies and security services.
It’s not enough to simply solve today’s IT challenges – we help you anticipate what’s to come, so you can prepare for a better tomorrow. Convergence Networks has a 20+ year track record of using technology to keep people connected so they can do their best work. We are not like other IT providers – we take a different approach to solving technical problems and providing IT solutions.
We take the time to understand your business, what you do, how you operate, and how you use technology to do your job. If you’re looking for a break-fix company, we won’t be a good fit for you.
What Makes Us Unique
vC-Level Consulting Maturity & Acumen
We have the size, scope and operational maturity to support clients as they grow while maintaining a personal touch with clients through our team model.
At the forefront of the Team is an assigned vC-Level consultant. A Convergence vC-Level consultant is not your typical MSP consultant. Our vC-Level team members have come through technology as former IT leaders, cybersecurity professionals, managers or even owners of MSP businesses prior to seeking the path of strategic consulting with our clients. Their approach with customers first focuses around the customers business goals and requirements before recommending solutions to help achieve the desired outcomes.
Our vC-Level team members are not account managers, while they do a few of those tasks here and there, their primary role is to lead our customers journey through security and technology in the most appropriate way with consideration for cost and capacity for change that is different for each customer. They develop customized roadmaps and budgetary estimates for each customer and guide them as they navigate various economic and business changes throughout their relationship with Convergence.
Led by our Director of Innovation, a cross-departmental and cross-functional team is constantly evaluating and seeking solutions that are not only focused on solving key technology challenges for our current customers, they are also focused on the what the future needs will be for our customers years in advance. This unique area of research and development focus for client solutions also accounts for the ability of our teams to not only deploy, but also successfully support and maintain a level of excellence in service experience we expect of ourselves in customer relationships.
Nearly a decade ago, Convergence embarked on a journey to create security and compliance solutions catered to the small and mid-size businesses when the industry was mostly focused at the enterprise and these solutions were out of reach from a cost standpoint. We forged new paths in this space, stubbed our toes now and then, but ultimately crafted service and product solutions specifically fit to address the modern security and compliance needs of our customer base.
Today, our Security Services Team is capable of working with companies across North America in various industries and compliance frameworks as well as driving our internal security program to support our goal of being a highly secure leader in the MSP industry.We are NOT an ‘us too’ MSP, we are a trust, but verify company and to that end we do not provide or promote solutions on the bleeding edge and instead ones that address the fundamental and strategic needs across our entire customer base.
Our Core Values
We choose sustainable and efficient growth, ensuring we have the right people, in the right seats serving the right clients. We promote personal and professional growth for all staff by providing opportunities to learn and impact our community.
We operate on a first name basis with clients and staff. Our goal is to help foster true connections between people, not systems or companies. The strength of our relationships with clients and staff helps build trust, an unstoppable force.
Existing Clients First
We are thoughtful in the impact of bringing on new clients. Who we serve is critical and the wrong customer can derail our operations. We always want to prioritize the needs of our existing clients as a way to remind us all of the appreciation we have for their business.
We believe in doing what we say. We want to always ensure our business objectives are met, our clients are protected, and we build trust by over delivering.
We play basketball. Our game is fast paced, free flowing and needs every player to put the team first to win. We do this by building trust, having each other's backs and elevating one another.