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Leverage the tools, expertise and local certified staff you need to ensure a dependable and optimized IT environment in Ottawa
Solve technical issues quickly, boost productivity and keep clients and employees happy thanks to our award-winning IT support services.
Why choose Convergence Networks for IT support?
Average response time for all phone requests
Supporting small and medium sized businesses
Companies rely on our technical assistance
900 Morrison Drive, Suite 206
Ottawa, ON K2H 8K7, Canada
Request a Quote: 613-721-3331
Avoid costly downtime. IT disruptions can cost businesses up to $427 per minute!
Our exceptional IT support and responsive helpdesk minimize these risks.
Receive direct, professional IT assistance at your workplace. Our in-person support offers prompt and individualized help for persistent IT problems.
Equipped with a crew of experienced technicians prepared to help, we tackle your IT issues directly.
Your business never sleeps, and neither does our IT support.
We leverage cutting-edge technology to deliver rapid, remote solutions, ensuring seamless uptime for your operations.
With 24/7 availability and a dedication to swift problem-solving, Convergence Networks is your trusted partner for reliable IT.
Did you know 44% of small businesses utilize cloud hosting or infrastructure services? Like all aspects of IT, cloud services also need dedicated support.
We ensure a seamless transition and ongoing management for public, private and hybrid cloud environments.
Guarantee seamless business connectivity with our comprehensive network support services.
It covers everything from security to maintenance, ensuring a robust IT foundation.
Elevate your IT department to a strategic asset. Our consulting services go beyond technical support, aligning your IT infrastructure with your broader business objectives.
With our experienced vCIOs and vCISOs, we offer strategic guidance and practical solutions to drive innovation and growth. Benefit from our
Enjoy personal attention and personalized service from a team that combines local focus with a national presence.
As your business grows, our services evolve with your business. Expect reliable, high-performing and tailored IT solutions designed locally by people who understand your business needs.
Gain the advantage of working with certified IT engineers who understand your priorities.
At Convergence Networks, we curate an elite team of IT specialists. We recruit individuals who are deeply committed to exceeding our client’s expectations and goals. Our team possesses unrivaled technical proficiency, coupled with an inherent drive to collaborate and overcome any technical challenge you may encounter. Together, let’s unleash your full potential and propel you beyond the boundaries you’ve envisioned.
Meet our team and learn more about what makes us stand out in the field of IT support services.
Managed services are essentially an agreement between Convergence Networks and our clients to carry out a specific set of IT tasks for a predetermined rate. These services encompass a variety of tasks including:
With our comprehensive managed services in Ottawa, you can redirect your attention back to your business, leaving the technological concerns to us. To learn more, we invite you to get in touch with us.
Don’t be confused by the terms: co-managed IT, hybrid IT, or IT support – they all refer to the same thing. Think of co-managed IT as a partnership strategy. It’s where your internal IT team joins forces with external tech experts. This approach is designed to enhance your team’s capabilities while leveraging the knowledge of seasoned professionals. For larger businesses, co-managed services can help distribute workload, ensuring optimal efficiency. Ultimately, you’re in control, choosing the right balance between your team’s work and the specialized support from your Ottawa IT MSP partner.
Virtual CTO: We serve as your outsourced CTO, guiding your internal team and providing strategic direction
Shared Responsibilities: Your internal team handles day-to-day tasks, while we provide expert advice and support
Managed Team Leadership: Maintain internal IT leadership while outsourcing execution of strategies and initiatives to our managed services team
Choose a co-managed IT model that aligns with your business objectives and empowers your team for greater success.
Today, businesses can choose from a wide range of managed IT service providers, from large national firms to independent IT professionals. As you compare potential providers, take your time to find the best fit for your Ottawa business. Here are the essential qualities to look for in an IT partner that can drive your company’s growth:
These are just some of the basics you’ll want to inquire about as you compare Ottawa managed service providers.
IT service management (ITSM) companies leverage proven processes to optimize your IT infrastructure. This includes planning, supporting, creating, delivering, operating and implementing your technology. ITSM encompasses the management of all your technology services and devices:
Laptops and laptop applications
Desktops
Mobile device management (MDM)
Printers
Servers and networks, on premises and in the cloud
All software applications and much more
Streamline your operations with Ottawa-based IT service management. We centralize oversight of all workplace technology and services, leading to cost savings and the ability to deliver superior products and services.
Partner with a local IT support team and gain access to:
Tailor Solutions: Adapt IT services to meet your organization's unique needs
Improve Service: Enhance overall efficiency and responsiveness
Reduce Technology Costs: Streamline your IT operations and eliminate redundant or obsolete assets
Foster Collaboration: Enable seamless knowledge sharing across your teams
Boost Customer Satisfaction: Deliver better products and services through optimized IT support
Minimize Downtime: Reduce disruptions caused by breaches, incidents, or technical issues
Benefit from 24/7/365 Monitoring: Ensure continuous oversight of your endpoints
How Ottawa IT support services can achieve these benefits:
Infrastructure Design: Build and maintain a robust and efficient IT infrastructure
Business Continuity Planning: Develop strategies to recover from disasters and incidents
Process Optimization: Implement effective processes to streamline IT operations
Risk Mitigation: Identify and address potential security threats and vulnerabilities
Employee Training: Educate your staff on new technologies and best practices
Over 400 businesses count on us exactly for exactly that every day
Technology isn’t just a tool; it’s a strategic asset.
Transform your IT department into a powerhouse that drives efficiency, fosters collaboration and propels your Ottawa business forward. Our experts align with your strategic vision, tackling IT challenges so you can focus on what you do best.
Drive your business towards higher profitability and impact through a blend of seasoned C-level consultants, account managers and specialized teams.
Cybersecurity isn’t a luxury for businesses like yours; it’s fundamental. Fortify your sensitive data with leading security solutions and best practices, guaranteeing compliance with industry standards.
Our 24/7/365 security operations center is your shield against cyber threats.
From initial assessments to implementing detailed roadmaps, we simplify the complex, helping you make tangible progress in safeguarding your business.
Every business has unique IT needs. Our outsourced IT support provides tailored solutions designed to address your specific challenges and goals. When your business faces disruptions or downtime, our dependable technical resource is there to provide immediate assistance. We prioritize timely access to support and implement your switch within 30 days.
After a thorough assessment, our team will:
At Convergence Networks, we provide a comprehensive range of IT support services tailored for Ottawa businesses.
This includes prompt helpdesk services, on-site technical assistance, streamlined remote IT support, extensive cloud assistance and robust network support.
Our team is equipped to handle everything from routine maintenance to complex IT challenges, ensuring your business stays connected and secure.
We prioritize rapid response for all IT support requests.
With an average phone response time of just one minute and an average issue resolution time of 1 hour, our dedicated team ensures your technical issues are addressed swiftly.
Our commitment to quick and efficient service minimizes downtime, keeping your operations running smoothly.
Absolutely. We specialize in providing tailored cloud solutions for Ottawa-based businesses.
Our services include aiding in the seamless transition to cloud platforms, ongoing cloud management and ensuring alignment with business goals.
We also offer data backup and disaster recovery services to ensure your cloud infrastructure is secure and resilient. Our team monitors and manages private, public and hybrid cloud deployments.
At Convergence Networks, we offer an extensive range of cybersecurity services tailored to safeguard Ottawa businesses from the ever-evolving landscape of digital threats.
Our cybersecurity solutions include advanced IT forensics for investigating and mitigating cyber incidents, robust cloud security measures and implementing Zero Trust security models for maximum protection.
With Convergence Networks, your business is equipped with a comprehensive cybersecurity strategy, designed to protect, detect and respond to sophisticated cyber threats.
Outsourcing IT support to Convergence Networks is cost-effective and efficient for Ottawa businesses.
It eliminates the expenses of hiring and maintaining an in-house IT team. You gain access to a broad range of expert skills, ensuring optimal IT solutions and staying updated with the latest technology and security trends.
Outsourcing offers flexibility and scalability to match your business growth, providing 24/7/365 support that’s hard to achieve in-house.
This approach minimizes downtime, enhances productivity and is generally more cost-efficient than managing an internal IT team.
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