Seattle IT Support
Leverage the expertise, tools, and qualified staff you need to ensure a dependable IT environment
Minimize Recurring Issues, Boost Productivity With a Team That Supports 400+ Companies
- Receive quick responses from IT support services, with all phone requests answered within one minute.
- Speed up your IT problem resolution with computer support that has a 1.2-hour average resolution time.
- Keep your IT budget in check with tailored packages that include blocks of hours for service support time.
- Eliminate the pain of switching IT companies with a kickoff process that starts delivering results in 30 days.
- Resolve complex IT issues smoothly with both remote and on-site assistance from a trusted IT support specialist.
Request a Quote for our IT Support and Services in Seattle
Why Convergence Networks is a Proven IT Support Company in Seattle, WA
23 Years
Supporting small and mid-sized businesses
1 Minute
Average response time for all phone requests
400+
Companies rely on our technical assistance
Convergence Networks
IT Services in Seattle
1410 NW 49th St
Seattle, WA 98107
Request a Quote: 206-217-0130
Outsourced IT Support You Can Bank On
Receive Instant IT Support
IT-related downtime can lead to significant expenses for businesses, potentially reaching $427 every minute, rapidly escalating costs.
Enjoy exceptional IT support and responsive helpdesk services designed to resolve issues both swiftly and thoroughly.
- Skilled technical help
- Thorough resolution of issues
- An average response time of just one minute
Dependable In-Person Support Whenever Needed
Receive direct, professional IT assistance at your workplace. Our in-person support offers prompt and individualized help for persistent IT problems.
Equipped with a crew of experienced technicians prepared to help, we tackle your IT issues directly.
- Swift resolution of problems
- Localized, tailored service
- Solutions that match your business objectives
Streamlined Remote IT Assistance
Your business runs continuously, and our remote IT support matches that pace.
Using cutting-edge technology, we deliver fast and efficient remote solutions, keeping your business running smoothly without interruptions.
With round-the-clock service and a commitment to quick problem resolution, Convergence Networks is your go-to ally for reliable IT.
- 24/7 remote support
- Rapid resolution of issues
- Average problem-solving time of just 1.2 hours
Comprehensive Cloud Assistance
Did you know 44% of small businesses utilize cloud hosting or infrastructure services? Like all aspects of IT, cloud services also need dedicated support.
We ensure a seamless transition and ongoing management for public, private and hybrid cloud environments.
- Customized cloud strategies
- Business-focused alignment
- Data backup and comprehensive disaster recovery services
Prevent Costly Network Outages and Downtime
Maintain your business’s connectivity with our all-inclusive network support services.
Our offerings cover everything from network security to maintenance and monitoring, ensuring a robust and secure IT foundation.
- Comprehensive network solutions
- Ongoing monitoring and maintenance
- Upgraded network security and efficiency
Work With Our Certified, Experienced IT Support Specialists
Your Local Dedicated Partner with a National Bench
Enjoy personal attention and personalized service from a team that combines local focus with a national presence.
As your business grows, our services evolve with your business. Expect nothing less than cutting-edge IT solutions designed locally by people who understand your business needs.
Gain the advantage of working with certified IT engineers who understand your priorities, no matter where you are in North America.
Strategy, Security and Support.
At Convergence, we bring together a dream team of IT experts who are dedicated to exceeding client expectations. We seek out individuals who are passionate about exceeding client expectations. Our team boasts unparalleled expertise in the technology sector, coupled with a sincere commitment to collaboration and overcoming any technical challenges you may face. Together, let’s unlock your full potential and propel you beyond your imagined limits.
Meet the Convergence team and learn more about what makes us stand out in the field of IT support services.
What Are Managed Services?
Managed services are essentially an agreement between Convergence and our clients to carry out a specific set of IT tasks for a predetermined rate. These services encompass a variety of tasks including:
- Security and software updates for your PCs, servers, and networks.
- Help desk support for your employees.
- IT education to keep your team informed and up-to-date.
- Strategic IT planning to align technology with your business goals.
With our comprehensive managed services in Seattle, you can redirect your attention back to your business, leaving the technological concerns to us. To learn more, we invite you to get in touch with us.
What Are Co-Managed IT Services?
Also known as hybrid IT services, co-managed IT Services or IT Support combines the expertise of your in-house staff with the additional resources of an external provider. With co-managed IT support, you benefit from the knowledge of an expert team of experienced professionals. For larger organizations that already have an IT department, co-managed services offer a way to distribute workloads more effectively. It’s up to you to decide how much of the workload you want to keep in-house and what you want from our Seattle MSP partner.
For instance:
Your in-house IT team could take care of handling day-to-day IT maintenance while relying on the expertise of a managed service provider for advice and additional assistance.
You could use an MSP to serve as your outsourced CTO (sometimes called a virtual chief information officer or VCIO). Under the MSP’s guidance, your internal IT team can execute the plans and manage systems.
Keep the leadership of your IT department or team in-house but use that person to direct an outsourced managed IT team to execute strategies and initiatives.
This offers a customizable solution that can adapt to the unique needs of your business, ensuring that you have the right level of support and expertise to grow.
How Do I Find a Seattle Managed Service Provider?
Fortunately for today’s businesses, managed IT service providers come in all shapes and sizes. When you begin comparing potential providers, you’ll find they vary from large national firms to independent “IT guys” who work for themselves. Keep in mind that choosing the right managed service provider for your Seattle business will take time and effort. Here’s what to look for in an IT partner that can help your company thrive:
- Realtime performance and security monitoring 24/7/365.
- Has an in-house team of experts including a Network Operations Center (NOC) and Security Operations Center (SOC) who are real people monitoring your system.
- Customer satisfaction ratings (CSATs) that show client satisfaction over several years and client references you can check.
- Experience with your type of business (industry, environment or requirements) and references from similar former clients.
- A business located in your region, because you may need to have your IT team on site in your offices on occasion.
- Provides you with predictable monthly costs. An IT company that puts security-first, uses cutting-edge technology for threat detection and can adapt to the growing needs of your business.
These are just some of the basics you’ll want to inquire about as you compare Seattle managed service providers.
What is Seattle IT Service Management?
To best serve you and your clients, an IT service management (ITSM) company uses a process to plan, support, create, deliver, operate and implement your IT technology. Included in the ITSM’s scope of work could be all technology services and devices. Plan to have management of your:
Laptops and laptop applications
Desktops
Mobile Device Management
Printers
Servers, both on prem and in the cloud
All software applications and much more
You can rely on your Seattle IT service management to oversee all workplace technology and technology services for your organization. Centralizing this IT management reduces costs and allows you to provide better products and services.
Look to an IT Service Management Company To:
Ensure your organization’s data is only accessible by authorized current endpoint users (such as your staff, clients, etc.). Robust IT service management should include removal of all former employees or clients from your systems.
Advise you on best practices for backup to handle any possible data breaches whether they come from criminal activity, insider actions or natural disasters.
Assess your cybersecurity plans and processes to reinforce them or replace them with safer ones.
Monitor every endpoint (computer, phone, scanner, etc.) and every application to ensure all of them are updated to the latest system requirements.
What Are the Benefits of Seattle IT Support Services?
By choosing to partner with a local IT support services company, you can take advantage of:
Reduced technology costs with redundant or obsolete assets removed.
Improved service.
Improved customer satisfaction.
New collaboration capabilities, which allow your teams to share knowledge.
Reduced downtime when a breach or incident occurs.
Adaptation to your organization’s specific needs.
24x7 endpoint monitoring.
IT service management achieves the above benefits by:
Implementing the right processes for your company.
Designing and installing proper IT infrastructure.
Training your staff on newly built or installed technology, and showing them the advantages of sticking to set processes, as well as re-educating coworkers when circumstances arise.
Reducing risk factors throughout your organization.
Providing assistance in preventing breaches and planning strategies for business continuity and recovery from both natural disasters and criminal incidents.
Still Waiting Several Business Days for a Response?
You’ll be resolving issues in 1.2 hours or less when you partner with us
Unlock Your Strategic Advantage With IT
Technology is more than just tools; it’s your strategic edge.
Transform IT into a powerhouse that eliminates inefficiencies, boosts collaboration, spurs growth, and safeguards your business.
Our experts align with your business strategy, tackling IT challenges so you can excel at what you do best.
Drive your business towards higher profitability and impact through a blend of experienced C-level consultants, Client Success Managers, and specialized teams.
Proactive Protection Whenever You Need IT
Cybersecurity isn’t optional for businesses like yours; it’s essential. Safeguard your sensitive data with cutting-edge security tools and practices, ensuring you meet and exceed industry compliance standards.
Our 24/7 security operations center is your shield against cyber threats.
From initial assessments to implementing detailed roadmaps, we simplify the complex, helping you make tangible progress in safeguarding your business.
Our Other IT Services in Seattle, Washington
- Managed IT Services
- IT Helpdesk
- IT Consulting
- Cybersecurity & Compliance
- Security Operations Center
- IT Outsourcing
- Network Support
- Network Operations Center
- Cloud Services
- Backup & Disaster Recovery
- Professional Services
- Microsoft Teams Calling
- Vulnerability Management
- Hardware-as-a-Service (HaaS)
- Managed Detection & Response
Frequently Asked Questions About Our IT Support and Services
At Convergence Networks, we provide a comprehensive range of IT support services tailored for Seattle businesses.
This includes prompt helpdesk services, on-site technical assistance, streamlined remote IT support, extensive cloud assistance, and robust network support.
Our team is equipped to handle everything from routine maintenance to complex IT challenges, ensuring your business stays connected and secure.
We prioritize rapid response for all IT support requests.
With an average phone response time of just one minute and an average issue resolution time of 1.2 hours, our dedicated team ensures your technical issues are addressed swiftly.
Our commitment to quick and efficient service minimizes downtime, keeping your operations running smoothly.
Absolutely. We specialize in providing tailored cloud solutions for Seattle-based businesses.
Our services include aiding in the seamless transition to cloud platforms, ongoing cloud management, and ensuring alignment with business goals.
We also offer data backup and disaster recovery services to ensure your cloud infrastructure is secure and resilient. Our team monitors and manages private, public, and hybrid cloud deployments.
At Convergence Networks, we offer an extensive range of cybersecurity services tailored to safeguard Seattle businesses from the ever-evolving landscape of digital threats.
Our cybersecurity solutions include advanced IT forensics for investigating and mitigating cyber incidents, robust cloud security measures, and implementing Zero Trust security models for maximum protection.
With Convergence Networks, your business is equipped with a comprehensive cybersecurity strategy, designed to protect, detect, and respond to the most sophisticated cyber threats.
Outsourcing IT support to Convergence Networks is cost-effective and efficient for Seattle businesses.
It eliminates the expenses of hiring and maintaining an in-house IT team. You gain access to a broad range of expert skills, ensuring optimal IT solutions and staying updated with the latest technology and security trends.
Outsourcing offers flexibility and scalability to match your business growth, providing 24/7 support that’s hard to achieve in-house.
This approach minimizes downtime, enhances productivity, and is generally more cost-efficient than managing an internal IT team.
