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Reclaim control of your workday and operational efficiency faster with reliable and managed IT support services in Michigan.
Avoid costly disruptions and downtime with trustworthy tech support that gets you back to work quickly.
Why choose Convergence Networks for IT support services?
Average response time for all phone requests
Supporting small and medium sized businesses
Companies rely on our technical assistance
1305 S Washington Ave #102
Lansing, MI 48910
Request a Quote: 517-676-6633
2200 Hunt Street
Detroit, MI 48207
Request a Quote: 313-671-7458
Downtime caused by IT issues can cost small businesses like yours up to $427 per minute, a cost that can accumulate quickly.
We help you avoid that situation with unmatched IT support through our helpdesk services that ensure your requests are handled efficiently and effectively.
Say goodbye to prolonged IT struggles and embrace a smoother, more reliable tech support experience with:
Get hands-on, expert IT support right in your office. Our on-site support ensures personal and immediate assistance for complex IT challenges.
With a team of knowledgeable technicians ready to assist you, we address your IT concerns on the spot by providing:
Your business operates around the clock, and so does our remote IT support.
Leveraging advanced technology, we provide swift and effective solutions from afar, ensuring your operations stay uninterrupted.
With 24/7 availability and a focus on rapid issue resolution, Convergence Networks is the partner you need for continuous IT excellence. We offer:
Did you know that 44% of small businesses rely on cloud hosting or infrastructure services? However, just as is the case with other elements of your IT environment, the cloud also requires IT support.
Embrace cloud computing with confidence with expert cloud support, ensuring your transition and ongoing management are smooth and secure with:
Keep your business connected with our comprehensive network support.
We provide end-to-end solutions for network security, maintenance, and monitoring, ensuring a stable and secure IT infrastructure.
Benefit from enhanced network performance and reliability, crucial for your business’s uninterrupted growth and success with services including:
Elevate your IT to a strategic business asset. Our consulting services extend beyond technical support, aligning IT with your overarching business objectives.
This approach is at the core of our philosophy, ensuring your technology investments drive innovation and growth. Our experts offer forward-thinking and practical insights and strategies.
Leverage our
When you work with an IT support company, you shouldn’t have to worry about overpaying for unnecessary services.
That’s why we offer a range of structured service packages. Each one features various beneficial services, including blocks of time designated for IT support.
Benefit from the dedication and expertise of our team, combining local focus with a national reach. As your business grows, we’ll adapt our services to meet your evolving needs.
Our locally-based IT engineers understand your unique challenges and will deliver proactive solutions designed to drive your business forward.
At Convergence Networks, we hand-select professionals for our team. We only choose individuals who understand what it takes to truly serve our valued customers. Our team members offer rock-solid proficiency in the computer and IT industries. They also value customer service and have a genuine interest in working with customers to solve a wide variety of technical issues. Together, we can help you go farther than you thought possible.
Meet our team and learn more about what makes us stand out in the field of IT support services.
Managed services are a strategic partnership between Convergence Networks and our Michigan-based clients, designed to streamline your IT operations. We provide a comprehensive range of services, including:
Partner with Convergence Networks and let us handle your IT, so you can focus on growing your Michigan business.
Co-managed IT services, also known as hybrid IT services or IT support, combine the strengths of your internal IT team with the expertise of an external provider. This collaborative approach offers a flexible solution that can be tailored to your specific needs, ensuring you have the right level of support and resources to drive your Michigan business forward.
Shared Responsibilities: Your internal team handles day-to-day tasks, while we provide expert advice and support
Virtual CTO: We serve as your outsourced CTO, guiding your internal team and providing strategic direction
Managed Team Leadership: Maintain internal IT leadership while outsourcing execution of strategies and initiatives to our managed services team
Choose a co-managed IT model that aligns with your business objectives and empowers your team for greater success.
When seeking a managed IT service provider, remember that they come in various forms, from large national firms to independent IT professionals. Take the time to carefully evaluate potential providers, as the right choice can significantly impact your business’s success.
When selecting a managed service provider, consider the following factors:
Evaluate these criteria to find the perfect managed service partner for your Michigan business.
IT service management (ITSM) is a strategic approach to planning, supporting and managing your organization’s IT technology. A reputable ITSM provider will oversee your entire IT infrastructure, ensuring optimal performance and security. Key areas of ITSM focus include:
Laptops and laptop applications
Desktops
Mobile device management (MDM)
Printers
Servers and networks, on premises and in the cloud
All software applications and much more
By entrusting your IT management to a reputable ITSM provider in Michigan, you can centralize your IT operations, reduce costs and enhance your ability to deliver exceptional products and services.
By choosing to partner with a local IT support services company, you can:
Reduce technology costs by eliminating redundant or obsolete assets
Improve overall service quality and efficiency
Enhance customer satisfaction
Foster collaboration and knowledge sharing among your teams
Minimize downtime caused by breaches or incidents
Adapt IT services to meet your organization's unique needs
Benefit from 24/7/365 endpoint monitoring
IT service management achieves the above benefits by:
Implementing effective processes tailored to your company
Designing and installing a robust IT infrastructure
Training your staff on new technology and best practice
Reducing risk factors throughout your organization
Providing assistance in preventing breaches and developing business continuity plans
Over 400 businesses count on us exactly for exactly that every day
Technology is more than just tools; it’s your strategic edge.
Transform IT into a powerhouse that eliminates inefficiencies, boosts collaboration, spurs growth and safeguards your Michigan business.
Our experts align with your business strategy, tackling IT challenges so you can excel at what you do best.
Drive your business towards higher profitability and impact through a blend of experienced C-level consultants, account managers and specialized teams.
Safeguard your sensitive data with advanced security tools and practices. Ensure compliance with industry standards and protect your business from cyber threats.
Our 24/7/365 security operations center is your vigilant guardian. From initial assessments to detailed roadmaps, we simplify the complex, helping you make tangible progress in safeguarding your Michigan business.
Outsourced IT support provides you with a dependable technical resource when your business is facing disruptions or downtime.
We understand the importance of having access to your IT support as soon as possible. That’s why we get your services up and running in just 30 days.
After you meet with our team, we will:
At Convergence Networks, we provide a comprehensive range of IT support services tailored for Michigan businesses.
This includes prompt helpdesk services, on-site technical assistance, streamlined remote IT support, extensive cloud assistance and robust network support.
Our team is equipped to handle everything from routine maintenance to complex IT challenges, ensuring your business stays connected and secure.
We prioritize rapid response for all IT support requests.
With an average phone response time of just one minute and an average issue resolution time of 1 hour, our dedicated team ensures your technical issues are addressed swiftly.
Our commitment to quick and efficient service minimizes downtime, keeping your operations running smoothly.
Absolutely. We specialize in providing tailored cloud solutions for Michigan-based businesses.
Our services include aiding in the seamless transition to cloud platforms, ongoing cloud management and ensuring alignment with business goals.
We also offer data backup and disaster recovery services to ensure your cloud infrastructure is secure and resilient. Our team monitors and manages private, public and hybrid cloud deployments.
At Convergence Networks, we offer an extensive range of cybersecurity services tailored to safeguard Michigan businesses from the ever-evolving landscape of digital threats.
Our cybersecurity solutions include advanced IT forensics for investigating and mitigating cyber incidents, robust cloud security measures and implementing Zero Trust security models for maximum protection.
With Convergence Networks, your business is equipped with a comprehensive cybersecurity strategy, designed to protect, detect and respond to sophisticated cyber threats.
Outsourcing IT support to Convergence Networks is cost-effective and efficient for businesses in Michigan.
It removes the costs associated with hiring and maintaining an internal IT team. You gain access to a wide array of expert skills, ensuring optimal IT solutions and staying current with the latest technology and security trends.
Outsourcing provides flexibility and scalability to align with your business growth, offering 24/7/365 support that can be challenging to maintain internally.
This approach reduces downtime, boosts productivity and is typically more cost-effective than managing an internal IT team.
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