Seattle Managed Services Provider

Our uniqueness lies in our ability to offer a blend of local expertise and national scale.

This duality ensures not only personalized attention but also access to a wide range of resources and expertise.

Plus, our 23 years of experience and comprehensive technology planning set us apart, ensuring clients receive unmatched IT support.

Absolutely, reducing downtime is a key focus. We implement proactive monitoring and rapid response mechanisms to address IT issues swiftly.

Our commitment is reflected in our 1.2-hour average resolution time, ensuring that your operations stay smooth and uninterrupted.

From proactive maintenance to strategic planning, we focus on preventing costly downtime and IT inefficiencies, ensuring you get the most out of your IT investment.

Our managed services encompass a comprehensive suite of cybersecurity measures.

We offer advanced solutions like next-generation firewalls, 24/7 monitoring, and SOC, email threat protection, managed detection and response (MDR), all designed to protect your business from evolving cyber threats.

With our managed services, you benefit from robust security protocols, ensuring your data and operations are safeguarded against digital risks.

Compliance management is critical.

According to a study by the Ponemon Institute, the cost of non-compliance can be 2.71 times higher than the cost of maintaining or meeting compliance requirements.

We understand the complexities of regulatory standards like HIPAA, CMMC, NIST, and PCI.

Our team provides comprehensive support to ensure your IT infrastructure not only meets but exceeds these compliance requirements.

Yes, absolutely. We assist in smooth cloud transitions, ensuring robust data backup and recovery strategies.

Our team provides expert guidance on cloud integration tailored to enhance your business’s efficiency and scalability.

With our support, you can confidently leverage the cloud’s potential, ensuring a seamless digital transformation.

At Convergence, our Seattle managed IT services include both IT support and IT helpdesk. Our support services address tech issues promptly so that downtime in your organization is minimized and your productivity is enhanced. The helpdesk element of our IT services includes our promise to connect you to a dedicated IT technician in a minute or less when you call. Having a responsive helpdesk can accelerate the resolution of IT queries for you and your staff.

As part of our Seattle managed IT services, we offer remote monitoring and management. This proactive approach allows us to oversee and maintain our customers’ IT infrastructure from a distance. It involves using specialized software to continuously monitor the health, performance and security of various IT assets, such as servers, computers, networks and applications.

This technology allows Convergence, as a managed service provider (MSP), to:

• Detect issues early: RMM tools can identify potential problems, like failing hardware or security vulnerabilities, before they cause significant disruptions.
• Resolve issues proactively: MSPs can often fix problems remotely without needing to send a technician on-site, minimizing downtime and saving businesses time and money.
• Maintain optimal performance: By monitoring system performance and proactively addressing issues, RMM helps ensure that IT systems run smoothly and efficiently.
• Enhance security: RMM tools can monitor for security threats and vulnerabilities, apply patches and updates automatically, and help protect sensitive data from unauthorized access.
• Provide valuable insights: RMM provides detailed reports on IT asset performance, security status and overall health, allowing businesses to make informed decisions about their technology investments.

For Seattle organizations, RMM is an essential component of managed IT services, offering them a cost-effective and efficient way to maintain a secure, reliable and high-performing IT environment. Better still, RMM can eliminate the need for in-house IT expertise, allowing companies to focus on their core business while leaving IT management to the professionals.

Vendor management in Seattle managed IT services ensures your technology investments deliver. Vendor management is a comprehensive process that allows you to get the most value from your technology partnerships. It involves much more than just signing contracts and paying invoices. True vendor management involves a dedicated team to oversee every aspect of your relationship with IT vendors. To be most effective, it should cover: 

• Vendor selection and procurement: Service should include meticulously evaluation and selection of vendors based on your specific needs, budget and technology roadmap. This includes negotiating favorable contract terms and pricing to protect your interests.
• Contract management and compliance: All aspects of vendor contracts, including renewals, amendments and ensuring that vendors meet their service level agreements (SLAs) should be included. Compliance with industry regulations and security standards should be monitored.
• Performance monitoring and reporting: Continuous tracking of vendor performance provides a comparison with agreed-upon metrics, identifying any areas for improvement. When you partner with Convergence, we provide you with regular reports on vendor performance, ensuring transparency and accountability.
• Relationship management: Strong relationships with vendors help ensure smooth service delivery and prompt resolution of any issues that may arise.
• Risk management and mitigation: Vendor management should include identifying and assessing potential risks associated with each vendor relationship, and implementing strategies to mitigate these risks. This includes developing contingency plans for service disruptions or vendor failures.

Cost optimization: Opportunities to reduce costs and optimize your IT spending are critical and should be part of vendor management. This includes negotiating volume discounts, renegotiating contracts and consolidating vendors where appropriate.