Detroit Managed IT Services

At Convergence Networks, our Detroit IT services include IT support. We tackle equipment and end-user technology issues with ease. Our helpdesk ensures you will stay connected and receive immediate help from one of our skilled IT technicians within a minute on average. Our Network Operations Center (NOC) and Security Operations Center (SOC) monitor your IT infrastructure to proactively identify and resolve issues as they occur

At Convergence Networks, we pride ourselves on delivering rapid response and resolution times.

Our managed IT services feature a robust support structure, boasting a one-minute average response time for support calls and an average resolution time of just 1 hour.

Reducing downtime is one of our top priorities. We utilize proactive monitoring and rapid response mechanisms to swiftly address IT issues before they escalate.

Yes. We offer customized managed IT services plans that help address what your IT team either doesn’t want to support and/or is better addressed by our IT experts.

Our managed IT services can enhance your cybersecurity posture.

We incorporate advanced cybersecurity tools like multifactor authentication (MFA),  next-generation firewalls, dark web monitoring and our in-house security operations center, ensuring your security is put first.

This proactive approach safeguards your assets and equips your team with the knowledge and tools necessary to prevent cyber threats, making your business more resilient against evolving risks.

Absolutely! We specialize in helping businesses like yours seamlessly transition to the cloud and optimize their cloud infrastructure. Our expert team provides tailored guidance and support.

With our experience, you can confidently leverage the cloud’s potential to enhance efficiency, scalability, and overall business performance.

Compliance management is critical for avoiding costly penalties and safeguarding your operations.

According to a Ponemon Institute study, the cost of non-compliance can be 2.71 times higher than the cost of maintaining compliance.

We navigate the complexities of regulatory standards such as HIPAA, CMMC, NIST, and PCI with ease. Our dedicated team offers thorough support to ensure your IT infrastructure meets these compliance requirements.

Yes. Although most of our services can be delivered remotely, we can place and manage on-site IT staff.

At Convergence Networks, our managed IT services offer remote monitoring and management (RMM) as a key component of our managed IT services. Our proactive approach ensures that your IT infrastructure remains robust, secure, and efficient, all from a distance. 

With RMM technology, our team can:

• Detect issues early: RMM tools can identify potential problems, like failing hardware or security vulnerabilities, before they cause significant disruptions
• Enhance system performance: With continuous monitoring and timely interventions, your IT systems will always be operating at peak efficiency
• Resolve issues proactively: IT MSPs can often fix problems remotely without needing to send a technician on-site, minimizing downtime and saving businesses time and money
• Improve security measures: With RMM, we actively monitor your IT infrastructure for possible threats, automatically apply security passages and safeguard your sensitive data.
• Provide important insights: RMM provides users with reports on  your technology

For Detroit organizations, our RMM services are not just a necessity but a strategic advantage. We are offering a streamlined, cost-effective way to maintain a high-performing IT environment for your business. By entrusting your IT management to us, you can focus on driving your core business forward, while staying confident that your technology is in expert hands.