What Are Co-Managed IT Services?
Co-managed IT services, also known as hybrid IT services, combines your in-house IT expertise with the additional resources of an external provider. This approach allows you to benefit from a team of experienced professionals while distributing workloads more effectively.
For larger organizations with existing IT departments, co-managed IT services offer flexibility in deciding which tasks to keep in-house and which to outsource. When done right, it blends the familiarity of your internal team with the expertise and resources of a national IT partner.
Are these common problems holding you back?
- Is your business growing and you need strategic IT advice, but you don’t know where to turn?
- Are you struggling to keep up with your competition because your technology is holding you back?
Are you uncertain about the reliability of your backups and when they were last tested?
Can you afford the cost of unplanned downtime?
Are you unsure if you’re using industry best practices or if your environment is robust and secure?
Are you unsure if you’re fully protected and how your business would react to an attack?
Is your IT team knowledgeable but not specialized in cybersecurity?
Is your IT team struggling to stay current with the ever-changing technology landscape?
Do you need backup for your team during turnover or vacations?
Are IT problems taking too long to resolve, causing your team to frequently experience extended downtime?
How You Can Work With Convergence Networks
Your in-house IT team could take care of handling day-to-day IT maintenance while relying on the expertise of a managed service provider for advice and additional assistance.
Work with a strategic vCIO to build your three-year IT roadmap to allow you to achieve your goals.
Work with a strategic vCISO to get a clear understanding of your cyber risks and vulnerabilities and implement a plan to strengthen your posture.
Work with the Service Desk to cover leaves and after-hours service. Escalate complex issues to the IT Helpdesk to allow them to work.
Your IT Responsibilities
- Data Management
- Application Management
- Print Management
- Physical Security
Add-In Options
- Strategic IT Consulting
- Technology Road Mapping
- Technology Budgeting
- Risk & Compliance Management
- Vulnerability Management
- Penetration Testing
- Backup Management
- Monitoring & Patching
- Email & Phishing Protection
- Phishing Simulations
- Security Awareness Training
Required IT Services
- Service Desk
- Security Operations Services
- Managed Detection & Response
- Vulnerability Scans
- vCISO Consulting
How Our Customers Have Achieved Success With Us
Before partnering with the IT Helpdesk team at Convergence Networks, our law firm faced weekly network interruptions for months, severely disrupting our operations. Upon escalating the issue, they identified a systemic wireless problem causing slow and intermittent connectivity. The team at Convergence discovered that the root cause was an internet outage due to a firewall configuration issue, which was preventing our employees from getting their work done. They reconfigured the firewall and got us back online with minimal downtime, resolving the dropped calls and restoring our Wi-Fi bandwidth, which had previously been less than 5% of the expected speed. Their prompt and effective solutions have been crucial to maintaining our firm’s productivity.
LEGAL
Our business’s outdated IT infrastructure was holding us back from achieving our objectives. We hadn’t invested in IT for so long that it created technical debt and caused significant problems. We were unsure where to start, so we turned to Convergence Networks Technical Consulting for help. Our vCIO developed a comprehensive three-year roadmap tailored to our needs. This plan guided us in adopting new technologies and achieving our goals. With the help of our vCIO, we were able to budget properly and accomplish tasks we previously couldn’t.
MANUFACTURING
Before partnering with the Convergence Networks Security Consulting and Assessment team, our healthcare organization was unaware of the requirement to report health data. This oversight put our customer data at risk and breached several laws, potentially leading to hefty fines. Once we began working with their team, they quickly identified the issue and guided us through implementing corrective actions. Thanks to their expertise, we became compliant with HIPAA regulations. Their guidance has been invaluable in safeguarding our data and ensuring we remain compliant.
HEALTHCARE
One evening, our business faced a critical server issue that could have severely impacted our operations the next day. The Convergence Networks NOC team, with their after-hours monitoring system, detected the offline alerts and tracked server uptime. They quickly resolved the server issues and restored full operational status before we opened in the morning. This proactive approach minimized downtime and ensured smooth operations. Their swift and effective response was invaluable to our business continuity.
FINANCIAL SERVICES
The Convergence SOC (Security Operations Center) team was monitoring our systems and quickly identified that a user had downloaded malicious software. Within minutes, they isolated and sanitized the device, preventing any lateral movement and data compromise. The user was back up and running in under an hour, with no other users affected. Their swift and effective response was invaluable in maintaining our security and ensuring uninterrupted service for our clients.
NON-PROFIT
Why Opt for Co-Managed IT Services?
Mitigate Risks and Ensure Continuity
Keep your IT operations stable and secure. Our co-managed IT services help you avoid critical vulnerabilities, ensuring your systems remain reliable. With us by your side, you’ll always have a dependable contact to keep things running smoothly and protect your business from disruptions.
Strengthen Cybersecurity
Protect your organization from cyber threats with our advanced security measures and team of expert cybersecurity professionals. Gain confidence in your IT defenses, knowing that our team is equipped to handle and prevent cyberattacks.
Alleviate Workload
If you’re overwhelmed with too many demands, projects, and tasks, we can help. Offload the tasks you don’t enjoy or aren’t your strength, allowing you to focus on higher-level responsibilities.
Overcome Staffing Challenges
Finding and retaining qualified IT & cybersecurity staff can be daunting. Let us handle the complexities of IT staffing, so you can focus on your core business activities.
Prevent Major IT Failures
Avoid the nightmare of a significant IT failure or cyberattack under your watch. Our services help ensure your systems are secure and reliable, protecting your reputation and job security.
Access to Advanced Tools
Benefit from professional-grade tools for monitoring, remote support, and documentation. We provide the technology and resources you need to maintain control and visibility over your IT environment.
Collaborative Support with Strategic IT Roadmaps
Feel confident knowing you’re not alone. With a virtual Chief Information Officer (vCIO) partnering with you, we develop strategic IT roadmaps and plans. You’ll have a trusted partner to bounce ideas off and navigate challenging situations together, ensuring your IT strategy aligns perfectly with your business goals.
Control and Predict Your IT Costs
Manage your budget more effectively with our co-managed IT services. Gain access to specialized expertise in cybersecurity and compliance, all while keeping your expenses predictable and manageable. Our approach helps you plan your IT investments efficiently, ensuring you get the best value without unexpected costs.
Scalability and Flexibility
As your business grows, your IT needs can become more complex. Co-managed IT services offer the flexibility to scale resources up or down based on evolving demands, ensuring your IT infrastructure always aligns with your business objectives. This means you can adapt to changing business conditions, optimize resource allocation, support future growth and reduce financial risk.
Our Service Offerings
Monitoring and Support
- 24/7 Monitoring and Support: Maintain optimal system performance with continuous monitoring and support.
- Reliable Help Desk Support: Provide your team with dependable help desk support to resolve issues promptly and efficiently.
Cybersecurity and Compliance
- Comprehensive Cybersecurity: Safeguard your data with our extensive cybersecurity services, including threat detection and response.
- Vulnerability Management: Proactively identify and address potential weaknesses in your IT infrastructure. Our vulnerability management services include regular assessments, threat analysis, and remediation strategies to ensure your systems remain secure and resilient.
- Compliance Management: Ensure your IT systems and processes comply with relevant regulations and standards.
Strategic Planning and Technical Advisory Services
- Strategic IT Planning: Collaborate with our experts to develop and implement a strategic IT roadmap aligned with your business objectives.
- Project Management: Handle IT projects from planning to execution, ensuring they are completed on time and within budget.
Infrastructure Management
- Network Monitoring & Management: Monitor and maintain your network infrastructure to ensure optimal performance and security.
- Backup and Disaster Recovery: Ensure your data is backed up and can be recovered in case of an emergency.
- Cloud Services: Manage your cloud infrastructure and services, including migration, maintenance, and optimization.
- Software and Hardware Management: Oversee the procurement, installation, and maintenance of software and hardware.
Training and Support
- Training and Support: Provide training for staff to ensure they are proficient with IT systems and tools.
- Contingency Staff Planning: Count on Convergence Networks for strategic support, ensuring your IT operations continue without interruption, regardless of staffing fluctuations.
Why Partner with Convergence?
- Expertise and Experience: Access a team of seasoned IT professionals with extensive knowledge and experience.
- Customized Solutions: Get tailored IT solutions for your unique business needs and goals.
- Scalable Services: Easily adjust your IT services as your business grows and evolves.
- Peace of Mind: Focus on your core business activities while we manage your IT needs, ensuring you remain competitive.
- Proactive Support: Get a proactive approach to IT management, where we anticipate and resolve issues before they impact your business operations.
- Enhanced Security: Gain access to advanced security measures and protocols to protect your business data and infrastructure from cyber threats.
Reach out to our team to discuss how our co-managed IT services can benefit your organization.
