Ottawa Managed IT Services

At Convergence Networks, our Ottawa managed IT services include IT support. We address technology issues from equipment and end users promptly to minimize downtime and boost your organization’s productivity.

Our helpdesk service connects you with a dedicated IT technician on average within a minute, ensuring that IT issues are resolved quickly for you and your team. Our NOC and SOC also monitor your IT environment to address issues as they arise.

At Convergence Networks, we pride ourselves on delivering rapid response and resolution times.

Using a robust support structure, we deliver IT managed services with a one-minute average response time for support calls and just a one- hour average resolution time.

This minimizes costly downtime, ensuring your business operations run efficiently and without interruption.

Our managed IT services streamline your business operations by proactively managing your IT infrastructure.

With Convergence Networks, you benefit from expert IT solutions that combine strategic technology planning with comprehensive support and monitoring, ensuring your operations stay smooth and uninterrupted.

Yes. We customize your managed IT services plan to help address those areas your IT team either doesn’t want to support and/or would be better addressed by our IT experts.

Cybersecurity is a cornerstone of our managed IT services. 

We protect your business with advanced tools like next-generation firewalls, multifactor authentication (MFA) and dark web monitoring. Plus you’ll benefit from our in-house security operations center (SOC). 

Our approach safeguards your assets from cyber threats, ensuring more peace of mind. 

When you partner with us, you’re not just getting IT services but a shield against the ever-evolving cyber threat landscape.

Of course! We facilitate smooth cloud transitions. Our team offers expert guidance on cloud integration, tailored to boost your business’s efficiency and scalability.

With our support, you can confidently harness the power of the cloud, ensuring a seamless and successful digital transformation and management.

Compliance is a critical aspect of IT management. A study by the Ponemon Institute highlights that the cost of non-compliance can be 2.71 times higher than the cost of maintaining or meeting compliance requirements.

Our team understands the complexities of regulatory standards such as HIPAA, CMMC, NIST, and PCI and can help assist in ensuring IT infrastructure meets these compliance requirements.

Yes. While most of our services can be delivered remotely, we can place and manage on-site IT staff.

Part of our managed IT services includes remote monitoring and management. This is an approach that allows us to oversee and maintain our customers’ IT infrastructure from a distance. We use special software that allows us to monitor different aspects of your IT to ensure the health, performance and security of your technology.

Here are some of the benefits of this technology:

• Detecting issues early: RMM tools can help IT managers identify potential problems like security vulnerabilities or failing hardware before they become a major issue
• Maintaining efficiency: By continuously monitoring your systems’ performance, we can address any productivity issues and ensure that your IT is running smoothly and efficiently
• Resolving issues: Your MSP can remotely fix any problems that are detected before they get out of hand
• Enhancing security: RMM tools continuously monitor your IT for security threats and vulnerabilities, swiftly updating and patching networks to protect sensitive data
• Providing insight: RMM provides detailed reports about your IT. This can allow your business to make informed decisions about your technology

For Ottawa businesses, RMM is an essential part of managed IT services. It offers a cost-effective and efficient way to maintain a secure, reliable, and high-performing IT environment.