Portland Managed IT Services

At Convergence Networks, our Portland IT services include IT support. We tackle equipment and end-user technology issues with ease, minimizing interruptions and improving your overall efficiency. Our helpdesk ensures you will be connected and receive immediate help from one of our skilled IT technicians on average in a minute. This quick access to expert support streamlines problem resolution, keeping your team productive and your IT systems running smoothly. Our NOC and SOC monitors your IT equipment to address issues as they arise.

Delivering fast response and resolution times is a core feature of our IT managed services at Convergence Networks.

This includes a one-minute average response time for IT support calls and an average resolution time of just 1 hour.

This efficiency minimizes costly downtime, ensuring your business operations run smoothly and without interruption.

Reducing downtime is a key focus of our managed IT services. We monitor your systems closely and respond quickly to issues, ensuring minimal downtime. Our focus on prevention means you get the most out of your IT investment. Your operations stay smooth and uninterrupted.

Yes. We offer customized managed IT services plans that help address areas your IT team either doesn’t want to support and/or are better addressed by our IT experts.

Convergence Network’s managed IT services bolster your cybersecurity posture by implementing advanced security measures and continuous monitoring. 

Our approach includes an in house security operations center (SOC) with cybersecurity tools such as multifactor authentication, dark web monitoring and next generation firewalls.

Absolutely! We specialize in seamless cloud migrations. Our expert team will tailor a cloud solution to enhance your business efficiency and scalability.

With our support, you can confidently leverage the cloud’s potential for a smooth digital transformation and management.

Compliance management is crucial for avoiding costly penalties and safeguarding your business.

According to a Ponemon Institute study, the cost of non-compliance can be 2.71 times higher than the cost of maintaining compliance.

We navigate the complexities of regulatory standards such as HIPAA, CMMC, NIST, and PCI with ease. Our dedicated team offers thorough support to ensure your IT infrastructure meets these compliance requirements.

Yes. While most of our services can be delivered remotely, we can place and manage on-site IT staff.

At Convergence Networks, our managed IT services include advanced remote monitoring and management (RMM). This proactive approach enables us to oversee and maintain your IT infrastructure from afar, utilizing specialized software to continuously monitor the health, performance, and security of your servers, computers, networks, and applications.

Here’s how RMM benefits your organization:

• Early Issue Detection: RMM tools can spot potential problems such as hardware failures or security vulnerabilities before they disrupt your operations
• Optimal Performance: Continuous monitoring ensures your IT systems operate smoothly and efficiently by addressing performance issues proactively
• Proactive Resolution: Many issues can be addressed remotely, minimizing downtime and reducing the need for on-site visits, saving you time and money
• Enhanced Security: RMM tools monitor for threats and vulnerabilities, apply patches and updates automatically, and safeguard sensitive data from unauthorized access
• Insightful Reporting: Reports provide valuable insights, helping you make informed decisions about your technology investments

RMM is a vital part of managed IT services, offering a cost-effective and efficient way to ensure a secure, reliable, and high-performing IT environment for Portland organizations.