Portland Managed IT Services

Our managed IT services streamline your business’s technology expenditure, transforming unpredictable IT costs into a predictable budget. 

By partnering with Convergence, you benefit from our expertise and economies of scale, significantly reducing overheads associated with maintaining an in-house IT team. 

This cost-effective approach ensures a better alignment of IT spending with your business goals, offering long-term financial benefits.

Opting for managed IT means embracing proactive support, strategic planning, and comprehensive cybersecurity. 

Unlike traditional reactive IT support, we focus on preventing issues before they arise. 

This approach not only enhances your efficiency but also ensures robust cybersecurity, aligning your IT strategies with your business to give you a competitive edge.

Convergence’s IT services bolster your cybersecurity posture by implementing cutting-edge security measures and continuous monitoring. 

Our approach includes 24/7/365 system monitoring, advanced threat detection, and regular compliance checks, significantly mitigating risks. 

This proactive stance keeps your data protected and business compliant, making cybersecurity a cornerstone of your IT strategy.

Absolutely. Managed services are never a one-size-fits-all solution. That’s why we offer tailored solutions that align with your unique business needs. 

Whether it’s cloud computing, network management, or disaster recovery, our IT solutions are designed to scale and adapt, ensuring your infrastructure supports and evolves with your business objectives.

Managed IT services are pivotal in supporting and driving business growth. 

By offloading your IT management to us, your business gains access to world-class expertise and innovative technologies. 

This strategic partnership enables you to focus on core business activities, while we ensure your IT environment is robust, scalable, and aligned with your growth objectives.

Compliance management is crucial for avoiding costly penalties and safeguarding your business.

According to a Ponemon Institute study, the cost of non-compliance can be 2.71 times higher than the cost of maintaining compliance.

We navigate the complexities of regulatory standards such as HIPAA, CMMC, NIST, and PCI with ease. Our dedicated team offers thorough support to ensure your IT infrastructure not only meets but surpasses these compliance requirements.

At Convergence, our Portland IT services include top-tier IT support with an efficient helpdesk system. We tackle technology issues with ease, minimizing interruptions and improving your overall efficiency. Our helpdesk ensures you will be connected and receive immediate help from one of our skilled IT technicians in less than a minute. This quick access to expert support streamlines problem resolution, keeping your team productive and your IT systems running smoothly

At Convergence, our Portland managed IT services include advanced remote monitoring and management (RMM). This proactive approach enables us to oversee and maintain your IT infrastructure from afar, utilizing specialized software to continuously monitor the health, performance, and security of your servers, computers, networks, and applications.

Here’s how RMM benefits your organization:

• Early Issue Detection: RMM tools can spot potential problems such as hardware failures or security vulnerabilities before they disrupt your operations.
• Proactive Resolution: Many issues can be addressed remotely, minimizing downtime and reducing the need for on-site visits, saving you time and money.
• Optimal Performance: Continuous monitoring ensures your IT systems operate smoothly and efficiently by addressing performance issues proactively
• Enhanced Security: RMM tools monitor for threats and vulnerabilities, apply patches and updates automatically, and safeguard sensitive data from unauthorized access.
• Insightful Reporting: Detailed reports on performance, security, and overall health provide valuable insights, helping you make informed decisions about your technology investments.

RMM is a vital part of managed IT services, offering a cost-effective and efficient way to ensure a secure, reliable, and high-performing IT environment. It also reduces the need for in-house IT expertise, allowing you to concentrate on your core business while we manage your IT needs.

Our managed IT services include robust vendor management to ensure your technology investments yield the highest value. Effective vendor management goes beyond signing contracts and processing payments; it involves a dedicated team that oversees every facet of your vendor relationships.

Key aspects of our vendor management service include:

• Vendor Selection: We meticulously evaluate and select vendors based on your specific needs, budget, and technology goals. This process includes negotiating favorable contract terms and pricing to safeguard your interests.
• Contract Management and Compliance: We handle all aspects of vendor contracts, including renewals, amendments, and ensuring adherence to service level agreements (SLAs). We also monitor compliance with industry regulations and security standards.
• Performance Monitoring and Reporting: We continuously track vendor performance against agreed metrics, providing you with regular reports to ensure transparency and accountability. This helps identify areas for improvement and ensures vendors meet your expectations.
• Relationship Management: Building strong relationships with vendors facilitates smooth service delivery and swift resolution of any issues that may arise.
• Risk Management and Mitigation: We identify and assess potential risks associated with each vendor and implement strategies to mitigate these risks. This includes developing contingency plans for service disruptions or vendor failures.
• Cost Optimization: We focus on reducing costs and optimizing your IT spending through negotiating volume discounts, renegotiating contracts, and consolidating vendors where appropriate