We provide businesses like yours with IT support, proactive monitoring, and preventive maintenance.
We provide businesses like yours with IT support, proactive monitoring, and preventive maintenance.
Our solutions are designed to scale alongside your business growth.
Are you looking to engage with an experienced Managed Service Provider who provides outstanding service and understands the technology solutions that best fit with your
Co-managed IT is a collaboration that works well for companies that want to keep in-house IT staff while also increasing IT capacity and specialized expertise.
Enhance your it capabilities with our co-managed it solutions.
Leverage the strengths of your in-house IT team while expanding your company’s IT expertise and capacity. With a co-managed IT support partnership, we work seamlessly with your team to enhance your IT operations.
Next generation of managed security services with a focus on real-time threat detection, threat hunting, and active response.
The perfect target for a cybercriminal is any business that’s not paying attention.
There’s a common belief amongst the business community that cybercriminals only attack large companies. A portion of this is true – cybercriminals do attack large companies. But they also attack medium-sized companies, small companies, and companies of every other size. Protect your
When you seek to deploy a robust cybersecurity program or reach an ambitious compliance standard, our partnership prepares your
Build a robust defense system for your business. This comprehensive approach prevents unauthorized applications from accessing your network, creating a fortified defense against cyber threats.
Our technical and strategic cybersecurity project services are designed to address specific requirements and security concerns
Imagine having a super-smart assistant built right into your Microsoft 365 that anticipates your needs and helps you work faster. That’s the magic of Microsoft Copilot!
Make the most of Microsoft Copilot with Convergence Networks
Microsoft Copilot can be a game-changer for businesses, streamlining processes and increasing productivity. However, getting it up and running smoothly can be complex. Your team may not have the knowledge or bandwidth to navigate security settings, data integration and ongoing optimization. Our Microsoft and technology experts can help.
A modern voice and video calling solution built into the Microsoft Teams application, which allows you to replace your traditional phone services.
In today’s modern hybrid work environment, businesses everywhere need their phone systems to work from anywhere. Adopting a cloud-based voice technology service is critical to meet this need for your
Providing organizations with comprehensive backup and disaster recovery solutions whether on premise or in the cloud.
In earlier years, data loss was usually blamed on user error and natural disasters.
But our world has changed. As technologies advance and cybercrime intensifies, your
You need an expert in your field. With over 20 years of experience in all areas of technology, we have your
How many of these 18 critical CIS controls does your business have?
Searching for IT services? Here are the top questions to ask.
Get the 20 critical settings you need to make your cloud secure.
We pulled together the most common business IT questions and provided some answers.
We are a security first IT services firm providing
We approach our clients with a focus on their business goals and requirements before recommending solutions to help achieve the desired outcomes. Learn more about what makes us unique.
Our core mission as a company is to help and empower people. We want to lend our time and resources to these organizations as way to give back and support all they do for our communities.
Prevent time, financial, and resource losses with outsourced helpdesk support that puts an end to recurring IT issues.
Why choose Convergence Networks for IT help desk services?
Our experience providing responsive helpdesk services
Companies depend on us for proactive incident management
Technical Assistance Whenever You Need It
In a business landscape that relies heavily on information technology, quick resolution of technical issues is crucial. Even a few minutes of downtime can severely impact your productivity.
Benefit from expert helpdesk support services round the clock, wherever you are. We respond to calls in roughly 1 minute and resolve problems within an average response time of 1 hour.
Avoid letting urgent issues go unresolved. Tackle them immediately with our 24/7 emergency support, ensuring quick resolutions for your team.
Robust Field Support You Can Trust
Partner with our experienced team of field technicians to integrate advanced technologies, address critical concerns, and receive comprehensive IT helpdesk support.
Our team’s exceptional customer service skills enable them to tackle a wide range of challenges, from complex cabling solutions to dedicated on-site server support.
Work with us and see how our helpdesk services enhance your IT infrastructure to power your efficiency and drive long-term success for your business.
Ensure Uninterrupted Access to Essential Services
A strong and dependable network forms the backbone of every growing business, yours included.
That’s why our specialized network and cloud support services are meticulously built to keep your business seamlessly connected, secure, and productive.
Benefit from comprehensive network assistance through our IT help desk services. Whether it’s for onboarding or offboarding staff, setting up new devices, or resolving issues with your cloud services access, our technicians are always ready to assist you.
Prevent Cyber Threats From Escalating
Cyber threats and attack vectors are becoming more complex, to the point where they carry an average cost of $4.45 million.
Address and neutralize threat alerts instantly with our managed helpdesk services. Our advanced systems rapidly identify security threats, proactively protecting your business’s digital integrity.
Our Equip, Educate, and Expand process identifies potential gaps, provides training for your staff to prevent risks, and expands visibility and preparedness to secure your sensitive data
Your Single Point of Contact for Issue Resolution
Enhance your IT performance with the help of our trustworthy professionals. Our team has experience managing everything from small business networks to elaborate enterprise systems.
Our helpdesk service team concentrates on improving your productivity, maximizing scalability, and delivering unmatched support customized to your company’s unique IT requirements.
Count on us to fill the gap between technical obstacles and long-term growth with IT helpdesk support services that ensure your infrastructure serves as a robust base for your operations.
Are persistent technical problems impacting your productivity? The good news is that reliable outsourced helpdesk support isn’t exclusively for large corporations.
At Convergence, we blend problem-solving expertise with adaptability, providing high-quality support to small and medium-sized businesses like yours.
Our helpdesk services are engineered to keep your operations smooth, helping you mitigate expensive hold-ups due to technical setbacks.
We pledge to ensure maximum operational uptime and minimal interruptions, empowering you to regain control over your workday with ease.
Choose our managed helpdesk services and resolve your service requests faster.
The growth of your business brings evolving IT demands. Our helpdesk services are structured to adapt and grow in tandem with your business, easing the technology-related aspects of expansion.
With an experienced team of 106 technical experts ready to support you, we are fully equipped to accompany you on your journey to expansion.
Our distributed team, stationed throughout North America, remains accessible 24/7 to address any technological challenges your team might encounter.
Tired of prolonged holds with your managed services provider? Considering downtime can incur costs of $427 or more per minute, time is a luxury you cannot afford.
Defend your business from the perils of downtime with an agile help desk support team. Work with us and get connected to seasoned IT professionals in just 1 minute.
Gain the crucial technology assistance needed to sustain your business’s productivity when you outsource your IT help desk to Convergence.
With our managed helpdesk services, response and resolution times are significantly optimized.
A typical wait time for a response to your support requests is as little as 1 minute, with an average issue resolution time of around 1 hour.
This efficiency is a testament to our deep understanding of technology and commitment to swift services, ensuring your business experiences minimal downtime and maintains high productivity.
Our helpdesk support services are uniquely designed for the dynamic needs of small-to-medium-sized businesses like yours.
With a 98% CSAT score and a seasoned team managing over 18,000 devices daily, we provide a level of expertise and customer service that’s rare in the industry.
This approach aligns perfectly with the growing technological demands of small-to-mid-sized businesses, ensuring they receive enterprise-level support.
Absolutely. Our IT help desk services are tailored to align with your unique business requirements.
We understand that each organization has its distinct challenges and goals. Our services range from onboarding and offboarding support to cloud and network assistance.
This ensures a customized experience that truly supports your business’s growth and technological evolution.
Data security and compliance are paramount in our helpdesk services.
We integrate comprehensive cybersecurity measures, including real-time threat detection and response,
alongside ensuring compliance with industry standards.
Our proactive approach and expertise in managing security risks are pivotal in safeguarding your business against evolving cyber threats to help you maintain operational integrity.
Outsourcing to a managed helpdesk offers numerous benefits over an in-house team, particularly in terms of cost efficiency, access to a broader range of technical expertise, and scalability.
With 106 technical staff members and 24/7/365 support, we provide a depth and breadth of knowledge that’s often challenging for an in-house team to match.
This setup not only reduces your IT costs but also allows you to focus on your core business activities, with the assurance of having access to a reliable IT partner.
613-721-3331 900 Morrison Drive
Suite 206
Ottawa, ON
K2H 8K7
503-906-1600 4252 SE International Way
Portland, OR
97222
206-217-0130 1410 NW 49th St
Seattle, WA
98107
|
517-676-6633 1305 S Washington
Ave #102
Lansing, MI
48910
313-671-7458 2200 Hunt St
Suite 202
Detroit, MI
48207
|
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