Wednesday, May 6, 2026
1 p.m. ET / 10 a.m. PT
We are pleased to share that Certinet Systems is now part of Convergence Networks. Learn More.
We provide businesses like yours with IT support, proactive monitoring, and preventive maintenance.
Co-managed IT is a collaboration that works well for companies that want to keep in-house IT staff while also increasing IT capacity and specialized expertise.
We will design a customized IT helpdesk solution that meets your current business needs and scales with you as you grow.
We provide scalable, secure, and cost-effective network support that evolves with your growing business.
Providing organizations with comprehensive backup and disaster recovery solutions whether on premise or in the cloud.
Benefits from expert guidance, strategic planning and a proactive approach to IT management that drives success.
We provide cybersecurity solutions and support designed to protect your networks, assets and data while ensuring compliance with your industry regulations
We provide Zero Trust Security and Application Safeguarding to protect your environment from internal and external threats.
We provide services to assess your risk, strengthen your cybersecurity program and orient your team with solid procedures and training.
We provide the next generation of managed security services with a focus on real-time threat detection, threat hunting and active response.
We ensure your business becomes and stays compliant with all relevant regulations, safeguarding your organization’s sensitive data and reputation.
We provide ongoing services and one-time engagements to improved your cybersecurity and safeguard your critical data and assets.
Pen testing simulates a real-world cyberattack to uncover potential weaknesses before malicious actors can exploit them.
We take a holistic approach to ensuring your organization achieves and maintains compliance with Cybersecurity Maturity Model Certification (CMMC) standards.
We’ll craft customized, secure cloud solutions that meet your organization’s needs. From strategic planning to execution, our cloud migration services are designed to help your business attain smooth transitions.
We create and maintain secure, scalable and high-performing cloud environments that can be used to set yourself apart from the competition.
As a Microsoft Partner, Convergence Networks has access to exclusive training, products and tools to support our clients. We also offer tools and resources that are only available to Microsoft Partners.
We specialize in guiding businesses through cloud migrations and with leveraging Microsoft 365 benefits without technical obstacles.
We explore the specific advantages and potential challenges of adopting Microsoft Azure for your organization, help you understand how Azure fits into your overall business strategy and how it can be tailored to meet your distinct objectives.
Our team will partner with you to consolidate all your voice service needs into one place using a Microsoft Teams Phone system.
We provide the next generation of managed security services with a focus on real-time threat detection, threat hunting and active response.
Leverage the power of Microsoft 365 for modern and secure collaboration. Convergence Networks helps you unlock its full value through expert implementation, change management and tailored training programs that achieve results.
Modernize legacy applications for a faster, safer, more agile business. Our application modernization services are designed to reduce risk, accelerate business outcomes and create tools your team will want to use.
Stop wasting time on manual work. Let automation do the heavy lifting. We help you transition from manual to modern with secure, high-impact Business Process Automation (BPA) services.
Connect business-critical apps to improve security, visibility and operational control with cloud integration services. Our integration services turn disconnected apps into a secure, manageable, and unified system.
Improve connection, support employee growth and foster an inclusive culture with secure Microsoft employee engagement solutions. We help organizations support employees throughout their entire journey.
Unlock business success with our Data Analytics Services. Visualize trends and make smarter data-driven decisions. Identify trends, explore relationships in your data, and share information with your team with ease.
Transform how your team works with a secure, customized SharePoint solution built for Microsoft 365 and your business needs. Unlock the full potential of your business and 365 investment with expert SharePoint services.
We provide the next generation of managed security services with a focus on real-time threat detection, threat hunting and active response.
Our Copilot Factory delivers AI Copilots tailored to the unique needs of organizations. Discover new productivity and greater achievement.
Leverage secure AI adoption with expert-led deployment, training, policy guidance, and data protection. We help organizations adopt tools like Microsoft Copilot and other generative AI with strong data security protocols built-in.
You need an expert in your field. With over 20 years of experience in all areas of technology, we have your
We pulled together the most common business IT questions and provided some answers.
We are a security first IT services firm providing
We approach our clients with a focus on their business goals and requirements before recommending solutions to help achieve the desired outcomes. Learn more about what makes us unique.
Our core mission as a company is to help and empower people. We want to lend our time and resources to these organizations as a way to give back and support all they do for our communities.
What is your MSP accountable for?
Managed Service Providers can operate in many ways, but we often see two types: The break-fix kind and the monthly fixed fee kind. Neither model is incorrect. They both serve their own purposes and there are companies that need both types of MSPs. For us, we wanted deeper relationships with our clients so over the years we have evolved into an MSP who seeks to partner with our clients to help them meet their business goals by providing additional support and a strategic planning to protect our clients in the current threat landscape.
The advantages of having a strategic relationship with your MSP
By working with an MSP in a strategic manner it means you have a greater chance of them working alongside you and your team. It also means they have a dedicated seat in your accountability chart that clearly outlines the expectations of your role. As an MSP that is embarking on our own Entrepreneurial Operating System (EOS) journey, this is something we want to see. It’s important to have clarity around what you are supposed to be responsible for. Clear lines of communication and clear expectations are very important for ensuring a successful partnership with a provider.
Another advantage of working strategically with your MSP is that they will help you plan for technology now and help you navigate the future as you grow. Companies evolve. Technology changes faster. As your company builds its one-, three-, and five-year plan, it is important that technology is considered a strategic tool and not an anchor holding you back. Any good MSP will take your concerns, ideas, and goals for your company into consideration before they start recommending hardware and software. This means your MSP must be capable of creating a technology roadmap and work with your team to properly plan for the future.
All of this sounds great, right? The question though is, how do you know your MSP will follow through with what they say they will do?
What will your MSP be responsible for doing?
In your accountability chart, first identify the top five items your MSP seat will be responsible for. Ideally your meeting should be structured around your business goals and can be structured to address the following items:
Throughout the journey you should also find that other teams are brought in. For example, a team that focuses on cybersecurity may be pulled in during some of the discovery conversations to help uncover security risks you may be unaware of. A Services team may be brought in to provide your staff with technical support day-to-day. The Solutions team may be brought in when it’s time to plan for new technology and to provide insight on hardware, tools, and solutions. The Projects team may be brought in to roll out new hardware and solutions.
Not all MSP’s operate this way and provide all of these services. For MSPs on a break-fix model, you can’t expect the level of service outlined above. Since it’s out of scope, they can’t be held accountable for strategic planning and budgeting. If you partner with Convergence Networks, you will have a strategic partner and we will be accountable. Is this something you want to explore? Contact us and we can map your journey.
Do you know how to measure your MSP and how to hold them accountable? Use our questions in this checklist to help facilitate your discussion with them so you both know where their seat is on your accountability chart and what they are being held accountable for.
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