Utilize the expertise, tools, and qualified staff you need to ensure a dependable IT environment in Lansing
Say goodbye to IT headaches! Our support specialists minimize disruptions, boost your team’s efficiency, and keep clients satisfied.
Why choose Convergence Networks for IT services?
Supporting small and mid-sized businesses
Average response time for all phone requests
Companies rely on our technical assistance
Avoid costly downtime. IT disruptions can cost businesses up to $427 per minute!
Minimize IT disruptions with our exceptional support and fast-acting helpdesk.
Skip the wait times and get immediate, expert IT help right at your desk.
Our on-site support team provides personalized solutions for even the toughest tech troubles.
Your business never sleeps, and neither does our IT support.
We leverage cutting-edge technology to deliver rapid, remote solutions, ensuring seamless uptime for your operations.
With 24/7 availability and a dedication to swift problem-solving, Convergence Networks is your trusted partner for reliable IT.
Did you know 44% of small businesses utilize cloud hosting or infrastructure services? Like all aspects of IT, cloud services also need dedicated support.
We ensure a seamless transition and ongoing management for public, private and hybrid cloud environments.
Guarantee seamless business connectivity with our comprehensive network support services.
It covers everything from security to maintenance, ensuring a robust IT foundation.
Experience dedicated attention and customized service from a team that combines local expertise with a national reach.
As your business expands, our services evolve with you. Count on innovative IT solutions tailored locally by professionals who understand your needs.
Access skilled IT engineers who understand your priorities.
At Convergence, we carefully select a team of elite IT specialists. We recruit people dedicated to exceeding client expectations and goals. Our team has unmatched technical expertise and a natural passion to overcome any technical obstacle you encounter. Together, let’s unleash your full potential and propel you past your envisioned boundaries.
Meet the Convergence team and find more about what makes us stand out in the field of IT support services.
Managed services are essentially an agreement between Convergence and our clients to carry out a specific set of IT tasks for a predetermined rate. These services encompass a variety of tasks including:
With our comprehensive managed services in Lansing, you can redirect your attention back to your business, leaving the technological concerns to us. To learn more, we invite you to get in touch with us.
Don’t be confused by the terms: co-managed IT, hybrid IT, or IT support – they all refer to the collaboration between your in-house IT team and external experts. This approach empowers you to leverage the knowledge of seasoned professionals. For larger companies, co-managed services can help distribute workload, ensuring optimal efficiency. Ultimately, you decide the ideal balance between internal resources and the expertise offered by your Lansing MSP partner.
For instance:
You could use an MSP to serve as your outsourced CTO (sometimes called a virtual chief information officer or VCIO). Under the MSP’s guidance, your internal IT team can execute the plans and manage systems.
Enable your internal IT leader to oversee a dedicated, outsourced IT team. This guarantees access to specialized expertise while retaining strategic control.
Your in-house IT team can manage daily IT maintenance while leveraging the expertise of a managed service provider for guidance and additional support.
Fortunately for today’s businesses, managed IT service providers come in all shapes and sizes. When you begin comparing potential providers, you’ll find they vary from large national firms to independent “IT guys” who work for themselves. Keep in mind that choosing the right managed service provider for your Lansing business will take time and effort. Here’s what to look for in an IT partner that can help your company thrive:
These are just some of the basics you’ll want to inquire about as you compare Lansing managed service providers.
IT service management (ITSM) companies leverage proven processes to optimize your IT infrastructure. This includes planning, supporting, creating, delivering, operating, and implementing your technology. ITSM encompasses the management of all your technology services and devices:
Streamline your operations with Lansing-based IT service management. We centralize oversight of all workplace technology and services, leading to cost savings and the ability to deliver superior products and services.
Streamline your infrastructure to better deliver the high-quality internet technology your business needs.
Ensure your organization’s data is accessible only to authorized users (such as your staff, clients, etc.). Effective IT service management should include the removal of all former employees or clients from your systems.
Examine every endpoint (computer, phone, scanner, etc.) and every application to ensure all of them are updated to the latest system requirements.
Advise you on best practices for backups to address potential data breaches, whether they stem from criminal activity, insider actions, or natural disasters.
Assess your cybersecurity plans and processes to reinforce them or replace them with safer ones.
Partner with a local IT support team and gain access to:
Reduced technology costs (with redundant or obsolete assets removed).
Improved service.
Enhanced customer satisfaction.
New collaboration capabilities, which allow your teams to share knowledge.
Reduced risk factors throughout your organization.
Protection of your data and operations with robust support.
Reduced downtime when breaches occur.
Improved levels of productivity and efficiency.
IT service management achieves the above benefits by:
Implementing the right processes for your company.
Designing and installing proper IT infrastructure.
Equipping your team with ongoing support for new technology.
Adaptation to your organization’s specific needs.
You’ll be resolving issues in 1.2 hours or less when you partner with us.
Technology isn’t just tools, it’s your strategic advantage.
Transform IT into a powerhouse that eradicates inefficiencies, enhances collaboration, drives growth, and secures your business.
Our specialists align with your business strategy, addressing IT challenges so you can focus on your core strengths.
Unlock remarkable profitability and influence. Our team of experienced C-level consultants, dedicated Client Success Managers, and specialized teams empower your business for success.
Cybersecurity isn’t a luxury for businesses like yours; it’s fundamental. Fortify your sensitive data with proactive security solutions and best practices, guaranteeing compliance with industry standards.
Our 24/7 security operations center is your shield against cyber threats.
From initial assessments to implementing comprehensive roadmaps, we simplify complexity, enabling tangible progress in securing your business.
Your satisfaction is our priority. That’s why we’ve streamlined our process to deliver essential IT support fast. Our 30-day kickoff process accelerates service implementation.
After an initial meeting, we:
At Convergence Networks, we provide a comprehensive range of IT support services tailored for Lansing businesses.
This includes prompt helpdesk services, on-site technical assistance, streamlined remote IT support, extensive cloud assistance, and robust network support.
Our team is equipped to handle everything from routine maintenance to complex IT challenges, ensuring your business stays connected and secure.
We prioritize rapid response for all IT support requests.
With an average phone response time of just one minute and an average issue resolution time of 1.2 hours, our dedicated team ensures your technical issues are addressed swiftly.
Our commitment to quick and efficient service minimizes downtime, keeping your operations running smoothly.
Absolutely. We specialize in providing tailored cloud solutions for Lansing-based businesses.
Our services include aiding in the seamless transition to cloud platforms, ongoing cloud management, and ensuring alignment with business goals.
We also offer data backup and disaster recovery services to ensure your cloud infrastructure is secure and resilient. Our team monitors and manages private, public, and hybrid cloud deployments.
At Convergence Networks, we offer an extensive range of cybersecurity services tailored to safeguard Lansing businesses from the ever-evolving landscape of digital threats.
Our cybersecurity solutions include advanced IT forensics for investigating and mitigating cyber incidents, robust cloud security measures, and implementing Zero Trust security models for maximum protection.
With Convergence Networks, your business is equipped with a comprehensive cybersecurity strategy, designed to protect, detect, and respond to the most sophisticated cyber threats.
Outsourcing IT support to Convergence Networks is cost-effective and efficient for businesses in Lansing.
It removes the costs associated with hiring and maintaining an internal IT team. You gain access to a wide array of expert skills, ensuring optimal IT solutions and staying current with the latest technology and security trends.
Outsourcing provides flexibility and scalability to align with your business growth, offering 24/7 support that can be challenging to maintain internally.
This approach reduces downtime, boosts productivity, and is typically more cost-effective than managing an internal IT team.
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