Leverage the expertise, tools, and qualified staff you need to ensure dependable IT support in Ottawa
Minimize technical issues quickly, boost productivity, and keep clients happy thanks to our IT services specialists.
Why choose Convergence Networks for IT support?
Supporting small and mid-sized businesses
Average response time for all phone requests
Companies rely on our technical assistance
900 Morrison Drive, Suite 206
Ottawa, ON K2H 8K7, Canada
Request a Quote: 613-721-3331
Avoid costly downtime. IT disruptions can cost businesses up to $427 per minute!
Our exceptional IT support and responsive helpdesk minimize these risks.
Receive direct, professional IT assistance at your workplace. Our in-person support offers prompt and individualized help for persistent IT problems.
Equipped with a crew of experienced technicians prepared to help, we tackle your IT issues directly.
Your business never sleeps, and neither does our IT support.
We leverage cutting-edge technology to deliver rapid, remote solutions, ensuring seamless uptime for your operations.
With 24/7 availability and a dedication to swift problem-solving, Convergence Networks is your trusted partner for reliable IT.
Did you know 44% of small businesses utilize cloud hosting or infrastructure services? Like all aspects of IT, cloud services also need dedicated support.
We ensure a seamless transition and ongoing management for public, private and hybrid cloud environments.
Guarantee seamless business connectivity with our comprehensive network support services.
It covers everything from security to maintenance, ensuring a robust IT foundation.
Enjoy personal attention and personalized service from a team that combines local focus with a national presence.
As your business grows, our services evolve with your business. Expect reliable, high-performing and tailored IT solutions designed locally by people who understand your business needs.
Gain the advantage of working with certified IT engineers who understand your priorities.
At Convergence, we curate an elite team of IT specialists. We recruit individuals who are deeply committed to exceeding our client’s expectations and goals. Our team possesses unrivaled technical proficiency, coupled with an inherent drive to collaborate and overcome any technical challenge you may encounter. Together, let’s unleash your full potential and propel you beyond the boundaries you’ve envisioned.
Meet the Convergence team and learn more about what makes us stand out in the field of IT support services.
Managed services are essentially an agreement between Convergence and our clients to carry out a specific set of IT tasks for a predetermined rate. These services encompass a variety of tasks including:
With our comprehensive managed services in Ottawa, you can redirect your attention back to your business, leaving the technological concerns to us. To learn more, we invite you to get in touch with us.
Don’t be confused by the terms: co-managed IT, hybrid IT, or IT support – they all refer to the same thing. Think of co-managed IT as a partnership strategy. It’s where your internal IT team joins forces with external tech experts. This approach is designed to enhance your team’s capabilities while leveraging the knowledge of seasoned professionals. For larger businesses, co-managed services can help distribute workload, ensuring optimal efficiency. Ultimately, you’re in control, choosing the right balance between your team’s work and the specialized support from your Ottawa MSP partner.
For instance:
Your in-house IT team could take care of handling day-to-day IT maintenance while relying on the expertise of a managed service provider for advice and additional assistance.
You could use an MSP to serve as your outsourced CTO (sometimes called a virtual chief information officer or VCIO). Under the MSP’s guidance, your internal IT team can execute the plans and manage systems.
Empower your internal IT leader to manage a dedicated, outsourced IT team. This ensures access to specialized expertise while maintaining strategic control.
Fortunately for today’s businesses, managed IT service providers come in all shapes and sizes. When you begin comparing potential providers, you’ll find they vary from large national firms to independent “IT guys” who work for themselves. Keep in mind that choosing the right managed service provider for your Ottawa business will take time and effort. Here’s what to look for in an IT partner that can help your company thrive:
These are just some of the basics you’ll want to inquire about as you compare Ottawa managed service providers.
IT service management (ITSM) companies leverage proven processes to optimize your IT infrastructure. This includes planning, supporting, creating, delivering, operating, and implementing your technology. ITSM encompasses the management of all your technology services and devices:
Laptops and laptop applications
Desktops
Mobile device management (MDM)
Printers
Servers and networks, on premises and in the cloud
All software applications and much more
Streamline your operations with Ottawa-based IT service management. We centralize oversight of all workplace technology and services, leading to cost savings and the ability to deliver superior products and services.
Streamline your infrastructure to better deliver the high-quality internet technology your business needs.
Ensure your organization’s data is only accessible by authorized users (such as your staff, clients, etc.). Robust IT service management should include removal of all former employees or clients from your systems.
Examine every endpoint (computer, phone, scanner, etc.) and every application to ensure all of them are updated to the latest system requirements.
Advise you on best practices for backup to handle any possible data breaches whether they come from criminal activity, insider actions or natural disasters.
Assess your cybersecurity plans and processes to reinforce them or replace them with safer ones.
Partner with a local IT support team and gain access to:
Reduced technology costs (with redundant or obsolete assets removed).
Improved service.
Improved customer satisfaction.
New collaboration capabilities, which allow your teams to share knowledge.
Reduced risk factors throughout your organization.
Comprehensive support to safeguard your data and operations.
Reduced downtime when a breach or incident occurs.
Improved levels of productivity and efficiency.
Customized adaptation to your organization’s specific needs.
Implementing the right processes for your company.
Designing and installing proper IT infrastructure.
Equipping your team with ongoing support for new technology.
You’ll be resolving issues in 1.2 hours or less when you partner with us.
Technology isn’t just a tool; it’s a strategic asset.
Transform your IT department into a powerhouse that drives efficiency, fosters collaboration, and propels your Michigan business forward. Our experts align with your strategic vision, tackling IT challenges so you can focus on what you do best.
Drive your business towards higher profitability and impact through a blend of seasoned C-level consultants, Client success managers, and specialized teams.
Cybersecurity isn’t a luxury for businesses like yours; it’s fundamental. Fortify your sensitive data with leading security solutions and best practices, guaranteeing compliance with industry standards.
Our 24/7 security operations center is your shield against cyber threats.
From initial assessments to implementing detailed roadmaps, we simplify the complex, helping you make tangible progress in safeguarding your business.
Every business has unique IT needs. Our outsourced IT support provides tailored solutions designed to address your specific challenges and goals. When your business faces disruptions or downtime, our dependable technical resource is there to provide immediate assistance. We prioritize timely access to support and implement your services within 30 days.
After a thorough assessment, our team will:
At Convergence Networks, we provide a comprehensive range of IT support services tailored for Ottawa businesses.
This includes prompt helpdesk services, on-site technical assistance, streamlined remote IT support, extensive cloud assistance, and robust network support.
Our team is equipped to handle everything from routine maintenance to complex IT challenges, ensuring your business stays connected and secure.
We prioritize rapid response for all IT support requests.
With an average phone response time of just one minute and an average issue resolution time of 1.2 hours, our dedicated team ensures your technical issues are addressed swiftly.
Our commitment to quick and efficient service minimizes downtime, keeping your operations running smoothly.
Absolutely. We specialize in providing tailored cloud solutions for Ottawa-based businesses.
Our services include aiding in the seamless transition to cloud platforms, ongoing cloud management, and ensuring alignment with business goals.
We also offer data backup and disaster recovery services to ensure your cloud infrastructure is secure and resilient. Our team monitors and manages private, public, and hybrid cloud deployments.
At Convergence Networks, we offer an extensive range of cybersecurity services tailored to safeguard Ottawa businesses from the ever-evolving landscape of digital threats.
Our cybersecurity solutions include advanced IT forensics for investigating and mitigating cyber incidents, robust cloud security measures, and implementing Zero Trust security models for maximum protection.
With Convergence Networks, your business is equipped with a comprehensive cybersecurity strategy, designed to protect, detect, and respond to the most sophisticated cyber threats.
Outsourcing IT support to Convergence Networks is cost-effective and efficient for Ottawa businesses.
It eliminates the expenses of hiring and maintaining an in-house IT team. You gain access to a broad range of expert skills, ensuring optimal IT solutions and staying updated with the latest technology and security trends.
Outsourcing offers flexibility and scalability to match your business growth, providing 24/7 support that’s hard to achieve in-house.
This approach minimizes downtime, enhances productivity, and is generally more cost-efficient than managing an internal IT team.
To connect, please enter the 6-digit code given to you by your Network Administrator:
