Ottawa IT Support

Leverage the tools, expertise and local certified staff you need to ensure a dependable and optimized IT environment in Ottawa

Get Local IT Support in Ottawa That Is Trusted by 400+ Businesses

Solve technical issues quickly, boost productivity and keep clients and employees happy thanks to our award-winning IT support services.

Why choose Convergence Networks for IT support?

Receive quick responses from IT support services – all phone requests are answered within one minute for a fast and efficient resolution
Minimize costly downtime with computer support that has a 1-hour average resolution time
Resolve complex IT issues smoothly with both remote and on-site assistance from a reliable IT support specialist
Protect your operations with 24/7/365 IT support and cybersecurity to defend against unforeseen technical challenges
Maintain your technology edge with regularly evaluated solutions by a trusted support partner
Optimize your IT budget with customized services that meet your business needs.

Request a Quote for our IT Support and Services in Ottawa

Why Convergence Networks is a Leading Ottawa IT Support Company

1 Minute

Average response time for all phone requests

23 Years

Supporting small and medium sized businesses

400+

Companies rely on our technical assistance

Convergence Networks

IT Support in Ottawa

900 Morrison Drive, Suite 206
Ottawa, ON K2H 8K7, Canada

Request a Quote: 613-721-3331

Outsourced IT Support You Can Bank On

Helpdesk Services

On-Site Support

Remote Support

Cloud Support

Network Support

Strategic IT Consulting

Helpdesk Services

On-Site Support

Remote Support

Cloud Support

Network Support

Strategic IT Consulting

Experience Our Unique IT Support Capabilities

Your Local Partner with a National Bench

Enjoy personal attention and personalized service from a team that combines local focus with a national presence.

As your business grows, our services evolve with your business. Expect reliable, high-performing and tailored IT solutions designed locally by people who understand your business needs.

Gain the advantage of working with certified IT engineers who understand your priorities.

Strategy, Security and Support

At Convergence Networks, we curate an elite team of IT specialists. We recruit individuals who are deeply committed to exceeding our client’s expectations and goals. Our team possesses unrivaled technical proficiency, coupled with an inherent drive to collaborate and overcome any technical challenge you may encounter. Together, let’s unleash your full potential and propel you beyond the boundaries you’ve envisioned.

Meet our team and learn more about what makes us stand out in the field of IT support services.

What Are Managed IT Services?

Managed services are essentially an agreement between Convergence Networks and our clients to carry out a specific set of IT tasks for a predetermined rate. These services encompass a variety of tasks including:

Security and software updates for your PCs, servers and networks
Help desk support for your employees
IT education to keep your team informed and up-to-date
Strategic IT planning to align technology with your business goals

With our comprehensive managed services in Ottawa, you can redirect your attention back to your business, leaving the technological concerns to us. To learn more, we invite you to get in touch with us.

What Are Co-Managed IT Services?

Don’t be confused by the terms: co-managed IT, hybrid IT, or IT support – they all refer to the same thing. Think of co-managed IT as a partnership strategy. It’s where your internal IT team joins forces with external tech experts. This approach is designed to enhance your team’s capabilities while leveraging the knowledge of seasoned professionals. For larger businesses, co-managed services can help distribute workload, ensuring optimal efficiency. Ultimately, you’re in control, choosing the right balance between your team’s work and the specialized support from your Ottawa IT MSP partner.

Common Co-Managed IT Models:

Virtual CTO: We serve as your outsourced CTO, guiding your internal team and providing strategic direction

Shared Responsibilities: Your internal team handles day-to-day tasks, while we provide expert advice and support

Managed Team Leadership: Maintain internal IT leadership while outsourcing execution of strategies and initiatives to our managed services team

Choose a co-managed IT model that aligns with your business objectives and empowers your team for greater success.

How Do I Find an Ottawa IT Managed Service Provider?

Today, businesses can choose from a wide range of managed IT service providers, from large national firms to independent IT professionals. As you compare potential providers, take your time to find the best fit for your Ottawa business. Here are the essential qualities to look for in an IT partner that can drive your company’s growth:

Proven Track Record: High customer satisfaction ratings and references from satisfied clients
Local Presence: An Ottawa-based provider for on-site support when needed
24/7/365 Monitoring: Real-time monitoring of your IT systems for performance and security
In-House Expertise: A team of experts, including a NOC and SOC, dedicated to your IT needs
Industry Experience: A provider familiar with your industry and specific requirements
Security-First Approach: A focus on security, utilizing advanced threat detection and adaptability
Predictable Costs: Transparent and consistent monthly fees
Scalable: an IT Company that can support the growing needs of your business

These are just some of the basics you’ll want to inquire about as you compare Ottawa managed service providers.

What is Ottawa IT Service Management?

IT service management (ITSM) companies leverage proven processes to optimize your IT infrastructure. This includes planning, supporting, creating, delivering, operating and implementing your technology. ITSM encompasses the management of all your technology services and devices:

Laptops and laptop applications

Desktops

Mobile device management (MDM)

Printers

Servers and networks, on premises and in the cloud

All software applications and much more

Streamline your operations with Ottawa-based IT service management. We centralize oversight of all workplace technology and services, leading to cost savings and the ability to deliver superior products and services.

What Are the Benefits of Ottawa IT Support Services?

Partner with a local IT support team and gain access to:

Tailor Solutions: Adapt IT services to meet your organization's unique needs

Improve Service: Enhance overall efficiency and responsiveness

Reduce Technology Costs: Streamline your IT operations and eliminate redundant or obsolete assets

Foster Collaboration: Enable seamless knowledge sharing across your teams

Boost Customer Satisfaction: Deliver better products and services through optimized IT support

Minimize Downtime: Reduce disruptions caused by breaches, incidents, or technical issues

Benefit from 24/7/365 Monitoring: Ensure continuous oversight of your endpoints

How Ottawa IT support services can achieve these benefits:

Infrastructure Design: Build and maintain a robust and efficient IT infrastructure

Business Continuity Planning: Develop strategies to recover from disasters and incidents

Process Optimization: Implement effective processes to streamline IT operations

Risk Mitigation: Identify and address potential security threats and vulnerabilities

Employee Training: Educate your staff on new technologies and best practices

Your IT Support Partner Should Provide Exceptional Service 100% of the Time

Over 400 businesses count on us exactly for exactly that every day

Unlock Your Strategic Advantage With IT

Technology isn’t just a tool; it’s a strategic asset.

Transform your IT department into a powerhouse that drives efficiency, fosters collaboration and propels your Ottawa business forward. Our experts align with your strategic vision, tackling IT challenges so you can focus on what you do best.

Drive your business towards higher profitability and impact through a blend of seasoned C-level consultants, account managers and specialized teams.

Proactive Protection Whenever You Need IT

Cybersecurity isn’t a luxury for businesses like yours; it’s fundamental. Fortify your sensitive data with leading security solutions and best practices, guaranteeing compliance with industry standards.

Our 24/7/365 security operations center is your shield against cyber threats.

From initial assessments to implementing detailed roadmaps, we simplify the complex, helping you make tangible progress in safeguarding your business.

Fast Onboarding with Our 30-Day Process

Every business has unique IT needs. Our outsourced IT support provides tailored solutions designed to address your specific challenges and goals. When your business faces disruptions or downtime, our dependable technical resource is there to provide immediate assistance. We prioritize timely access to support and implement your switch within 30 days.

After a thorough assessment, our team will:

Compile vital documentation
Deploy your new IT tools
Start transitioning your services
Perform critical system maintenance
Create a customized business technology roadmap

Our Other IT Services in Ottawa, ONT

Microsoft 365 Migration Ottawa

Ottawa Data Backup

Ottawa IT Compliance Services

Ottawa IT Outsourcing Services

Ottawa IT Security

Ottawa Managed IT Services

Ottawa Microsoft Azure Consulting

Ottawa Network Support

Ottawa vCIO Services

Frequently Asked Questions About Our IT Support and Services

What specific IT support services do you offer in Ottawa?

At Convergence Networks, we provide a comprehensive range of IT support services tailored for Ottawa businesses.

This includes prompt helpdesk services, on-site technical assistance, streamlined remote IT support, extensive cloud assistance and robust network support.

Our team is equipped to handle everything from routine maintenance to complex IT challenges, ensuring your business stays connected and secure.

How do you ensure quick response times for IT support requests?

We prioritize rapid response for all IT support requests.

With an average phone response time of just one minute and an average issue resolution time of 1 hour, our dedicated team ensures your technical issues are addressed swiftly.

Our commitment to quick and efficient service minimizes downtime, keeping your operations running smoothly.

Can you help with cloud integration and management?

Absolutely. We specialize in providing tailored cloud solutions for Ottawa-based businesses.

Our services include aiding in the seamless transition to cloud platforms, ongoing cloud management and ensuring alignment with business goals.

We also offer data backup and disaster recovery services to ensure your cloud infrastructure is secure and resilient. Our team monitors and manages private, public and hybrid cloud deployments.

What cybersecurity services do you offer to protect Ottawa businesses?

At Convergence Networks, we offer an extensive range of cybersecurity services tailored to safeguard Ottawa businesses from the ever-evolving landscape of digital threats.

Our cybersecurity solutions include advanced IT forensics for investigating and mitigating cyber incidents, robust cloud security measures and implementing Zero Trust security models for maximum protection.

With Convergence Networks, your business is equipped with a comprehensive cybersecurity strategy, designed to protect, detect and respond to sophisticated cyber threats.

Why should I outsource IT support instead of handling it in-house?

Outsourcing IT support to Convergence Networks is cost-effective and efficient for Ottawa businesses.

It eliminates the expenses of hiring and maintaining an in-house IT team. You gain access to a broad range of expert skills, ensuring optimal IT solutions and staying updated with the latest technology and security trends.

Outsourcing offers flexibility and scalability to match your business growth, providing 24/7/365 support that’s hard to achieve in-house.

This approach minimizes downtime, enhances productivity and is generally more cost-efficient than managing an internal IT team.

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