Ottawa Managed IT Services

Prevent IT mismanagement and costly downtime with reliable IT solutions.

Prevent Time-Consuming IT Problems with Our Ottawa Managed IT Services

Your time, money, and resources are valuable. Keep them protected with a leading managed services provider.

Why choose Convergence Networks for managed IT services in Ottawa?

  • Gain limitless support services from dedicated IT specialists and a personal strategic technology guide
  • Expedite IT problem-solving with 24/7/365 dependable emergency assistance from our IT support team
  • Optimize your IT and cyber spending with our IT experts’ tailored and custom IT strategy planning
  • Ease your IT team’s burden with trustworthy infrastructure management and strategic security planning
  • Improve your decision-making with IT consulting services offering plans centered around cyber safety

Request a Quote for our IT Services in Ottawa, ON

Why Convergence Networks is a Leading Ottawa Managed Services Provider

Proactive Monitoring

23 Years

Our experience providing dependable IT services

98%

Customer satisfaction rating for our managed IT services

Data Protection Icon

400+

Companies depend on our technology support services

Convergence Networks

Managed IT Services in Ottawa

900 Morrison Drive, Suite 206
Ottawa, ON K2H 8K7, Canada

Request a Quote: 613-721-3331

Managed IT Solutions That Drive Productivity and Performance

Managed IT Services

Experience IT excellence with our suite of managed services designed for smooth operations, perfectly fitting your small business’s distinct needs.

Cloud Services Icon

Cloud Services

Take your business soaring to new heights with our seamless, secure cloud computing solutions designed for maximum efficiency and cost savings.

Cybersecurity

Safeguard your corporate and customer digital assets with our complete cybersecurity coverage, offering continuous monitoring, our in-house security operations center and solid endpoint defenses.

IT Support

Get reliable IT support with an impressive 1.2-hour average resolution time, ensuring minimal interruptions and consistent operational effectiveness.

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IT Helpdesk

Receive swift and responsive IT helpdesk support that addresses all IT urgencies promptly, backed by an unparalleled one-minute average response time.

Network Services

Develop and deploy a robust business network with our reliable services, which feature secure, continuous connectivity and proactive maintenance.

IT Consulting

Gain insightful strategies from our expert IT consultants and vCIOs that focus on effective roadmap development and working together to drive effective IT decisions.

Disaster Recovery

Be crisis-ready with our disaster recovery plans, including data backup and prompt recovery measures to reduce downtime and expedite your return to work.

Remote Monitoring & Management

Keep network issues in check before they become costly problems by using our monitoring services, designed to swiftly resolve issues.

What Makes Our Managed IT Services Unique?

Ottawa Managed IT Services - Convergence Networks

Address Your Unique Needs With Our Customized Managed Services Programs

Research shows that small to medium-sized businesses often end up overpaying for IT services by roughly 10%.

It is crucial to ensure you pay only for what your IT needs require. Therefore, we provide customized options for our Ottawa managed IT services.

Our managed services encompass essential components to optimize your IT operations:

  • 24/7/365 support:
  • Cybersecurity defense
  • Cloud expertise
  • Proactive monitoring
  • Network optimization

Our flexible managed services packages are backed by ironclad SLAs, ensuring performance and reliability. Choose the solution that perfectly aligns with your business needs.

Over 400+ Companies Trust Our IT Services. You Should, Too

Our managed services offer dependable support that protects your business.

Experience Trustworthy IT Managed Services With a Localized Approach

Originating from humble beginnings as distinct companies within our communities, our growth has been substantial, yet our dedication to being the leading local managed services provider remains.

Our growth has paralleled that of our clients and team, providing us with unmatched expertise and capabilities while maintaining a localized, personal touch.

From on-site assistance to direct contact with our executives, our localized IT services are always within reach.

Our goal is to build personal connections, recognize each client individually, and nurture lasting relationships where our clients are equally familiar with us.

Ottawa Managed IT Services
Ottawa IT Service Management - Convergence

Get Your Managed IT Launched Faster With Our 30-Day Kickoff Process

Effective managed IT services are essential for offering support and technology solutions. A prolonged onboarding process can potentially worsen technical issues.

We aim to get your managed IT up and running within 30 days, allowing you to experience the complete benefits swiftly. After our initial meeting, our team will:

  • Gather crucial documents
  • Begin the service transition
  • Perform necessary maintenance
  • Develop a tailored strategic plan

Protect Your Digital Resources With Our Advanced Cybersecurity Measures

Experiencing a significant cyber attack can erode customer trust and might lead to expenses as high as $7 million.

As a trusted local managed services provider, our commitment is to defend you against these risks with our complete suite of cybersecurity options, which include:

  • Zero Trust security
  • Antivirus and endpoint protection
  • Patch management
  • Ransomware protection
  • Email and spam filtering
  • Next-generation firewalls
  • IT forensics
  • Penetration testing services
  • Managed detection & response
  • Vulnerability management
  • Dark web monitoring
  • Cybersecurity awareness training
  • Continuous 24/7/365 system monitoring
  • And more
Managed IT Services in Ottawa

Comprehensive IT Guidance and Strategic Planning

At Convergence Networks, we offer more than just IT support; our approach ensures your technology not only supports but also enhances your business strategy and goals.

Our IT consulting services include:

  • Managed cloud services
  • Managed IT compliance
  • Managed IT solutions
  • VoIP services
  • Cybersecurity management
  • IT project management
  • IT vendor management

We bring a holistic approach to the table, with a combination of expert C-level consultants, account managers, and solutions architects. Together, they work to develop technology strategies tailored to your specific business needs.

Frequently Asked Questions About Our Managed IT Services

Convergence Networks offers years of experience  and a 98% CSAT rating. With a focus on full-stack cybersecurity and strategic IT planning, we ensure your technology aligns perfectly with your business objectives.

Our IT support services stand out by offering:

  • A variety of fully managed and co-managed solutions catering to specific business needs.
  • A diverse range of managed services packages that include blocks of time specifically for IT support.
  • A proactive approach, ensuring that our IT support not only resolves your current issues but also anticipates your future needs.
  • 24/7/365 in-house support from our experienced, in-house SOC and NOC teams

Cybersecurity is a cornerstone of our managed IT services. 

We protect your business with advanced solutions like cloud security, Zero Trust security, an in-house security operations center (SOC) and 24/7/365 system monitoring. 

Our approach safeguards your digital assets from cyber threats, ensuring complete peace of mind. 

When you partner with us, you’re not just getting IT services but a shield against the ever-evolving cyber threat landscape.

Compliance is a critical aspect of IT management. A study by the Ponemon Institute highlights that the cost of non-compliance can be 2.71 times higher than the cost of maintaining or meeting compliance requirements.

Our team understands the complexities of regulatory standards such as HIPAA, CMMC, NIST, and PCI and can help assist in ensuring IT infrastructure meets these compliance requirements.

Of course! We facilitate smooth cloud transitions, implementing robust data backup and recovery strategies to protect your assets.

Our team offers expert guidance on cloud integration, tailored to boost your business’s efficiency and scalability.

With our support, you can confidently harness the power of the cloud, ensuring a seamless and successful digital transformation.

At Convergence Networks, our Ottawa managed IT services include both IT support and IT helpdesk. We address technology issues promptly to minimize downtime and boost your organization’s productivity.

Our helpdesk service promises to connect you with a dedicated IT technician in a minute or less when you call, ensuring that IT queries are resolved quickly for you and your team.

Part of our managed IT services includes remote monitoring and management. This is an approach that allows us to oversee and maintain our customers’ IT infrastructure from a distance. We use special software that allows us to monitor different aspects of your IT to ensure the health, performance and security of your technology.

Here are some of the benefits of this technology:

  • Enhancing security: RMM tools continuously monitor your IT for security threats and vulnerabilities, swiftly updating and patching networks to protect sensitive data. 
  • Detecting issues: RMM tools can help IT managers identify potential problems like security vulnerabilities or failing hardware before they become a major issue.
  • Resolving issues: Your MSP can remotely fix any problems that are detected before they get out of hand.
  • Maintaining efficiency: By continuously monitoring your systems’ performance, we can address any productivity issues and ensure that your IT is running smoothly and efficiently.
  • Providing insight: RMM provides detailed reports about your IT. In these reports, there are details about your IT’s performance, security and overall health. This can allow your business to make informed decisions about your technology.

For Ottawa businesses, RMM is an essential part of managed IT services. It offers a cost-effective and efficient way to maintain a secure, reliable, and high-performing IT environment, freeing you from the need for in-house IT expertise and allowing you to focus on your core business.

Effective vendor management ensures that your technology investments deliver maximum value. It’s more than just signing contracts and processing payments—it’s about having a dedicated team to oversee every aspect of your vendor relationships. For optimal results, vendor management should encompass:

  • Vendor Selection and Procurement: This includes a thorough evaluation and selection of vendors based on your specific needs, budget, and technology roadmap. It also involves negotiating favorable contract terms and pricing to protect your interests.
  • Contract management: Every aspect of vendor contracts should be included and monitored for compliance with industry regulations.
  • Performance Monitoring and Reporting: Vendor management should continuously track performance and identify areas for improvement. At Convergence Networks, we provide regular reports on vendor performance to ensure transparency and accountability.
  • Relationship management: Maintaining strong relationships with vendors helps to ensure smooth service delivery and prompt resolution of issues.
  • Risk management and mitigation: Vendor management should include identifying and assessing potential risks associated with each vendor relationship, and implementing strategies to mitigate these risks. This also includes creating contingency plans for any disruptions.
  • Cost optimization: Identify opportunities to reduce costs and optimize IT spending, including negotiating volume discounts, renegotiating contracts, and consolidating vendors where appropriate.

Our managed IT services streamline your business operations by proactively managing your IT infrastructure.

With Convergence Networks, you benefit from expert IT solutions that prevent downtime and tech issues, ensuring your business runs smoothly. 

Our unique approach, combining strategic technology planning with comprehensive support, aligns IT services with your business goals, enhancing overall efficiency.

Why Opt for Ottawa IT Services?

Managed IT services can be essential to helping your business overcome challenges like:

  • Delays in support impacting your dedicated team.
  • Shortage of IT expertise in your in-house team.
  • Resource and expertise limitations in cloud migration
  • IT compatibility issues
  • Weak data backup and recovery solutions
  • The need for proactive maintenance to prevent operational interruptions.

Challenges like these are manageable with our Managed IT service providers assisting every step of the way. Our team at Convergence Networks offers their expert help with support, maintenance and disaster recovery, ensuring your technology is performing safely and efficiently. 

Prioritizing Security for Your Ottawa Business

Cybersecurity remains a top concern in IT management, with threats and attack vectors evolving constantly. Ensuring a strong security framework is essential for the health and success of your organization.

It is critical for your business to partner with Ottawa managed IT services to provide your IT infrastructure with robust security measures. These should include:

  • Advanced Data Protection
  • Proactive Threat Mitigation
  • Advanced Data Protection
  • Comprehensive Disaster Recovery
  • Real-Time Remote Monitoring

Given the escalating costs of data breaches, partnering with a dedicated IT services provider for enhanced security oversight is a smart investment for safeguarding your business.

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