Outsourcing is when you fulfill a function with an external resource instead of an internal team or staff member. You can approach the outsourcing of IT services in a few different ways.

When you hire a vendor or contractor to take on a specific IT project or component such as a cloud migration that is an IT project. Or you could outsource for an after-hours help desk or a set number of support hours per month. These “break-fix” solutions are designed to fix a problem or fill a specific need, but they are not proactively serving the IT and cyber security needs of your business.

When you use a managed service provider to outsource your IT support, you get a more encompassing solution. It includes not only a help desk and project expertise, but also actively works to keep your network problem-free. Outsourcing to an MSP gives you a highly efficient IT team that works literally constantly to prevent breaks or breaches from happening, allowing your business to complete its goals seamlessly.

Not only do MSPs provide 24/7/365 coverage, they also keep abreast of the latest IT. You have the benefit of an entire team of IT experts and cyber security specialists. Tapping into this team approach typically costs less per month than hiring in-house staff.

IT help desk outsourcing is when you hire an external vendor to provide 24/7/365 tech support for your team as a standalone service. Managed service providers (MSPs) offer help desk services as part of their comprehensive solution. But when the term “IT help desk outsourcing” is used, it typically refers to only help desk support.

The staff who work the help desk will take calls (or chats or tickets) and do their best to fix the immediate problem of the user. IT help desk support services usually include:

• Running diagnostics.
• Escalating the issue to someone with higher levels of expertise.
• Installing, repairing and/or making changes to computer hardware and software.
• Follow-up with customers to ensure issues are resolved.

If you use a managed service provider instead for your help desk, you have the benefit of a help desk team that is extremely knowledgeable about your business and IT infrastructure. That’s because they are also part of the team actively working to prevent issues. A standalone IT outsourcing help desk team usually does not have that level of insight into your business or the ability to help prevent similar issues from coming up.

When you hire an external resource to accomplish a specific, limited-scope IT project within a given period of time, that’s called IT project outsourcing. It might include the development of products, services or solutions and involve multiple parties within and outside of your organization.

Some IT projects that are typically outsourced are migration from an on premise service to the cloud, migrating email from G-Suite to Microsoft 365 or integrating multiple systems together.

Internal IT teams usually don’t have the expertise or bandwidth to take on the project. Some managed service providers also offer IT project outsourcing while others only complete IT projects for existing managed IT clients.

Relying on our outsourced IT services offers numerous advantages to your small business. They include access to advanced technology and a dedicated team of experts without the high costs of managing an in-house IT department. Our IT outsourcing company provides cost-effective solutions tailored to your unique needs, ensuring your small business gains a competitive advantage and can focus on core activities for growth.

Absolutely. IT outsourcing can significantly reduce your IT costs. Research shows that 62 percent of companies saved between 10 and 25 percent by leveraging outsourced IT services. By partnering with our IT outsourcing firm, you gain access to a full suite of managed services and support without the expensive overhead associated with hiring and training an in-house IT team.