What Is Outsourced IT?
Outsourced IT allows your organization to increase its technology capabilities by leveraging outside IT and cybersecurity experts. At Convergence Networks we can act as your entire IT department or help support certain areas of your IT needs.
By outsourcing all or some of your IT needs you gain access to a team with a wide variety of expertise. It can be difficult and expensive to fully cover the IT knowledge your company may need with internal hires.
Enhance your workplace’s productivity by leveraging our outsourced IT services.
When To Leverage IT Outsourcing
Outsourced IT is particularly beneficial for small to mid-sized businesses that don’t have the resources to employ a full-scale IT team. It offers flexibility, scalability and cost-effectiveness, enabling companies to focus on their core operations while leaving the technical challenges to the experts.
Many companies also leverage our outsourced IT services in times of rapid growth. We can help scale your company’s technology resources and handle an increase in support needs faster than it takes to hire.
Staffing issues happen. When someone leaves your IT department, it can wreak havoc on the technology your company requires. Outsourced IT ensures that your IT roadmap, performance and support remain consistent.
Have access to many IT and cybersecurity experts
Increase scalability
Get reliable support
Benefits of Outsourced IT Services
Whether you are a small business in need of IT support or an enterprise with an IT department that needs extra support, outsourcing your IT needs has many benefits.
- Controlled IT costs.
- Scalability.
- Minimized downtime.
- Rapid response and resolution times.
- Consistent, 24/7/365 tech support.
- Freedom for internal IT to focus on core business functions.
Providing small and medium-sized business with IT outsourcing
23 Years
Providing trustworthy IT outsourcing for small and midsized businesses
98%
Customer satisfaction rating
400+
Companies rely on our technical assistance
Our IT Outsourcing Services
IT Strategy
Leverage insights from vCIOs and other certified staff who align IT to support your organization's goals
Cybersecurity
Defend your operations with cybersecurity services including 24/7/365 monitoring, our in-house security operations center and endpoint protection
Network Services
Build and deploy a robust network for your business with services ensuring secure, continuous connectivity and proactive monitoring and maintenance
IT Helpdesk
Get quick assistance for your technical needs with responsive IT helpdesk support that features a one-minute average response time
Cloud Services
Seamlessly transition to the cloud with expert managed cloud and Microsoft 365 that provides flexibility, scalability and cost savings
On-Site Equipment
Reduce IT costs and headaches by allowing experienced technicians to manage your on-site storage, servers and other equipment
Backup & Disaster Recovery
Ensure business continuity in the event of a crisis with reliable data backup and disaster recovery
VoIP
Leverage Microsoft Teams based phones to make and receive calls and manage voicemail and call forwarding
IT Policies & Procedures
Keep IT systems secure and running efficiently and maintain compliance with industry regulations with regularly reviewed IT documents
Partner With Us, Reduce Your IT Stress
Convergence Networks is a true partner to many businesses. We want your business to thrive and we believe that great IT is the backbone of success. We keep your technology up to date and running smoothly.
Paying for services you won’t use is like throwing money out the window. Here at Convergence Networks, we don’t offer cookie-cutter plans that don’t quite fit with your business needs. We work with you to create a plan that meets your needs and goals – a plan that fits within your budget.
Our team is committed to excellence, focusing on preventative strategies and exceeding expectations to fully meet your needs. This proactive approach helps keep your operations running reliably and efficiently.
Depend on our forward-thinking approach to IT support, covering every aspect of your IT infrastructure, devices, and end-users, allowing you to focus on your business objectives with confidence. We have helped hundreds of businesses with our outsourced IT services and can’t wait to help yours, too.
Our Outsourced IT Services Will Surpass Your Expectations
The days of being frustrated by the inconsistent quality of IT services are long gone. At Convergence Networks we are fully committed to delivering quality managed services to your organization.
We understand that ROI is important. Therefore we reinforce our commitment with unwavering quality assurance.
Our average customer satisfaction (CSAT) score is 98 percent and our average IT issue resolution time is 1 hour. This demonstrates our commitment to excellent customer service and operational efficiency. This also helps ensure your organization’s downtime is minimal.
When you choose us as your IT outsourcing partner, you’ll benefit from services that consistently exceed your expectations.
Frequently Asked Questions About Our IT Outsourcing Services
Outsourcing is when you fulfill a function with an external resource instead of an internal team or staff member. You can approach the outsourcing of IT services in a few different ways.
When you hire a vendor or contractor to take on a specific IT project or component such as a cloud migration that is an IT project. Or you could outsource for an after-hours help desk or a set number of support hours per month. These “break-fix” solutions are designed to fix a problem or fill a specific need, but they are not proactively serving the IT and cyber security needs of your business.
When you use a managed service provider to outsource your IT support, you get a more encompassing solution. It includes not only a help desk and project expertise, but also actively works to keep your network problem-free. Outsourcing to an MSP gives you a highly efficient IT team that works literally constantly to prevent breaks or breaches from happening, allowing your business to complete its goals seamlessly.
Not only do MSPs provide 24/7/365 coverage, they also keep abreast of the latest IT. You have the benefit of an entire team of IT experts and cyber security specialists. Tapping into this team approach typically costs less per month than hiring in-house staff.
IT help desk outsourcing is when you hire an external vendor to provide 24/7/365 tech support for your team as a standalone service. Managed service providers (MSPs) offer help desk services as part of their comprehensive solution. But when the term “IT help desk outsourcing” is used, it typically refers to only help desk support.
The staff who work the help desk will take calls (or chats or tickets) and do their best to fix the immediate problem of the user. IT help desk support services usually include:
- Running diagnostics.
- Escalating the issue to someone with higher levels of expertise.
- Installing, repairing and/or making changes to computer hardware and software.
- Follow-up with customers to ensure issues are resolved.
If you use a managed service provider instead for your help desk, you have the benefit of a help desk team that is extremely knowledgeable about your business and IT infrastructure. That’s because they are also part of the team actively working to prevent issues. A standalone IT outsourcing help desk team usually does not have that level of insight into your business or the ability to help prevent similar issues from coming up.
When you hire an external resource to accomplish a specific, limited-scope IT project within a given period of time, that’s called IT project outsourcing. It might include the development of products, services or solutions and involve multiple parties within and outside of your organization.
Some IT projects that are typically outsourced are migration from an on premise service to the cloud, migrating email from G-Suite to Microsoft 365 or integrating multiple systems together.
Internal IT teams usually don’t have the expertise or bandwidth to take on the project. Some managed service providers also offer IT project outsourcing while others only complete IT projects for existing managed IT clients.
Relying on our outsourced IT services offers numerous advantages to your small business. They include access to advanced technology and a dedicated team of experts without the high costs of managing an in-house IT department. Our IT outsourcing company provides cost-effective solutions tailored to your unique needs, ensuring your small business gains a competitive advantage and can focus on core activities for growth.
When selecting an IT outsourcing company, prioritize firms that offer comprehensive outsourced IT services, including proactive support, cybersecurity and cloud services. Look for a partner that offers long-term, strategic planning and a dedicated team approach. This ensures your business is fully equipped for digital transformation and prepared for any IT challenges that may arise.
Our IT outsourcing firm specializes in advanced cybersecurity solutions, protecting your business from evolving digital threats. Our outsourced IT services include regular updates, threat monitoring and incident response, significantly reducing the risk of cyberattacks. With us, your data and operations are safeguarded by state-of-the-art security measures, ensuring peace of mind and continuous business operations.
Absolutely. IT outsourcing can significantly reduce your IT costs. Research shows that 62 percent of companies saved between 10 and 25 percent by leveraging outsourced IT services. By partnering with our IT outsourcing firm, you gain access to a full suite of managed services and support without the expensive overhead associated with hiring and training an in-house IT team.
Partnering with an IT outsourcing company enhances business efficiency by allowing you to leverage a team of experts who implement advanced technologies and business strategies tailored to your specific needs. Convergence Networks ensures that your IT infrastructure is optimized for performance, offering rapid-response support and minimizing downtime. This allows you to focus on core business functions and drive productivity.
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