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We provide businesses like yours with IT support, proactive monitoring, and preventive maintenance.
Co-managed IT is a collaboration that works well for companies that want to keep in-house IT staff while also increasing IT capacity and specialized expertise.
We will design a customized IT helpdesk solution that meets your current business needs and scales with you as you grow.
We provide scalable, secure, and cost-effective network support that evolves with your growing business.
Providing organizations with comprehensive backup and disaster recovery solutions whether on premise or in the cloud.
Benefits from expert guidance, strategic planning and a proactive approach to IT management that drives success.
We provide cybersecurity solutions and support designed to protect your networks, assets and data while ensuring compliance with your industry regulations
We provide Zero Trust Security and Application Safeguarding to protect your environment from internal and external threats.
We provide services to assess your risk, strengthen your cybersecurity program and orient your team with solid procedures and training.
We provide the next generation of managed security services with a focus on real-time threat detection, threat hunting and active response.
We ensure your business becomes and stays compliant with all relevant regulations, safeguarding your organization’s sensitive data and reputation.
We provide ongoing services and one-time engagements to improved your cybersecurity and safeguard your critical data and assets.
Pen testing simulates a real-world cyberattack to uncover potential weaknesses before malicious actors can exploit them.
We take a holistic approach to ensuring your organization achieves and maintains compliance with Cybersecurity Maturity Model Certification (CMMC) standards.
We’ll craft customized, secure cloud solutions that meet your organization’s needs. From strategic planning to execution, our cloud migration services are designed to help your business attain smooth transitions.
We create and maintain secure, scalable and high-performing cloud environments that can be used to set yourself apart from the competition.
As a Microsoft Partner, Convergence Networks has access to exclusive training, products and tools to support our clients. We also offer tools and resources that are only available to Microsoft Partners.
We specialize in guiding businesses through cloud migrations and with leveraging Microsoft 365 benefits without technical obstacles.
We explore the specific advantages and potential challenges of adopting Microsoft Azure for your organization, help you understand how Azure fits into your overall business strategy and how it can be tailored to meet your distinct objectives.
Our team will partner with you to consolidate all your voice service needs into one place using a Microsoft Teams Phone system.
We provide the next generation of managed security services with a focus on real-time threat detection, threat hunting and active response.
Leverage the power of Microsoft 365 for modern and secure collaboration. Convergence Networks helps you unlock its full value through expert implementation, change management and tailored training programs that achieve results.
Modernize legacy applications for a faster, safer, more agile business. Our application modernization services are designed to reduce risk, accelerate business outcomes and create tools your team will want to use.
Stop wasting time on manual work. Let automation do the heavy lifting. We help you transition from manual to modern with secure, high-impact Business Process Automation (BPA) services.
Connect business-critical apps to improve security, visibility and operational control with cloud integration services. Our integration services turn disconnected apps into a secure, manageable, and unified system.
Improve connection, support employee growth and foster an inclusive culture with secure Microsoft employee engagement solutions. We help organizations support employees throughout their entire journey.
Unlock business success with our Data Analytics Services. Visualize trends and make smarter data-driven decisions. Identify trends, explore relationships in your data, and share information with your team with ease.
Transform how your team works with a secure, customized SharePoint solution built for Microsoft 365 and your business needs. Unlock the full potential of your business and 365 investment with expert SharePoint services.
We provide the next generation of managed security services with a focus on real-time threat detection, threat hunting and active response.
Our Copilot Factory delivers AI Copilots tailored to the unique needs of organizations. Discover new productivity and greater achievement.
Leverage secure AI adoption with expert-led deployment, training, policy guidance, and data protection. We help organizations adopt tools like Microsoft Copilot and other generative AI with strong data security protocols built-in.
You need an expert in your field. With over 20 years of experience in all areas of technology, we have your
We pulled together the most common business IT questions and provided some answers.
We are a security first IT services firm providing
We approach our clients with a focus on their business goals and requirements before recommending solutions to help achieve the desired outcomes. Learn more about what makes us unique.
Our core mission as a company is to help and empower people. We want to lend our time and resources to these organizations as a way to give back and support all they do for our communities.
Microsoft Copilot is revolutionizing productivity by seamlessly integrating AI into popular Microsoft 365 applications. However, with the advancement of AI comes the need for clarity on how it works, how it ensures data security, and how businesses can make the most of this powerful tool. Below are answers to some frequently asked questions about Microsoft Copilot
What is Copilot for Microsoft 365?
Copilot for Microsoft 365 is an AI-powered assistant integrated into the core Microsoft 365 apps, including Word, Excel, Teams, and Outlook. It helps users automate tasks like drafting emails, summarizing documents, and taking meeting notes. Copilot can also assist with data analysis and more, providing personalized insights based on your work habits.
Is Copilot free with Office 365?
No, Copilot for Microsoft 365 is not free with a standard Microsoft 365 subscription; it requires a separate, paid license.
Can Copilot integrate with various Microsoft applications and services?
Yes, Copilot seamlessly integrates with a wide range of Microsoft applications, such as Word, Excel, Teams, PowerPoint, OneDrive, and Outlook. This integration provides a consistent and unified experience, enabling users to access Copilot’s features across all their favourite Microsoft tools and enhance productivity with AI-driven assistance.
Watch our videos below to see how Copilot works with other Microsoft applications
How well does Copilot integrate with SharePoint and OneDrive?
Copilot works seamlessly with SharePoint and OneDrive by accessing, analyzing, and editing the documents stored within these platforms. Copilot focuses on helping users quickly summarize content, draft updates, and pull relevant insights from existing files. This makes it easier to work with the content you already have, whether it’s stored in a team site, a shared library, or your personal OneDrive.
How reliable is it as an assistant tool, specifically with appointments and drafts editing?
Copilot is a helpful assistant for everyday tasks, especially when it comes to managing appointments and drafting content. It can suggest meeting times in Outlook based on availability and context, and it helps streamline document creation by offering summaries, suggestions, and draft content in Word and other apps. That said, like any AI-powered tool, Copilot may occasionally produce content that’s incomplete or inaccurate. It’s important to review and verify anything it generates to ensure the final output meets your expectations and business standards.
How easy is it to share content generated by Copilot? Can meeting notes, recordings, and other outputs be easily accessed and distributed?
Sharing content generated by Copilot is simple. Meeting notes, documents, and other outputs can be easily accessed with those with pre-existing permissions and distributed through all integrated Microsoft 365 tools like Teams, Outlook, and SharePoint. This ensures that all relevant stakeholders can stay informed and collaborate effectively when needed.
How does Copilot ensure the privacy and security of my data? What measures are in place to protect sensitive information?
Copilot follows strict privacy and security protocols to protect sensitive information. It complies with existing privacy, security, and compliance commitments, including GDPR and EU data boundary regulations. Copilot does not store data externally and operates within your organization’s tenant. Additionally, it encrypts data in transit and at rest, providing a secure environment for all interactions.
What data does Copilot have access to if Microsoft Purview is not set up? How can businesses manage permissions and safeguard company intellectual property?
Microsoft Purview helps keep your organization’s data safe with a range of integrated data security, governance, and compliance solutions. But if Microsoft Purview is not set up, Copilot will still function, but businesses may want to review permissions carefully. Copilot accesses data from within your Microsoft 365 environment, so ensuring proper data governance practices, such as configuring user access rights, is crucial for safeguarding company intellectual property. Speak with your VCIO or administrator to obtain help reviewing any excessive internal permissions, overshared content externally or setup labelling & DLP, helping you prioritize your most critical data risks.
Where are AI-generated meeting recordings stored?
AI-generated meeting recordings are stored within the respective platforms’ storage solutions. For Microsoft Teams, recordings are stored in OneDrive or SharePoint.
What options are there to set retention policies regarding these files?
Microsoft offers flexible retention policy options through the Microsoft 365 compliance center. You can set policies that determine how long AI-generated files such as meeting recordings and documents are retained. These policies can be customized based on file type, user role, or even the sensitivity of the content.
If a meeting is hosted by someone outside our organization, and an AI note-taker is used, does that file then exist only on the host’s system?
If a meeting is hosted by someone outside your organization and an AI note-taker is used, the file typically resides on the host’s system. However, participants can request access or copies of the notes and recordings, depending on the host’s sharing settings and permissions.
What are the legal implications of AI-generated meeting records? How should businesses update records retention policies to account for AI-created content and Teams chat logs?
The legal implications of AI-generated meeting records revolve around compliance and data retention. Businesses should review and update their records retention policies to ensure they address AI-created content, such as meeting notes and Teams chat logs. This includes updating how long records are kept, when they can be deleted, and who has access to them, especially in the context of potential litigation.
If you have questions about implementing Copilot or ensuring your Microsoft 365 environment is secure and optimized, we’re here to help. Contact us today to discuss how Copilot can support your business while keeping your data protected.
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