What Are Co-Managed IT Services?
Co-managed IT services, also known as hybrid IT services, combines your in-house IT expertise with the additional resources of an external provider. This approach is designed to fill gaps in expertise, scale your IT capabilities and provide supplemental support, all without fully outsourcing your operations.
If your business has an existing IT department, co-managed IT services allow your team to retain control over critical tasks while leveraging the specialized knowledge, tools and resources of our experienced team. Our seamless collaboration ensures your IT operations are efficient, and effective while adapting to your unique needs.
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Benefits of Co-Managed IT Services
When your organization’s IT team needs additional support, our co-managed IT services provide a true partnership that fills critical gaps and enhance your overall efficiencies. Here are just a few of the many benefits of our co-managed IT services:
Broad Expertise: Certified engineers with experience in multiple areas of IT. Get access to a team of specialists if something is out of your wheelhouse.
Quick Response: Our average response time is under one minute.
24/7/365 Network Monitoring: In-house Network Operations Center (NOC) with real people monitoring your network and ensuring that alerts are handled promptly.
Cybersecurity Capabilities: In-house Security Operations Center (SOC), virtual chief information security officers (vCISOs), cybersecurity engineers, and a robust line-up of IT cybersecurity tools to help assess and protect your business.
Local Knowledge & Support: Local partner who knows when vendors are down and can come on-site to address problems as needed.
Tailored Solutions: Customized plan to fit your specific internal IT team’s needs and budgets.
Scalable Support: No pressure to hire more internal people; we can scale with you as needs change.
Future Proof Partner:Continuously vetted solutions to find the right solutions for your needs today and in the future.
How Our Co-Managed IT Services Work
As your partners in all things IT and cybersecurity, we work together to create a tailored approach that bridges gaps and enhances your IT environment. Here’s how we can work together:
Comprehensive Needs Assessment
We start with a thorough evaluation of your current technology stack and workflows, identifying pain points, gaps, and objectives. This allows us to understand your specific needs and goals.
Custom Plan Development
Leveraging the insights gained from our assessment, we create a customized, scalable plan that aligns with your strategic objectives. Our solutions are designed to drive your business forward and ensure long-term success.
Continuous Support
From routine IT tasks like helpdesk support to specialized projects, we offer flexible and dependable support that evolves with your organization. Our services are designed to grow with you, ensuring continuous improvement and adaptability.
Seamless Collaboration
Our team integrates effortlessly with yours, providing expert guidance and support where it’s needed most. We work in harmony with your existing processes to enhance efficiency and effectiveness.
You will maintain strategic control over your IT operations, direction, and vision, while we provide the support necessary to enhance your team’s capabilities and drive your initiatives forward.
Required Services
Account Manager
Service Desk
24 x 7 Unlimited Remote Escalations
Reporting & Dashboards
Security Operations Center
Managed Detection and Response (MDR)
vCISO Consulting (1 hour per Month)
Internal and External Vulnerability Scan (Quarterly)
Co-Managed Care
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Other Services
Onsite IT Support Technician
vCIO to Develop Strategic IT Plan and Budget
Support Ongoing IT Planning and Advise on New Technology and Solutions
Strategic Business Review
24×7 Realtime Performance and Security Monitoring
Patch Management
Backup Monitoring and Restorations
Asset Management and Network Monitoring Software
Microsoft 365 Backups
Server Backups
Anti-Spam Email Filtering
Dark Web Monitoring
Security Awareness Training
Phishing Prevention Training (Bi-Annual)
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Why Partner With Convergence Networks
Our strategic partnership strengthens your internal IT team by providing expertise, proactive support and scalable services. Our customized co-managed IT services are designed to meet your unique needs and goals.
Here’s why many businesses take advantage of our services:
Advanced expertise: Gain access to a team of seasoned IT professionals with specialized knowledge to handle complex tasks efficiently.
Customized solutions: Our tailored services give you predictable, per-user pricing that aligns with your specific needs and budget.
Proven track record: We have a history of successfully supporting businesses by partially or completely managing their IT operations.
Strategic scalable support: As your business grows, our services scale seamlessly alongside your needs, ensuring continuous support without delays.
Enhanced security: Your organization will be protected with our advanced security protocols and real-time threat detection.
Empowering your team: Equip your internal IT support with the tools, support and expertise they need to succeed.
When you partner with Convergence Networks, you will gain the confidence and resources needed to maintain smooth IT operations, allowing you to focus on what matters most to your organization.
Overcome IT Challenges with Reliable Support
When IT issues arise, relying on an overwhelmed internal team can cost your business more than just downtime. Delays in resolving technical problems can also lead to frustrated teams, increased security risks and lost opportunities. Waiting until your IT team is stretched too thin or your business faces a costly disruption can only make matters worse.
Partnering with Convergence Networks provides you with the reliable support and expertise you need to prevent losses and stay ahead of your IT challenges.
Frequently Asked Questions About Co-Managed IT Services
Co-managed IT services are a flexible IT partnership where an external IT provider works alongside your in-house team to fill gaps in resources, expertise and capacity. Unlike fully managed IT, this approach allows your internal team to retain control over critical functions while gaining access to specialized knowledge, scalable support and tools.
Fully managed IT services take over all the IT responsibilities, which would replace your internal team. Co-managed IT services are designed to enhance and support your existing IT team. It’s a collaborative effort that allows your business to maintain control over essential IT operations while gaining the extra IT and cybersecurity support you need.
While our services are tailored to your organization’s needs, we support businesses with the following services and more:
- Cybersecurity and threat detection
- Cloud migration and management
- Network monitoring and maintenance
- Helpdesk and troubleshooting support
- Software and hardware support
- Assistance with IT strategy and planning
Co-managed IT is ideal for businesses with an existing internal IT staff that need more support, such as:
- Mid-sized and larger businesses that need additional expertise for complex projects or advanced security.
- Businesses experiencing rapid growth that need scalable IT resources.
- Organizations looking to enhance their IT team’s efficiency and productivity without hiring additional full-time staff.
- Businesses in industries with strict compliance requirements, such as healthcare, finance and legal.
We start by conducting a detailed needs evaluation. This process includes assessing your current IT setup, identifying any gaps and discovering which of our services align with your needs and goals. Our customized plans prioritize scalability, budget predictability and seamless integration with your team. Whatever support you need, whether it’s cybersecurity, 24/7 helpdesk or project-specific support, our team is here for you.
Our cybersecurity experts are equipped to handle any cybersecurity support your internal team needs, whether it’s 24/7 monitoring, support with the implementation of new security protocols or extra hands during an incident. Our experts will help you stay protected against evolving cyber threats and maintain compliance.
Yes, when you offload repetitive or time-consuming tasks to our team, your internal staff can focus on more strategic initiatives. This also helps them reduce overall workload, which will reduce stress levels and lead to better morale, higher productivity and lower turnover.
Our co-managed IT services are designed to be highly scalable. As your business grows and changes, we’ll adjust our services accordingly. We can add more resources, implement solutions for new challenges and much more.
Our response times are quick, we’ll respond to your issue in about one minute and most issues are resolved in an hour. We provide efficient, quality services to ensure you have minimal downtime.
Of course! Our team has extensive experience in managing and implementing projects like cloud migrations, network upgrades and more. Our experienced team can support your team with a one-time initiative or ongoing support.
