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Co-Managed IT Services

What Are Co-Managed IT Services?

Co-managed IT services, also known as hybrid IT services, combines your in-house IT expertise with the additional resources of an external provider. This approach allows you to benefit from a team of experienced professionals while distributing workloads more effectively.

For larger organizations with existing IT departments, co-managed IT services offer flexibility in deciding which tasks to keep in-house and which to outsource. When done right, it blends the familiarity of your internal team with the expertise and resources of a national IT partner.

Are these common problems holding you back?

Supplement IT Gaps

Outsource specific IT services and expertise to Convergence Networks, filling gaps in your IT team.

Improve Your Cybersecurity

Enhance security and compliance while staying ahead of the latest security trends with Convergence Networks’ expertise.

Focus on Core Objectives

Concentrate on strategic projects and long-term goals while Convergence Networks manages your day-to-day IT operations.

Improve Productivity

Allow your team to focus on core business activities without the distraction of IT issues, leading to improved business productivity.

Access Expertise

Benefit from a broader range of IT and cybersecurity skills and expertise, ensuring your team has the support it needs.

Lower Labor Costs

Reduce expenses associated with hiring and training new IT and cybersecurity staff by utilizing the expertise of an external team.

How You Can Work With Convergence Networks

Your in-house IT team could take care of handling day-to-day IT maintenance while relying on the expertise of a managed service provider for advice and additional assistance.

Work with a strategic vCIO to build your three-year IT roadmap to allow you to achieve your goals.

Work with a strategic vCISO to get a clear understanding of your cyber risks and vulnerabilities and implement a plan to strengthen your posture.

Work with the Service Desk to cover leaves and after-hours service. Escalate complex issues to the IT Helpdesk to allow them to work.

Required Services

Account Manager

Service Desk

24 x 7 Unlimited Remote Escalations

Reporting & Dashboards

Security Operations Center

Managed Detection and Response (MDR)

vCISO Consulting (1 hour per Month)

Internal and External Vulnerability Scan (Quarterly)

Co-Managed Care

Included

Other Additional Services

Onsite IT Support Technician

vCIO to Develop Strategic IT Plan and Budget

Support Ongoing IT Planning and Advise on New Technology and Solutions

Strategic Business Review

24×7 Realtime Performance and Security Monitoring

Patch Management

Backup Monitoring and Restorations

Asset Management and Network Monitoring Software

Microsoft 365 Backups

Server Backups

Anti-Spam Email Filtering

Dark Web Monitoring

Security Awareness Training

Phishing Prevention Training (Bi-Annual)

.

Additional

How Our Customers Have Achieved Success With Us

Before partnering with the IT Helpdesk team at Convergence Networks, our law firm faced weekly network interruptions for months, severely disrupting our operations. Upon escalating the issue, they identified a systemic wireless problem causing slow and intermittent connectivity. The team at Convergence discovered that the root cause was an internet outage due to a firewall configuration issue, which was preventing our employees from getting their work done. They reconfigured the firewall and got us back online with minimal downtime, resolving the dropped calls and restoring our Wi-Fi bandwidth, which had previously been less than 5% of the expected speed. Their prompt and effective solutions have been crucial to maintaining our firm’s productivity.

Our business’s outdated IT infrastructure was holding us back from achieving our objectives. We hadn’t invested in IT for so long that it created technical debt and caused significant problems. We were unsure where to start, so we turned to Convergence Networks Technical Consulting for help. Our vCIO developed a comprehensive three-year roadmap tailored to our needs. This plan guided us in adopting new technologies and achieving our goals. With the help of our vCIO, we were able to budget properly and accomplish tasks we previously couldn’t.

Before partnering with the Convergence Networks Security Consulting and Assessment team, our healthcare organization was unaware of the requirement to report health data. This oversight put our customer data at risk and breached several laws, potentially leading to hefty fines. Once we began working with their team, they quickly identified the issue and guided us through implementing corrective actions. Thanks to their expertise, we became compliant with HIPAA regulations. Their guidance has been invaluable in safeguarding our data and ensuring we remain compliant

One evening, our business faced a critical server issue that could have severely impacted our operations the next day. The Convergence Networks NOC team, with their after-hours monitoring system, detected the offline alerts and tracked server uptime. They quickly resolved the server issues and restored full operational status before we opened in the morning. This proactive approach minimized downtime and ensured smooth operations. Their swift and effective response was invaluable to our business continuity.

The Convergence SOC (Security Operations Center) team was monitoring our systems and quickly identified that a user had downloaded malicious software. Within minutes, they isolated and sanitized the device, preventing any lateral movement and data compromise. The user was back up and running in under an hour, with no other users affected. Their swift and effective response was invaluable in maintaining our security and ensuring uninterrupted service for our clients.

Why Opt for Co-Managed IT Services?

Our Service Offerings

Infrastructure Management

Network Monitoring & Management: Monitor and maintain your network infrastructure to ensure optimal performance and security.
Backup and Disaster Recovery: Ensure your data is backed up and can be recovered in case of an emergency.
Cloud Services: Manage your cloud infrastructure and services, including migration, maintenance, and optimization.
Software and Hardware Management: Oversee the procurement, installation, and maintenance of software and hardware.

Cybersecurity and Compliance

Comprehensive Cybersecurity: Safeguard your data with our extensive cybersecurity services, including threat detection and response.
Vulnerability Management: Proactively identify and address potential weaknesses in your IT infrastructure. Our vulnerability management services include regular assessments, threat analysis, and remediation strategies to ensure your systems remain secure and resilient.
Compliance Management: Ensure your IT systems and processes comply with relevant regulations and standards.

Strategic Planning and Technical Advisory Services

Monitoring and Support

Training and Support

Why Partner with Convergence?

Expertise and Experience: Access a team of seasoned IT professionals with extensive knowledge and experience.
Customized Solutions: Get tailored IT solutions for your unique business needs and goals.
Scalable Services: Easily adjust your IT services as your business grows and evolves.
Peace of Mind: Focus on your core business activities while we manage your IT needs, ensuring you remain competitive.
Proactive Support: Get a proactive approach to IT management, where we anticipate and resolve issues before they impact your business operations.
Enhanced Security: Gain access to advanced security measures and protocols to protect your business data and infrastructure from cyber threats.