Seattle Managed IT Services

At Convergence Networks, our Seattle managed IT services include IT support. Our support services address equipment and end user technology issues promptly so that downtime in your organization is minimized and your productivity is enhanced. The helpdesk element of our IT services connects you to a dedicated IT technician on average in a minute when you call. The NOC and SOC element monitors your IT equipment to address issues as they arise.

At Convergence Networks, we pride ourselves on delivering fast response and resolution times.

Our IT managed services feature a one-minute average response time for support calls and an average resolution time of just 1 hour.

This efficiency minimizes costly downtime, ensuring your business operations run smoothly and without interruption.

Absolutely, reducing downtime is a key focus. We implement proactive monitoring and rapid response mechanisms to address IT issues swiftly.

Our commitment is reflected in our fast response and resolution time, ensuring that your operations stay smooth and uninterrupted.

Yes. We offer customized managed IT services plans that help address what your IT team either doesn’t want to support and/or is better addressed by our IT experts.

Our managed services encompass a comprehensive suite of cybersecurity measures.

We offer advanced cybersecurity tools such as next-generation firewalls, multifactor authentication and managed detection and response (MDR), as well as an internal Security Operations Center (SOC), all designed to protect your business from evolving cyber threats.

With our managed IT services, you benefit from robust security systems, ensuring your data and operations are safeguarded against cybersecurity risks.

Yes, absolutely. We assist in smooth cloud transitions.

Our team provides expert guidance on cloud integration tailored to enhance your business’s efficiency and scalability.

With our experience, you can confidently leverage the cloud’s potential, ensuring a seamless digital transformation and management.

Compliance management is critical.

According to a study by the Ponemon Institute, the cost of non-compliance can be 2.71 times higher than the cost of maintaining or meeting compliance requirements.

We understand the complexities of regulatory standards like HIPAA, CMMC, NIST, and PCI.

Our team provides comprehensive support to ensure your IT infrastructure not only meets but exceeds these compliance requirements.

As part of our managed IT services, we offer remote monitoring and management. This proactive approach allows us to oversee and maintain our customers’ IT infrastructure from a distance. It involves using specialized software to continuously monitor the health, performance and security of various IT assets, such as servers, computers, networks and applications.

This technology allows Convergence Networks, as an IT MSP, to:

• Detect issues early: RMM tools can identify potential problems, like failing hardware or security vulnerabilities, before they cause significant disruptions
• Maintain optimal performance: By monitoring system performance and proactively addressing issues, RMM helps ensure that IT systems run smoothly and efficiently
• Resolve issues proactively: IT MSPs can often fix problems remotely without needing to send a technician on-site, minimizing downtime and saving businesses time and money
• Enhance security: RMM tools can monitor for security threats and vulnerabilities, apply patches and updates automatically, and help protect sensitive data from unauthorized access
• Provide valuable insights: RMM provides reports allowing businesses to make informed decisions about their technology investments

For Seattle organizations, RMM is an essential component of managed IT services, offering them a cost-effective and efficient way to maintain a secure, reliable and high-performing IT environment.