Portland IT Support

Leverage the expertise, tools and local certified staff you need to ensure a dependable and optimized IT environment in Portland

Get Local IT Support in Portland That Is Trusted by 400+ Businesses

Resolve technical issues quickly, boost productivity and keep clients and employees happy thanks to our award-winning IT support services.

Why choose Convergence Networks for IT support?

Receive quick responses from IT support services – all phone requests are answered within one minute for a fast and efficient resolution
Minimize costly downtime with our computer support team. They boast a 1-hour average resolution time
Navigate complex IT challenges seamlessly with a blend of remote and on-site support from our trusted IT specialists
Optimize your IT budget with customized service plans to fit your needs
Safeguard your operations with 27/7/365 cybersecurity and IT support
Stay ahead of technology with a committed support partner who continuously review solutions

Request a Quote for our IT Support and Services in Portland

Why Convergence Networks is a Leading Portland IT Support Company

1 Minute

Average response time for all phone requests

23 Years

Supporting small and medium sized businesses

400+

Companies rely on our technical assistance

Convergence Networks

IT Support in Portland

4252 SE International Way
Portland, OR 97222

Request a Quote: 503-906-1600

Outsourced IT Support You Can Bank On

Helpdesk Services

On-Site Support

Remote Support

Cloud Support

Network Support

Strategic IT Consulting

Helpdesk Services

On-Site Support

Remote Support

Cloud Support

Network Support

Strategic IT Consulting

Experience Our Unique IT Support Capabilities

Your Local Partner with a National Bench

Enjoy personal attention and personalized service from a team that combines local focus with a national presence.

As your business grows, our services evolve with your business. Expect nothing less than proactive IT solutions designed locally by people who understand your business needs.

Gain the advantage of working with certified IT engineers who understand your priorities

Strategy, Security and Support

At Convergence Networks, we build exceptional IT teams specifically designed to help your business thrive. We recruit passionate and highly skilled individuals who are dedicated to exceeding your expectations. Our team combines unmatched technical expertise with a collaborative spirit, ensuring they can tackle any technical challenge you face. Let’s work together to unlock your full potential and propel your business beyond its current goals.

Meet our team and learn more about what makes us stand out in the field of IT support services.

What Are Managed IT Services?

Managed services are essentially an agreement between Convergence Networks and our clients to carry out a specific set of IT tasks for a predetermined rate. These services encompass a variety of tasks including:

Security and software updates for your PCs, servers and networks
Help desk support for your employees
IT education to keep your team informed and up-to-date
Strategic IT planning to align technology with your business goals

With our comprehensive managed services in Portland, you can redirect your attention back to your business, leaving the technological concerns to us. To learn more, we invite you to get in touch with us.

What Are Co-Managed IT Services?

Co-managed IT, hybrid IT, or IT support with a Portland IT MSP – they all mean the same thing: partnering your in-house IT team with experienced external experts. This collaboration unlocks a wealth of knowledge and frees up your team to focus on core business needs.

Common Co-Managed IT Models:

Shared Responsibilities: Your internal team handles day-to-day tasks, while we provide expert advice and support

Managed Team Leadership: Maintain internal IT leadership while outsourcing execution of strategies and initiatives to our managed services team

Virtual CTO: We serve as your outsourced CTO, guiding your internal team and providing strategic direction

Choose the co-managed IT model that best fits with your business goals and empowers your team to achieve more.

How Do I Find a Portland IT Managed Service Provider?

Fortunately for today’s businesses, managed IT service providers come in all shapes and sizes. When you begin comparing potential providers, you’ll find they vary from large national firms to independent “IT guys” who work for themselves. Keep in mind that choosing the right managed service provider for your Portland business will take time and effort. Here’s what to look for in an IT partner that can help your company thrive:

Local Presence: A Portland-based provider for on-site support when needed
24/7/365 Monitoring: Real-time monitoring of your IT systems for performance and security
In-House Expertise: A team of experts, including a NOC and SOC, dedicated to your IT needs
Proven Track Record: High customer satisfaction ratings and references from satisfied clients
Predictable Costs: Transparent and consistent monthly fees
Security-First Approach: A focus on security, utilizing advanced threat detection and adaptability
Industry Experience: A provider familiar with your industry and specific requirements
Scalable: an IT Company that can support the growing needs of your business

These are just some of the basics you’ll want to inquire about as you compare Portland managed service providers.

What is Portland IT Service Management?

IT service management (ITSM) companies leverage proven processes to optimize your IT infrastructure. This includes planning, supporting, creating, delivering, operating and implementing your technology. ITSM encompasses the management of all your technology services and devices:

Laptops and laptop applications

Desktops

Mobile device management (MDM)

Printers

Servers and networks, on premises or in the cloud

All software applications and much more

Take control and optimize your operations. Our Portland-based IT service management centralizes all your workplace technology, boosting efficiency and freeing you to focus on delivering exceptional products and services.

What Are the Benefits of Portland IT Support Services?

Partner with a local IT support team and gain access to:

Minimize Downtime: Reduce disruptions caused by breaches, incidents, or technical issues

Reduce Technology Costs: Streamline your IT operations and eliminate redundant or obsolete assets

Tailor Solutions: Adapt IT services to meet your organization's unique needs

Improve Service: Enhance overall efficiency and responsiveness

Boost Customer Satisfaction: Deliver better products and services through optimized IT support

Foster Collaboration: Enable seamless knowledge sharing across your teams

Benefit from 24/7/365 Monitoring: Ensure continuous oversight of your endpoints

How Portland IT support services achieve these benefits:

Risk Mitigation: Identify and address potential security threats and vulnerabilities

Process Optimization: Implement effective processes to streamline IT operations

Infrastructure Design: Build and maintain a robust and efficient IT infrastructure

Employee Training: Educate your staff on new technologies and best practices

Business Continuity Planning: Develop strategies to recover from disasters and incidents

Your IT Support Partner Should Provide Exceptional Service 100% of the Time

Over 400 businesses count on us exactly for exactly that every day

Unlock Your Strategic Advantage With IT

Technology is more than just tools; it’s your strategic edge.

Transform IT into a powerhouse that eliminates inefficiencies, boosts collaboration, promotes growth and safeguards your business.

Our experts align with your business strategy, tackling IT challenges so you can excel at what you do best.

Partner with us to achieve breakthrough profitability and impact. Our team of C-level advisors, account managers and industry specialists work hand-in-hand with you to develop and execute a winning strategy.

Proactive Protection Whenever You Need IT

Cybersecurity isn’t a luxury for businesses like yours; it’s fundamental. Fortify your sensitive data with leading security solutions and best practices, guaranteeing compliance with industry standards.

Our 24/7/365 security operations center is your shield against cyber threats.

Feel confident about your cybersecurity posture! We handle the intricate details, from initial assessments to implementing a customized roadmap. This allows you to focus on running your business with peace of mind, knowing your data and systems are protected.

Fast Onboarding with Our 30-Day Process

Proactive IT support is essential for minimizing disruptions and ensuring business continuity. Our outsourced IT services provide a dependable technical resource, ready to address challenges before they become critical. We understand the importance of timely access to support, which is why we implement your switch within 30 days.

After an initial consultation, our team will:

Compile vital documentation
Deploy your new IT tools
Start transitioning your services
Perform critical system maintenance
Create a customized business technology roadmap

Our Other IT Services in Portland, OR

Portland Data Backup

Portland IT Compliance Services

Portland IT Outsourcing Services

Portland IT Security

Portland Managed IT Services Provider

Portland Microsoft Azure Consulting

Portland Network Support

Portland vCIO Services

Frequently Asked Questions About Our IT Support and Services

What specific IT support services do you offer in Portland?

At Convergence Networks, we provide a comprehensive range of IT support services tailored for Portland businesses.

This includes prompt helpdesk services, on-site technical assistance, streamlined remote IT support, extensive cloud assistance and robust network support.

Our team is equipped to handle everything from routine maintenance to complex IT challenges, ensuring your business stays connected and secure.

How do you ensure quick response times for IT support requests?

We prioritize rapid response for all IT support requests.

With an average phone response time of just one minute and an average issue resolution time of 1 hour, our dedicated team ensures your technical issues are addressed swiftly.

Our commitment to quick and efficient service minimizes downtime, keeping your operations running smoothly.

Can you help with cloud integration and management?

Absolutely. We specialize in providing tailored cloud solutions for Portland-based businesses.

Our services include aiding in the seamless transition to cloud platforms, ongoing cloud management and ensuring alignment with business goals.

We also offer data backup and disaster recovery services to ensure your cloud infrastructure is secure and resilient. Our team monitors and manages private, public and hybrid cloud deployments.

What cybersecurity services do you offer to protect Portland businesses?

Protect your Portland business from ever-changing cyber threats! Convergence Networks offers a comprehensive suite of cybersecurity services, customized to your specific needs.

Our cybersecurity solutions include advanced IT forensics for investigating and mitigating cyber incidents, robust cloud security measures and implementing Zero Trust security models for maximum protection.

With Convergence Networks, your business is equipped with a comprehensive cybersecurity strategy, designed to protect, detect and respond to sophisticated cyber threats.

Why should I outsource IT support instead of handling it in-house?

Outsourcing IT support to Convergence Networks is cost-effective and efficient for Portland businesses.

It eliminates the expenses of hiring and maintaining an in-house IT team. You gain access to a broad range of expert skills, ensuring optimal IT solutions and staying updated with the latest technology and security trends.

Grow with ease! Outsourcing your IT needs offers the flexibility and scalability to adapt to your business’s growth, while providing 24/7/365 support you might struggle to maintain in-house.

This approach minimizes downtime, enhances productivity and is generally more cost-efficient than managing an internal IT team.

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