Michigan Managed IT Company

Michigan Managed IT Services

Eliminate IT headaches and boost productivity with our expert local managed IT services in Michigan

Maximize Your IT Investment With Our Local Managed IT Services in Michigan

Ensure quick resolution for IT issues, improve reliability and boost productivity with our award-winning services, trusted by 400+ businesses.

Why choose Convergence Networks as your IT managed service provider (IT MSP?

  • Receive quick responses with phone requests answered within one minute
  • Minimize costly downtime with 1-hour average resolution time
  • Navigate complex IT challenges with remote and on site certified IT specialists
  • Safeguard your operations with 24/7/365 cybersecurity and IT support
  • Stay ahead of technology with our expertise to select the appropriate technology for your business
  • Optimize IT spending with customized service plans

Request a Quote for our Managed IT Services in Michigan

Why Convergence Networks is a Leading Michigan IT MSP

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23 Years

Supporting small and medium sized businesses

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98%

Customer satisfaction rating

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1 Minute

Average response time to speak to a real IT professional

Convergence Networks

Managed IT Company in Michigan

1305 S Washington Ave #102
Lansing, MI 48910
Request a Quote: 517-676-6633

2200 Hunt Street, Suite 202
Detroit, MI 48207
Request a Quote: 313-671-7458

Managed IT Services You Can Trust

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IT Strategy

Benefit from strategic guidance from vCIOs and other certified staff who specialize in aligning your IT to support your organization's goals

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Cybersecurity

Protect your operations with cybersecurity services including our in-house security operations center, endpoint protection and round-the-clock monitoring

Network Services

Ensure secure, uninterrupted connectivity through a resilient network that is proactively monitored and maintened

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IT Helpdesk

Get responsive IT helpdesk support that has a one minute average response time

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Cloud Services

Gain operational efficiency and cost-saving with managed cloud and Microsoft 365 services

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On-Site Equipment

Reduce IT headaches and costs by allowing experienced technicians to manage your servers, storage and other on-site equipment

Backup & Disaster Recovery

Prepare for any crisis with backup and disaster recovery solutions

VoIP

Make and receive calls, manage voicemail and call forwarding through Microsoft Teams based phones

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IT Policies & Procedures

Maintain regulatory compliance for your industry and help keep IT systems secure and running efficiently with regularly reviewed IT documents

What Sets Us Apart from Other IT MSPs?

Local Dedicated Service

Imagine a service where every call or email connects you with someone who not only resolves your IT problems but also knows your name and your business’s unique challenges.

This personalized approach, combined with our expansive reach, ensures that you receive expert, localized support coupled with the resources and prowess of a national entity.

Whether it’s onsite assistance or strategic conversations with our top leaders, expect managed services that are both intimately familiar and impressively knowledgeable.

Michigan Tech & IT Support
IT Company in Michigan

Comprehensive Technology Capabilities and Experience​

Our Michigan-based IT services go beyond basic support. We’re committed to understanding your business goals and aligning technology to drive your success.

Our IT managed services include:

  • Cloud computing
  • Networking
  • Server management
  • Cybersecurity
  • Microsoft Copilot
  • VoIP
  • IT compliance
  • IT project management
  • IT vendor management

Our holistic approach combines the insights of experienced consultants, dedicated account managers and skilled solutions architects. We’re dedicated to crafting technology strategies that perfectly fit your Michigan business IT needs.

Full Stack Cybersecurity Services and Solutions

Falling victim to a major cyber incident doesn’t just erode client trust; it can cost your business as much as $4.45 million.

We help you avoid this situation with a complete suite of cybersecurity services.

Our services include:

  • 24/7/365 in-house SOC and NOC
  • Internal and external vulnerability scans
  • Penetration testing services
  • Risk assessments
  • Next-generation firewalls
  • Antivirus protection
  • Email and spam filtering
  • Patch management
  • Multifactor authentication (MFA)
  • Managed detection & response
  • Dark web monitoring
  • Cybersecurity awareness training
  • Incident response
  • Information security policies and procedures
  • And more
Michigan Managed IT Services

Remaining at the Forefront of the Evolving Technology Landscape

As an IT MSP, our mission is to provide a comprehensive suite of services that not only meets but anticipates your evolving IT needs.

Offering managed IT services requires adapting to the rapidly changing IT landscape and ensuring that your business remains at the forefront of technology and security. We invest in the latest innovations and certifications while carefully evaluating solutions to prepare our clients for the future.

Accelerate Your Managed IT Services Onboarding With Our 30-Day Process

Managed IT services provide your business with helpful support and technology solutions. If you’re forced to deal with a lengthy kickoff process, your issues could easily pile up.

At Convergence Networks, our goal is to get your managed IT launched within 30 days. After an initial meeting with our team, we will: 

  • Gather documentation
  • Begin service transition
  • Perform critical maintenance
  • Develop a customized technology roadmap

See actual results faster when you choose our managed IT services.

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Why Opt for Michigan Managed IT Services?

Managed IT services can help your organization overcome challenges like: 

  • Turnover in IT staff
  • Delays in IT support response times  
  • IT compatibility issues
  • Shortage of IT expertise across multiple technology areas
  • Exposed computer networks
  • Lack of a robust backup and disaster recovery solution
  • Unclear cloud and IT strategy
  • Rising IT and telecom costs
  • Outdated computer equipment
  • Undocumented IT policies  

Challenges like these are manageable with an experienced IT MSP by your side.

See Why 400+ Companies Rely On Convergence Networks

Count on us for managed IT services

Our Other IT Services in Michigan​​

Frequently Asked Questions About Our Managed IT Services

Convergence Networks’ Michigan managed IT services provide top-tier IT support. Our support services are focused on promptly resolving equipment and end-user technology issues, thereby reducing downtime and boosting productivity. Our helpdesk ensures rapid response, connecting you with a skilled IT technician in under a minute. Furthermore, our NOC and SOC teams actively monitor your IT infrastructure, proactively addressing issues before they impact your operations.

At Convergence Networks, we excel in delivering prompt response and resolution times. Our IT managed services boast a one-minute average response time for support calls and an average resolution time of just 1 hour.

This efficiency mitigates costly downtime, guaranteeing your business operations run smoothly and without interruption.

Absolutely! Minimizing downtime is a top priority. We use proactive monitoring and rapid response methods to address IT issues quickly. Our commitment to fast response and resolution times ensures your Michigan business’s operations stay smooth and uninterrupted.

We focus on preventing costly downtime and IT inefficiencies, helping you get the most out of your technology investment.

Yes. We offer customized managed IT services plans that help address what your IT team either doesn’t want to support and/or is better addressed by our IT experts.

Our managed IT services provide a fortress against cyber threats. With advanced solutions like next-generation firewalls, multifactor authentication and dark web monitoring, our in-house security operations center (SOC) shields your business from the latest cyber threats.

Absolutely! We specialize in providing ongoing support and optimization for cloud environments. Our team will work closely with you to identify areas for improvement, fine-tune your cloud infrastructure, and ensure it’s running efficiently and securely. We’ll also provide proactive monitoring and maintenance to prevent downtime and minimize disruptions to your business operations.

Compliance management is crucial for avoiding costly penalties and maintaining your business reputation.

According to a study by the Ponemon Institute, the cost of non-compliance can be 2.71 times higher than the cost of compliance. We specialize in helping businesses understand and meet regulatory standards like HIPAA, CMMC, NIST, and PCI.

Our team provides expert guidance and support to ensure your IT infrastructure not only meets but exceeds these requirements, giving you peace of mind and protecting your business.

Yes. Although most of our services can be delivered remotely, we can place and manage on-site IT staff.

As part of our managed IT services, we offer remote monitoring and management. This proactive approach allows us to oversee and maintain our customers’ IT infrastructure from a distance. It involves using specialized software to continuously monitor the health, performance and security of various IT assets, such as servers, computers, networks and applications.

This technology allows Convergence Networks, as an IT MSP, to:

  • Detect issues early: RMM tools can identify potential problems, like failing hardware or security vulnerabilities, before they cause significant disruptions
  • Maintain optimal performance: By monitoring system performance and proactively addressing issues, RMM helps ensure that IT systems run smoothly and efficiently
  • Resolve issues proactively: IT MSPs can often fix problems remotely without needing to send a technician on-site, minimizing downtime and saving businesses time and money
  • Enhance security: RMM tools can monitor for security threats and vulnerabilities, apply patches and updates automatically, and help protect sensitive data from unauthorized access
  • Provide valuable insights: RMM provides reports allowing businesses to make informed decisions about their technology investments

For Michigan organizations, RMM is an essential component of managed IT services, offering them a cost-effective and efficient way to maintain a secure, reliable and high-performing IT environment.

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Michigan Cyber Security Company

Ensure your business is protected with a robust cyber security posture from our Michigan cyber security company.

Rely on 23 Years of Expertise to Mitigate Cyber Attack Risks on Your Business

Enhance your data security with our advanced tools and threat intelligence, conveniently provided by a leading cyber security company in Michigan.

Why choose Convergence Networks for cyber security services?

  • Protect your sensitive data from existing and evolving cyber threats with our customized security solutions.
  • Leverage our 24×7 security operations center offering unparalleled defense against potential threats.
  • Receive tailored guidance on industry-specific compliance issues from our certified experts.
  • Strengthen your first line of defense with complete security awareness training for your team.
  • Implement robust security protocols, such as multi-factor authentication (MFA) to protect your business’s most significant vulnerability – your employees.

Request a Quote for our Cybersecurity Services

What Makes Convergence Networks Stand Out

24/7/365

Monitoring and maintenance against cyber threats

400+

Businesses trust us for their cybersecurity needs

18,000+

Devices managed by our cybersecurity company

EQUIP

At Convergence Networks, we start by conducting a security risk assessment to identify gaps in your cybersecurity defenses. Then, we guide you in implementing best practices to build a strong foundation. From there, we are equipped to address more complex needs.

EDUCATE

Without continuous training, your people are the most vulnerable aspect in your cyber security program, and hackers know it. Our approach will educate and inspire your team to defend against risks. The result: you’ll develop a culture of cyber security awareness, which builds engagement confidence and an ownership mindset within your Michigan organization.

EXPAND

Security is not a destination, it is a journey. The landscape of cybersecurity is constantly growing. Businesses today need to constantly access and prepare for the future as security requirements, security tools and IT tools change. It is a continuous process. Together, we’ll reach a level of visibility and preparedness that does more than secure your data — it becomes a competitive advantage. You’ll have a clear view of where you stand, and what’s possible.

Michigan Cyber Security Company - Convergence Networks

Benefits of Our Cyber Security Services

Our Michigan-based cyber security team offers a wide range of solutions designed to mitigate the risks associated with cybercrime. While each of these solutions offers unique and valuable benefits to your business, Convergence Networks recommends a comprehensive approach to cyber security.

Our In-House Expertise

Our highly skilled cybersecurity experts make up our Security Compliance and Assessment (SCA) team and our Security Operations Center (SOC). These experts have many years of experience in the cybersecurity field, including ethical hacking and penetration testing.

With a team of certified Certified Information Security practitioners, Senior Security Engineers, Compliance Specialists, and virtual Chief Information Security Officers (vCISOs), our in-house SCA team delivers comprehensive expertise.

When you leverage our security expertise for your organization, you’ll also gain access to our Security Operations Center (SOC) and our SOC Analysts. This team monitors your networks and systems 24/7/365 for any potential intrusions.

To further keep you secure, our cybersecurity experts conduct manual, automated, and physical penetration testing. This evaluation pinpoints vulnerabilities in your infrastructure and illustrates the ways a cybercriminal could exploit them. The knowledge gained from this testing guides us in securing or eliminating those vulnerabilities.

Convergence Networks

Network Support Services in Michigan

1305 S Washington Ave #102
Lansing, MI 48910
Request a Quote: 517-676-6633

2200 Hunt Street, Suite 202
Detroit, MI 48207
Request a Quote: 313-671-7458

Featured Cyber Security Services

Navigate Compliance Requirements with Expertise

In heavily regulated industries, effective and secure data management is crucial for compliance. Non-compliance can result in financial penalties, sanctions, and reputational damage.

Convergence Networks offers dependable cybersecurity services to help you adhere to data protection regulations.

Some of the standards we work with include:

Federal/National

We also have expertise in the following compliance standards for Michigan and the state of Washington:

Michigan State

The consultants at our Michigan-based cyber security company provide expert guidance in navigating these complex requirements. Trust us to ensure your operations remain both secure and compliant.

Powerful Security with Minimal Impact on Your IT Resources

Leverage sophisticated cybersecurity tools and real-time protection without hindering workflows.

Maintain Data Integrity in The Face of Disasters

Data loss is a major security threat. In fact, only 57% of your compromised data may be recovered after an incident. Many believe their data in environments like Microsoft 365 is backed up indefinitely, but it’s only retained for 30 days by default.

Convergence Networks provides peace of mind with reliable backup and disaster recovery planning services. We ensure your sensitive information is protected, seamlessly backed up, and securely stored.

Our solutions, including Microsoft 365 backup, adhere to your industry’s compliance regulations.

We provide:

  • Offsite data backups
  • Data recovery services
  • Localized data backups
  • Automated backup solutions

Our services also feature continuous monitoring and regular testing to ensure your data’s security and availability. Trust Convergence Networks to safeguard your business against data loss and ensure operational continuity.

Cybersecurity Services in Michigan
Cybersecurity in Michigan

Get Complete Cyber Care With Managed Services

Many businesses face the challenge of integrating cybersecurity into their IT operations without incurring extra costs.

Complete Secure Care combines experienced IT resources with a strong focus on cybersecurity, aiming to minimize IT issues and establish a cyber-first culture.

This integrated approach guarantees that IT and cybersecurity are addressed simultaneously, helping to guide IT investments and facilitate the adoption of security frameworks at a sustainable pace.

Complete Secure Care functions as:

  • An outsourced IT department
  • A cybersecurity consultant
  • A virtual Chief Information Officer (vCIO)
  • A virtual Chief Information Security Officer (vCISO)

Our Michigan cyber security team is here to ensure your business stays secure, compliant and prepared for the future.

Let Us Handle Your Cyber Security

As time progresses, the relevance of cyber security continues to grow. Whether you are a small to medium-sized business or a large enterprise, maintaining constant protection is essential. Managing and responding to threats on your own can be challenging. That’s where our Michigan-based cyber security team comes in. We can managed the burden of maintaining cyber security and compliance for your organization. We create, implement, and maintain your cyber security protocols. Our in-house Security Operations Center (SOC) monitors your organization’s network 24/7/365 for any signs of intrusion. In the event of an attempted cyber intrusion, our team is ready to step in and stop it before any damage occurs.

We’ve helped many Michigan organizations with their cyber security and we can help yours, too.

Frequently Asked Questions About Our Cyber Security Company Services

Convergence Networks is a leading provider of comprehensive cybersecurity solutions. Our Security Services division offers both ongoing support and customized one-time services to meet specific needs such as vulnerability testing and compliance assessments. Whether you require long-term protection or targeted solutions, we have the expertise to meet your needs.

Convergence Networks offers expert guidance and support for various cybersecurity compliance frameworks, including: CMMC (DFARS), NIST CSF, PCI, HIPAA, FERPA, SOC 2, ISO 27001, Michigan Identity Theft Protection Act (ITPA), Michigan’s Data Security Standard for Insurers (House Bill 6491), Michigan Internet Privacy Protection Act (MIPPA), Michigan Public Safety Communications System (MPSCS), Critical Infrastructure Protection and SCADA Systems, Michigan Cybersecurity Framework (Mi-Cyber Initiative), Michigan Automotive Cybersecurity Regulation and Standards – SAE J3061 and ISO/SAE 21434, and more.

Our compliance experts are well-versed in each framework’s requirements and work closely with your organization to ensure full compliance. They also help you safeguard sensitive data, maintain regulatory standards, and gain a competitive advantage in your industry.

We understand that achieving compliance can be complex, but our team is here to simplify the process. Our tailored solutions address your organization’s unique needs. We start by assessing your current security posture and identifying any gaps. Then, we develop a customized roadmap to guide you to compliance. We offer ongoing support and education to ensure your team is prepared to meet and maintain compliance standards. Our team also helps you mitigate the risk of fines, lawsuits, and loss of consumer and shareholder trust.

Drawing on 20 years of experience, we continually refine our approach to stay ahead of evolving cybersecurity challenges.

Our approach includes the use of advanced technology and a proactive stance on security, focusing on compliance and threat intelligence.

Our team of certified cybersecurity experts at our Michigan cyber security company works tirelessly to ensure that we stay at the forefront of the cybersecurity industry, offering you unparalleled protection and support.

Using the same password for multiple accounts poses a major security risk. If one account is compromised, all other accounts using the same password become vulnerable.

This can lead to unauthorized access to your personal and financial information. To maintain security, it’s crucial to use unique, strong passwords for each account.

If you or your employer are an existing client, Convergence Networks can support the security of BYOD devices for remote workers. 

Our focus is on ensuring that any BYOD device connected to the network is secure and compliant with your company’s policies.

However, it’s important to note that our services are exclusively for work-related devices. We do not address issues related to personal devices.

For nearly 10 years, Convergence Networks has offered cybersecurity awareness training to a diverse range of companies.

Our training sessions are conducted virtually and encompass 4 major areas:

  • The cyber threat landscape
  • Cyber threat forecast
  • Threat actor attack techniques
  • Strategies to avoid victimization

While we tailor courses on a case-by-case basis, our managed security services clients benefit from additional monthly educational videos created in partnership with Ninjio.

A cyber risk assessment involves a thorough analysis of your organization’s information systems to identify vulnerabilities and potential threats.

This process includes analyzing the effectiveness of existing security measures and identifying areas for improvement. We assess the likelihood and potential impact of different types of cyber attacks.

The assessment also involves reviewing policies and procedures, ensuring they align with best practices and compliance standards.

A cyber risk assessment is essential for safeguarding your business against potential threats and ensuring your cyber security strategy is robust and effective. Our Michigan cyber security company provides comprehensive assessments to help protect your organization.

If a data breach is suspected, we are here to help with immediate support. Our first step is to isolate the affected systems to prevent further unauthorized access. We then deploy our cyber security experts to conduct a thorough investigation, identifying the source of the breach and the extent of the compromised data.

Throughout the process, we work closely with your team to contain the breach and implement remediation measures to prevent future incidents. With our rapid response services, we help you minimize damage, restore your operations and strengthen your defenses against future threats.

Convergence Networks conducts a comprehensive cyber security audit through an in-depth assessment of your Michigan organization’s security infrastructure. Our process begins with a detailed evaluation of your current security measures, policies and procedures. Then we identify any vulnerabilities, gaps or areas that may be at risk. Our audit includes a review of your network, systems, applications and employee practices, ensuring that every aspect of your cyber security posture is examined.

If you are in a regulated industry, we also assess your compliance with industry standards and regulations. After completing the audit, we provide a detailed report with our findings, along with actionable recommendations to enhance your security. Our goal is to help you build a resilient cyber security framework that protects your business from evolving threats.

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