Michigan Managed IT Services

Eliminate IT headaches and boost productivity with our expert local managed IT services in Michigan

Maximize Your IT Investment With Our Local Managed IT Services in Michigan

Ensure quick resolution for IT issues, improve reliability and boost productivity with our award-winning services, trusted by 400+ businesses.

Why choose Convergence Networks as your IT managed service provider (IT MSP?

  • Receive quick responses with phone requests answered within one minute
  • Minimize costly downtime with 1-hour average resolution time
  • Navigate complex IT challenges with remote and on site certified IT specialists
  • Safeguard your operations with 24/7/365 cybersecurity and IT support
  • Stay ahead of technology with our expertise to select the appropriate technology for your business
  • Optimize IT spending with customized service plans

Request a Quote for our Managed IT Services in Michigan

Why Convergence Networks is a Leading Michigan IT MSP

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23 Years

Supporting small and medium sized businesses

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98%

Customer satisfaction rating

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1 Minute

Average response time to speak to a real IT professional

Convergence Networks

Managed IT Company in Michigan

1305 S Washington Ave #102
Lansing, MI 48910
Request a Quote: 517-676-6633

2200 Hunt Street, Suite 202
Detroit, MI 48207
Request a Quote: 313-671-7458

Managed IT Services You Can Trust

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IT Strategy

Benefit from strategic guidance from vCIOs and other certified staff who specialize in aligning your IT to support your organization's goals

Cybersecurity

Protect your operations with cybersecurity services including our in-house security operations center, endpoint protection and round-the-clock monitoring

Network Services

Ensure secure, uninterrupted connectivity through a resilient network that is proactively monitored and maintened

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IT Helpdesk

Get responsive IT helpdesk support that has a one minute average response time

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Cloud Services

Gain operational efficiency and cost-saving with managed cloud and Microsoft 365 services

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On-Site Equipment

Reduce IT headaches and costs by allowing experienced technicians to manage your servers, storage and other on-site equipment

Backup & Disaster Recovery

Prepare for any crisis with backup and disaster recovery solutions

VoIP

Make and receive calls, manage voicemail and call forwarding through Microsoft Teams based phones

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IT Policies & Procedures

Maintain regulatory compliance for your industry and help keep IT systems secure and running efficiently with regularly reviewed IT documents

What Sets Us Apart from Other IT MSPs?

Local Dedicated Service

Imagine a service where every call or email connects you with someone who not only resolves your IT problems but also knows your name and your business’s unique challenges.

This personalized approach, combined with our expansive reach, ensures that you receive expert, localized support coupled with the resources and prowess of a national entity.

Whether it’s onsite assistance or strategic conversations with our top leaders, expect managed services that are both intimately familiar and impressively knowledgeable.

Michigan Tech & IT Support
IT Company in Michigan

Comprehensive Technology Capabilities and Experience​

Our Michigan-based IT services go beyond basic support. We’re committed to understanding your business goals and aligning technology to drive your success.

Our IT managed services include:

  • Cloud computing
  • Networking
  • Server management
  • Cybersecurity
  • Microsoft Copilot
  • VoIP
  • IT compliance
  • IT project management
  • IT vendor management

Our holistic approach combines the insights of experienced consultants, dedicated account managers and skilled solutions architects. We’re dedicated to crafting technology strategies that perfectly fit your Michigan business IT needs.

Full Stack Cybersecurity Services and Solutions

Falling victim to a major cyber incident doesn’t just erode client trust; it can cost your business as much as $4.45 million.

We help you avoid this situation with a complete suite of cybersecurity services.

Our services include:

  • 24/7/365 in-house SOC and NOC
  • Internal and external vulnerability scans
  • Penetration testing services
  • Risk assessments
  • Next-generation firewalls
  • Antivirus protection
  • Email and spam filtering
  • Patch management
  • Multifactor authentication (MFA)
  • Managed detection & response
  • Dark web monitoring
  • Cybersecurity awareness training
  • Incident response
  • Information security policies and procedures
  • And more
Michigan Managed IT Services

Remaining at the Forefront of the Evolving Technology Landscape

As an IT MSP, our mission is to provide a comprehensive suite of services that not only meets but anticipates your evolving IT needs.

Offering managed IT services requires adapting to the rapidly changing IT landscape and ensuring that your business remains at the forefront of technology and security. We invest in the latest innovations and certifications while carefully evaluating solutions to prepare our clients for the future.

Accelerate Your Managed IT Services Onboarding With Our 30-Day Process

Managed IT services provide your business with helpful support and technology solutions. If you’re forced to deal with a lengthy kickoff process, your issues could easily pile up.

At Convergence Networks, our goal is to get your managed IT launched within 30 days. After an initial meeting with our team, we will: 

  • Gather documentation
  • Begin service transition
  • Perform critical maintenance
  • Develop a customized technology roadmap

See actual results faster when you choose our managed IT services.

Michigan IT Service Management (ITSM) - Convergence Networks

Why Opt for Michigan Managed IT Services?

Managed IT services can help your organization overcome challenges like: 

  • Turnover in IT staff
  • Delays in IT support response times  
  • IT compatibility issues
  • Shortage of IT expertise across multiple technology areas
  • Exposed computer networks
  • Lack of a robust backup and disaster recovery solution
  • Unclear cloud and IT strategy
  • Rising IT and telecom costs
  • Outdated computer equipment
  • Undocumented IT policies  

Challenges like these are manageable with an experienced IT MSP by your side.

See Why 400+ Companies Rely On Convergence Networks

Count on us for managed IT services

Our Other IT Services in Michigan​​

Frequently Asked Questions About Our Managed IT Services

Convergence Networks’ Michigan managed IT services provide top-tier IT support. Our support services are focused on promptly resolving equipment and end-user technology issues, thereby reducing downtime and boosting productivity. Our helpdesk ensures rapid response, connecting you with a skilled IT technician in under a minute. Furthermore, our NOC and SOC teams actively monitor your IT infrastructure, proactively addressing issues before they impact your operations.

At Convergence Networks, we excel in delivering prompt response and resolution times.
Our IT managed services boast a one-minute average response time for support calls and an average resolution time of just 1 hour.

This efficiency mitigates costly downtime, guaranteeing your business operations run smoothly and without interruption.

Absolutely! Minimizing downtime is a top priority. We use proactive monitoring and rapid response methods to address IT issues quickly. Our commitment to fast response and resolution times ensures your Michigan business’s operations stay smooth and uninterrupted.

We focus on preventing costly downtime and IT inefficiencies, helping you get the most out of your technology investment.

Yes. We offer customized managed IT services plans that help address what your IT team either doesn’t want to support and/or is better addressed by our IT experts.

Our managed IT services provide a fortress against cyber threats. With advanced solutions like next-generation firewalls, multifactor authentication and dark web monitoring, our in-house security operations center (SOC) shields your business from the latest cyber threats.

Absolutely! We specialize in providing ongoing support and optimization for cloud environments. Our team will work closely with you to identify areas for improvement, fine-tune your cloud infrastructure, and ensure it’s running efficiently and securely. We’ll also provide proactive monitoring and maintenance to prevent downtime and minimize disruptions to your business operations.

Compliance management is crucial for avoiding costly penalties and maintaining your business reputation.

According to a study by the Ponemon Institute, the cost of non-compliance can be 2.71 times higher than the cost of compliance. We specialize in helping businesses understand and meet regulatory standards like HIPAA, CMMC, NIST, and PCI.

Our team provides expert guidance and support to ensure your IT infrastructure not only meets but exceeds these requirements, giving you peace of mind and protecting your business.

Yes. Although most of our services can be delivered remotely, we can place and manage on-site IT staff.

As part of our managed IT services, we offer remote monitoring and management. This proactive approach allows us to oversee and maintain our customers’ IT infrastructure from a distance. It involves using specialized software to continuously monitor the health, performance and security of various IT assets, such as servers, computers, networks and applications.

This technology allows Convergence Networks, as an IT MSP, to:

  • Detect issues early: RMM tools can identify potential problems, like failing hardware or security vulnerabilities, before they cause significant disruptions
  • Maintain optimal performance: By monitoring system performance and proactively addressing issues, RMM helps ensure that IT systems run smoothly and efficiently
  • Resolve issues proactively: IT MSPs can often fix problems remotely without needing to send a technician on-site, minimizing downtime and saving businesses time and money
  • Enhance security: RMM tools can monitor for security threats and vulnerabilities, apply patches and updates automatically, and help protect sensitive data from unauthorized access
  • Provide valuable insights: RMM provides reports allowing businesses to make informed decisions about their technology investments

For Michigan organizations, RMM is an essential component of managed IT services, offering them a cost-effective and efficient way to maintain a secure, reliable and high-performing IT environment.

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