Michigan IT Helpdesk Services

With many years of helpdesk experience, we’ve learned how to significantly optimize our response and resolution times.

You won’t need to wait hours for an unhelpful response. Our typical wait time for a response is under a minute, and our one-hour average resolution time is just as efficient.

The efficiency and effectiveness of both our response and resolution times are a testament to our team’s vast expertise and commitment to providing exceptional service. One of our priorities is ensuring your business experiences minimal downtime and maintains high productivity.

Our customizable IT helpdesk support services are designed to bring enterprise-level support to Michigan businesses in a cost-effective manner.

We are proud to have maintained an 98 percent CSAT score by managing over 18,000 devices daily with winning customer service and a team of experts.

This approach aligns perfectly with the growing technological demands of your business. We aim to provide secure, high-quality and efficient help desk services to businesses like yours.

Our deep bench of IT staff is certified in multiple areas of technology.  Their certifications often include the latest certifications from CompTIA, Microsoft, Cisco, VMWare, ISC2, and others.

Of course! We know that every Michigan business is different and has unique needs and goals. Our team will take the time to understand your business and get to know you. 

Our customizable support services are here to help keep your technology working smoothly and able to scale alongside you. When your technology works for you, your team can focus on reaching important goals.

We take a security-first approach in everything we do, including your helpdesk services. We know that keeping your data secure and remaining compliant is vital to your organization.

This proactive approach, paired with our cybersecurity management expertise, will help keep you safeguarded against the evolving cyber threat landscape

Outsourcing your IT helpdesk services to Convergence Networks offers numerous benefits. It is typically more cost-effective, provides access to a wider variety of technical expertise, and scales more quickly than maintaining an in-house team.

Our team offers 24/7/365 support. Each member brings unique expertise, allowing us to provide a broad and deep knowledge base that is difficult to achieve with a smaller in-house IT helpdesk team.

By partnering with a reliable partner like us, you and your team can focus on the business