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Microsoft Teams Phone Services

Empower Secure Communication and Collaboration, Wherever Your Team Works

In today’s remote and hybrid work environment, your business demands a phone system that’s as flexible and mobile as your team. Adopting a secure, cloud-based voice technology service is no longer a luxury: It’s essential for seamless communication and collaboration.

Microsoft Teams Phone is a cutting-edge VoIP (voice over internet protocol) solution seamlessly integrated within Microsoft Teams. It’s a modern voice and video calling system built directly into the application your team already relies on for collaboration, effectively replacing your traditional phone services. This powerful solution empowers your team to make and receive calls, efficiently manage voicemail and seamlessly forward calls within the familiar Microsoft Teams interface.

Our expert team partners with you to consolidate all your voice service needs into a unified and secure platform powered by Microsoft Teams Phone.

Why Security-Conscious Businesses Choose Microsoft Teams Phone

Embracing remote work has never been more secure and seamless with Teams Phone. Many businesses already trust the Microsoft suite for secure chat, file sharing, robust collaboration and efficient meeting capabilities. Now, with the integration of voice calling, Teams Phone completes this comprehensive communication solution.

With our secure Microsoft Teams Phone solution, you can confidently replace your traditional phone system, eliminating the burden of additional maintenance agreements and costly server updates. Teams Phone is inherently built into the Microsoft Teams application, providing an intuitive and secure way for individuals to make and receive voice calls from their mobile devices, desktops and tablets.

Here are compelling reasons why security-focused organizations are making the switch to Microsoft Teams Phone:

Securely consolidate collaboration: Integrate all your communication and collaboration methods within the trusted Microsoft Teams platform and Microsoft 365 ecosystem, ensuring data security and compliance.
Seamless call transfer: Transfer calls effortlessly and securely between devices running Teams, such as transitioning from your desktop to your mobile device without interruptions or security vulnerabilities.
Easy call escalation: Effortlessly escalate a call to a secure conference call with just a few clicks.
Maintain after-hours availability: Set quiet hours to manage your availability outside of work hours securely and professionally.
Call management features: Enable secure ad hoc call recording and create unique ringtones for delegates, simplifying call management for multiple individuals while maintaining data privacy.

Centralized and secure voicemail management: Manage and check your voicemail directly within the Microsoft Teams application.
Enhanced reporting: Gain clear visibility into your phone system with enhanced reporting and dashboards, ensuring secure access to call analytics.
Retain existing phone numbers: Seamlessly migrate your existing phone numbers to the secure Teams Phone environment.
Cloud-based security: With the system running securely in the cloud, you eliminate the need for on-premises servers, reducing maintenance overhead and potential security risks.
Cross-device compatibility: Download the Teams app on your Apple or Android device, use your PC app or utilize a dedicated phone set with consistent security protocols.

Choose Your Meeting Space With Teams Rooms

Unlock inclusive and secure collaboration in any meeting space with Teams Rooms. Seamlessly integrated with Teams Phone and powered by Convergence Networks’ deployment expertise and trusted partner hardware, Teams Rooms licensing creates intelligent and secure meeting environments for everyone.

Let Us Securely Enhance Your Organization’s Communication Channels

Maintaining effective and secure communication and collaboration within your team is paramount to your business’s success. Don’t risk setting up your Microsoft Teams VoIP on your own; trust our experts to handle it securely and efficiently for you.

Key Features of the Secure Teams Phone System

Cloud auto attendants: Create a menu system that securely guides internal and external callers to the correct departments or users within your organization. The dial-by-name feature doesn't require users to be voice-enabled to receive calls from the auto attendant, but voice enablement is needed for calls from menu options.
Cloud call queues: Configure how call queues are managed for your organization, including greetings, hold music and routing to the next available agent. Users need to be voice-enabled to receive calls from a call queue.
Hold music: Play default music or custom audio uploaded by the tenant administrator when external calls are placed on hold, providing consistent on-hold notifications. This feature works for one-to-one PSTN to Teams calls and calls to a call queue.
Call answer/initiate: Answer inbound calls with a simple touch and place outbound calls securely by dialing the full number or clicking a contact in the client.
Call forwarding and simultaneous ring: : Set up secure forwarding rules so calls follow users or are routed to voicemail or colleagues.
Group call pickup and forward to group: Enable secure sharing of incoming calls with coworkers for coverage when the recipient is unavailable, with customizable notification settings for minimal disruption.
Transfer a call and consultative transfer: Securely transfer calls to another person or seamlessly move calls between your PC/IP phone and mobile device.
Mid-call voicemail transfer: Transfer a call directly to voicemail during an active conversation.
Call park and retrieve: Place a call on hold in the Teams cloud service, generating a unique code for secure retrieval by the original user or another authorized individual.
Call phone number from search: Initiate calls from the search bar using the “/call” command with a name or number.
Caller ID: Display detailed caller ID information, pulling data from your corporate directory, including picture IDs and job titles. External caller ID is provided by your phone service provider.
Device switching: Seamlessly and securely switch active calls or meetings between connected HID devices, such as from PC speakers to a headset.
Presence-based call routing: Control inbound communications based on user presence, allowing the blocking of all incoming communication except from specified contacts.

Integrated dial pad:Quickly dial by name or number directly from the search bar or dedicated dial pad.
Federated calling: Connect, communicate and collaborate with users in federated tenants.
Make and receive a video call: Engage in secure video calls with contacts using your computer’s built-in or external speakers, microphone and camera.
Cloud voicemail: Receive voicemails in your Exchange mailbox as audio attachments, accessible on certified desktop phones and any Teams or Skype for Business applications. (Note: No phone system license or voice enablement is needed for cloud voicemail features.)
Cloud voicemail user settings: Configure client settings for voicemail greetings, call answering rules and greeting language, including out-of-office greetings. (Note: No phone system license or voice enablement is needed for cloud voicemail features.)
Secondary ringer: Choose a secondary device to ring in addition to your default speaker (e.g., headset and desk speakers) to ensure you don’t miss important calls.
Distinctive ring alerts (Teams only): Select unique ringtones for normal, forwarded and delegated calls for easy identification.
Shared Line Appearance: Securely share your phone line with another authorized user to enable them to make and receive calls on your behalf.
Busy on busy (Teams only): Configure how incoming calls are handled when you're already engaged in a call, conference or on hold, with options for busy signals or routing based on unanswered call settings.
Call blocking: Securely add PSTN phone numbers to a blocked list.
Common area phones: Securely set up phones in shared spaces for use by multiple users, configured as devices rather than individual users.
Media bypass support (for Teams direct routing only): Enhance performance by keeping media between the session border controller (SBC) and the client, bypassing the phone system for media traffic.
Unassigned number routing: Securely route unassigned numbers to designated users, auto attendants, call queues or custom announcements.

Why Partner With Convergence Networks?

White glove setup and ongoing support: Unlike providers who simply activate the service, we offer dedicated, personalized assistance with a strong focus on security. You'll have a direct point of contact to ensure a smooth and secure implementation and ongoing operation.
Expert telecommunications team with a security-first mindset: Our team specializes in secure call flow design, robust architecture, end-user adoption and training, secure phone system deployments, and tailored customization with security as a core principle.
Comprehensive training and onboarding: We provide thorough training to your staff on the secure usage of the system and remain engaged throughout the onboarding period to ensure a seamless transition.
Security-first approach: Our solutions are architected with cybersecurity as a fundamental priority, ensuring your communications remain secure and private against evolving threats.

Ready to leverage our Microsoft Teams Phone services? Reach out to us to get started!

How Secure Is Your Team’s Communication?

Remote work and inefficient, potentially insecure phone and communication systems can negatively impact productivity and increase frustration among your staff. By partnering with security-focused experts like Convergence Networks to implement a Microsoft Teams Phone system, you can effectively address these challenges with a secure and integrated solution. When your VoIP and other communication channels work together, they enhance your team’s communication and collaboration, driving your business forward with confidence.

Secure Phone Systems

Protecting Your Communications

In an era of increasing cyberattacks, maintaining the security and privacy of your communications is paramount. When we architect your VoIP solution, your organization’s security is our top priority. We implement robust measures to prevent unauthorized access and encrypt communication to ensure it remains private and protected within your organization.

Explore the Features of Microsoft Teams Phone

If you’re looking to enhance your team’s productivity, watch our webinar to learn how Microsoft Teams Phone can be integrated into your business operations.

Frequently Asked Questions About Our Microsoft Teams Phone Services

What is Microsoft Teams Phone?

Microsoft Teams Phone is a cloud-based telephone system that integrates with your Microsoft Teams account. It allows your team to make and receive calls using a public switched telephone network (PSTN). While you can use it to make traditional calls, it also has video call and messaging capabilities that allow for a more unified communication system. It is an ideal solution for any business that wants seamless connectivity between their employees.

What are the benefits of using Microsoft Teams Phone?

There are many benefits to leveraging this service. Key benefits include:

A single platform for all your communication needs.
Seamlessly transferring calls between any Teams connected device.
Manage calls easily from creating conference calls to setting quiet hours.
Available call queues, auto-attendant and voicemail transcription features.
Increased scalability and flexibility for hybrid or remote workers.
Gain visibility into your organization’s usage of Teams with reporting and dashboard functionality.

Can I use my current phone number with Microsoft Teams Phone?

Yes, most providers support number porting, which allows your business to keep your existing phone numbers. This helps ensure no calls are missed during migration and afterward. This phone system allows for direct call routing as well, ensuring seamless integration with any existing phone systems.

Does Microsoft Teams Phone work on mobile devices?

Yes, one of the top benefits of this solution is mobile connectivity. You can make and receive calls and SMS messages within the Microsoft Teams app. This allows your users to stay connected on the go.

How does Microsoft Teams Phone handle international calling?

If your team calls internationally often, you’ll need to ensure the plan you choose has this feature. When calling an international number, you will still need to input the appropriate codes prior to the phone number.

What happens to traditional desk phones when transitioning to Microsoft Teams Phone?

When transitioning to Microsoft Teams Phone, traditional desk phones are typically phased out and no longer used. The intention is to make calls directly through the Teams application on your computer, laptop or mobile device. If your team requires a physical phone we can help ensure you are equipped with the best supported option.

How secure is Microsoft Teams VoIP?

Microsoft Teams uses strong encryption and multifactor authentication to ensure your organization’s communications are secure. When you update your software regularly and remain compliant with any industry standards, you’ll have an additional layer of protection.

What is the downtime when transitioning to Teams Phone?

We work closely with your team to ensure there is no downtime during the transition to Microsoft Teams Phone. Our planning and seamless implementation process are designed to prevent any interruptions to your daily operations.

Can Teams Phone replace my entire business phone system?

Of course! It can fully replace your traditional phone system by offering enterprise features like direct routing, voicemail and call analytics. You can streamline your communication methods with this standalone solution.

What hardware is needed for Microsoft Teams Phone?

You can continue using your current devices to run Microsoft Teams, whether on a computer or mobile device, without needing additional hardware. If your team prefers physical phones, we can help you select certified desk phones, conference phones, or headsets that are compatible with Teams.

Can I make calls to people not using Microsoft Teams?

Yes, as this service uses a public switched telephone network (PSTN) it allows you the ability to make and receive calls to any type of phone, whether it is a mobile phone or a landline.

Can Microsoft Teams Phone be used for emergency services?

You can use your Teams Phone to make calls in an emergency situation. This ability will need to be configured in your settings correctly but the team at Convergence Networks can handle that for you.

Schedule a Discovery Call

Learn what Microsoft Teams Phone can do for you

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